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ETSI Profile Sync

Overview

Deem uses ETSI (Enterprise Travel Systems, Inc.) to sync profiles to your agency GDS. This synchronization is customizable to meet client or agency needs.

These GDSs are supported for ETSI:

Amadeus
Apollo
Galileo
Sabre
Worldspan

Need to Know

There is a limit of 50 domains/sites per profile sync group in a superdomain.
If you do not already have a login to the ETSI website, open a Deem Support Case to request access.
During your company’s initial implementation, Deem will create a profile template with you. As new clients come on board, you can clone the template, and customize lines as needed.
Access ETSI to run Success and Error Profile Sync Reports.

Links and Terms to Know

Success Report: Provides real-time access to successfully synchronized profiles.
Error Report: Provides real-time access to profile synchronization errors.
Deem Web: Interface to process profile synchronization maps.
Add New Account: Link to create a new profile mask (map).
Edit: Change site name, GDS, profile naming, etc.
View Profile Mask: Change PCC, first-level profile name.
View Profile Lines: Add, change, or remove profile lines.
Multi Line Clone: Clone one line or multiple lines to one or more client sites.

Set Up Web Services

To set up web services for ETSI:

Add a site to the Web Services Group in the superdomain.
Assign the Web Services Group within the site.
Set up individual Web Services on the site level, if needed.

Superdomain: Add Site to Web Services Group

During the initial implementation, Deem will work with you to set up Web Services on the Superdomain if you will be using one profile map for all accounts and no GDS profile writeback. As new client sites are configured, you will need to assign the new client site to the appropriate Web Services Group.

Note: Depending on the number of client sites you have, you may have more than one Web Service for profile sync. Because there is a maximum of 50 domains/sites per group, you will need to open a case to request a new Web Services group if you are approaching this maximum.

To add a site to the Web Services Group:

Open the homepage of the Deem Partner Dashboard/Console.
Select the Groups tab to display the Domain Groups list.
Select a group from the Group Name list.
From the Domains Not in Group list on the right side, select a domain/site.
Select the <Add button to move the domain/site to the Domains in Group list on the left side.
Select Save. The site has been added to Web Services.
Commit changes.

Site: Assign the Web Services Group

To assign the Web Services Group:

From the client’s site, select the Rules tab.
Select Web Services Rules to display the Web Services Rules screen.
For the desired group, select Add in the Profile Pull Web Service column to display the Edit Profile Pull Web Service Rule screen.
Select the Active Rule checkbox.
Select the Enable Web Services using the following configuration sets checkbox.
Select the Set arrow to choose a configuration set.
Select Save to redisplay the Web Services Rules list. The green highlight indicates that active rules are associated to the Web ServicesS.
Select Save Priority Changes.
Commit the changes.

Set Up Individual Web Services

If you need multiple profile maps or plan to enable GDS profile writeback, Deem will work with you during the initial implementation to set up Individual Web Services on the site level. These services are added to your template and will clone over to all new sites.

Configure Profiles

Configuration tasks include:

Configure profile mapping in ETSI.
Configure profile lines.

Configure Profile Mapping

Note: You may have more than one mapping for each client. For example, if you have different company profiles for VIPs and all other travelers, or you have one site with multiple PCCs. You will need to open a Deem Support Case if you need more than one Web Service.

To configure profile mapping:

Go to the ETSI website.
Log in to display the Account List screen.
Select Add New Account.
In Account Name, enter the account name using the Agency - Customer Name format. For example: XYZ Travel – Acme Incorporated.
In Domain, enter you client Site ID.
Select the GDS arrow to choose the associated GDS from list.
Select the TMC arrow to choose TMC from the list.
Select the Map Template arrow to choose the appropriate map template.
Note: Because profile lines will move over from template, you may only need to make minor updates based on customer needs.
Select the Level 2 Name (ProfileName) arrow to choose the appropriate profile naming convention.
Select the Superdomain arrow to choose the Superdomain web service subscription assigned to the account.
Set Enabled to True after the after configuration is complete to enable the account.
See the following Individual Web Service Credential configurations.
In Remote IPCC, enter the PCC (pseudo city code).
If applicable. In Sync Only if Different, select if profiles will only synchronized to the GDS if data has changed since the last time the profile was synchronized to the GDS.
In Account Purge Enabled, select one of the purge options:
- False: Profiles are purged if deactivated in Deem.
- True: Profiles are purged if the account status is changed to D.
- First Rename: Profiles are purged if the account status is changed to D, but is renamed first.
  Note: Because profiles lines move over from template, you may only need to make minor updates, based on customer needs.
Select Add to redisplay the profile mapping to complete the programming.
Move down to SVC.
In SVC IPCC, enter the SVC PCC (pseudo city code).
In SVC Sign-in, enter SVC Sign in.
In SVC Password, enter the SVC Password.
In Remote IPCC, enter the Remote PCC.
In Level1Star, enter first level profile name.
Select Save.

Enable Profile Mapping

When you are ready to test, enable the mapping:

Select Edit.
Select the Enabled arrow to choose True.

Configure Profile Lines

Customize profiles based on your customer’s needs. For example, add profile reporting fields, which are not configured in your template.

Configuration Options

Edit: Enable/Disable mapping, change PCCs, etc.
View Profile Lines: View and edit profile lines.
Multi Line Clone: Enable the ability to clone individual or multiple lines from one profile mapping to another.

Manage Profile Lines

Edit: Enable/Disable mapping, change PCC, etc.
View Line Items: Select to view or edit individual line item.
Add Line Item: Select to add a line item.

Edit Profile Lines

Example 1: Single Line Item

Example 2: Multiple Line Item
Each line is customizable to each client.

Editorial options include:

Change field name/line name:
Change line number:
Add line modifier to drive GDS formats for Sabre and Apollo.
Select Sabre Node to define the line type.

View Line Items

View line items that make up the individual profile line.

Note: There are times where only one line item is needed to complete the profile line. For example, a reporting field may require only one line, while a phone field may require multiple line items.

Edit Lines

To modify lines:

Select Edit to modify a line.

The Edit screen is displayed.
In Path, enter the XML tag (available at the top of this article) or node.
In Prefix, enter information entered before the path.
In Suffix, enter information entered after the path.
Select the Function Name arrow to choose the parsing function.
Select the Function Type arrow to choose the function type associated to the function selected in Step 5.
In Only If, enter a function to write field only if data is available.
In Find, enter True if you want to find profile data and replace it with the Replace data in Step 9.
In Replace, enter data to replace the profile field data, if applicable.
For example, if you enter VIP profile output enter by the Deem system as true, but you can change the value to output as VIP.
Optional. Select the Lookup arrow to choose from pre-programmed commands.
If applicable. In Default, enter the initial value.
Select Save.
Test any modifications.

Troubleshooting

Troubleshooting includes common errors, as well as viewing error and success reports.

Common Errors

The following list includes common causes of errors for profile sync:

Ensure the web service is established.
- Confirm that the site is assigned to the proper domain group by the superdomain administrator or by Deem. Open a Deem support case if there is a problem.
- Confirm changes have been committed at the superdomain level by the superdomain administrator or by Deem. Open a Deem support case if there is a problem.
- Ensure that the Web Services rules are enabled to the proper group.
Check for site name consistency. Ensure that the site name matches the site short name used by Deem support.
Use the prefix and suffix fields to link data with hard-coded global distribution system (GDS) formats.
Ensure your Path in each profile line item contains the correct upper- and lower-case characters. Incorrect case in the path will prevent data from populating to the GDS.

View Reports

You can view error reports and success reports.

Error Reports

To view an error report:

Select Error Report from the top menu.
Select the Account arrow to choose the company name from the list.

Success Reports

To view success reports:

Select Success Report from the top menu.
Select either a company or a user:
- Select the Account arrow to choose the company name from the list. Alternately, you can enter a name in Account Name Search.
- In User, enter a user name.
In Start Date and End Date, enter the date range.
Select Query.