Deem-generated Email Examples
- Malissa Olofernes
- Meredith Russell
This topic provides examples of emails that may be generated by Deem in specific scenarios.
Pre-trip Approval (PTA) Emails
Traveler
Deem sends the following emails to travelers in various scenarios in which pre-trip approval is required for their booking.
Trip Pending Approval
Trip Declined - Confirming Trip Auto Canceled
Trip Approved - Sent to Ticketing
Manager Notifications Setup - Trip Confirmation Email
Manager/Static Approver
Deem sends the following emails to managers/static approvers in various scenarios in which pre-trip approval is required for traveler bookings.
Accept or Decline Approval
The following example email is based on all trips requiring approval. If PTA has a specific policy, such as approval required when the fare is $150 over the lowest logical fare, the email includes that policy break and lists the flights the traveler declined.
Trip Declined
Trip Decline and Auto Cancel Confirmation
Trip Approved
Manager Notifications Setup
Hold Trip
Deem sends the following emails to travelers who place a trip on hold.
Hold Trip Confirmation Email - Confirmation once trip is successfully placed on hold
Hold Trip Reminder - Reminder email to purchase or cancel trip
Hold Trip Auto Cancel - Email if traveler does not go online or call an agent to purchase or cancel their trip
Delegate-Booked Trip
Traveler
Deem sends the following emails to any traveler who books a trip or whose delegate books a trip.
Purchase Confirmation
Trip Canceled
Delegate
Deem sends the following emails to delegates if they book a reservation for their traveler. If the traveler books the reservation, the delegate does not receive the email notification; however, the delegate can see the trip by logging into Deem.
Purchase Confirmation
Trip Canceled
Delegate Access to Profile
Traveler
Deem sends the following emails to travelers when a delegate is assigned to or removed from their account.
Delegate access established
Delegate access removed
Delegate
Deem sends the following emails if a user is assigned or removed as a delegate on a traveler’s account.
Delegate access established
Delegate access removed
Open Enrollment
Deem generates the following email to users who initiate Open Enrollment online. Users must click the link within the confirmation email to complete the registration process.
New User/Password Reset
Deem generates the following email to users when they request a new user ID or password reset.
