Block Basic Economy

Owned by Malissa Olofernes
Last updated: Feb 13, 2024 by Mary Kennedy
2 min read

Overview 

Basic Economy fares are so highly restricted that many corporate clients find that the fare is not worth the savings. Therefore, Deem offers two options for blocking Basic Economy fares from displaying. Open a case with Deem Support to have Basic Economy fares blocked.

  • Superdomain level: blocks Basic Economy from being displayed on all sites within your Superdomain.

  • Individual site level: blocks Basic Economy on a site-by-site basis.

Deem recommends the individual-site-level option. Restricting at the Superdomain level blocks Basic Economy for all of your clients’ sites, not just individual sites. You may have a client that insists on having Basic Economy displayed, where all others would like them blocked completely. The second option allows for more flexibility. 

Notes:

  • Deem can only block non-changeable Basic Economy Fares, those fares which allow changes cannot be blocked.

  • The settings to block Basic Economy fares is not moved from a cloned template. It need to be specifically configured for a new site.

Requirements to Open a Support Case

  1. Log into Deem Support at https://deem.my.site.com/support/s/login/

  2. Complete the following support case fields to remove Basic Economy.

    • Subject Line: Please remove all Basic Economy

    • Body of Case: Please remove all Basic Economy fares from the below site.

    • Company Name:

    • Site ID:

    • Company ID: To find the Company ID number, log into the Deem Dashboard and select Name to the right of the company Site ID.

      The Company ID number is in the URL (companyid=XXXXXXXX).

Helpful Hint

If you are blocking Basic Economy within a site, you may want to add a Dynamic Message indicating that Basic Economy has been removed from the site. By including a message, you may reduce customer frustration and questions or concerns around why the lowest available rate is not shown, compared to what the user is seeing on an airline’s website.

Example message: Due to the highly restrictive nature of Basic Economy fare we are not showing them on the site, as they do not meet business needs.