Deactivate User Account

Owned by Malissa Olofernes
Last updated: Feb 02, 2024 by Mary Kennedy
3 min read

On this page:

Overview

User profiles can be deactivated through the Deem Partner Dashboard with appropriate permissions.

Please click link for further information around Partner Dashboard/Console Admin Permissions.

Need to Know

  • When one or more traveler profiles are deactivated, profiles will not be completely deleted, simply deactivated, which will also remove the delegate association to the profile, if there is one.

  • User accounts can be deactivated manually or through an HR feed, User Profile Upload or Web Services.

Note: If creating and deactivating with HR feed or Web Services, do not deactivate profiles manually (unless urgent). Profiles should be deactivated through the HR feed or Web Services as configured. Depending on set up, the manually deactivated account may become reactivated when the HR feed or Web Services is triggered.  

  • Deactivated profiles can be reactivated at anytime.

  • Deem maintains PNR data for at least 10 years.

  • Deem maintains Profile data until site is decommissioned.

    • The profile remains in Deem’s applications, allowing you to reactivate if necessary, however, all PII data will not remain. Once deactivated, the travel or delegate will not have access to the account - only those with Partner Dashboard/Console access will have the ability to access or reactivate.

Deactivate Profile

To manually deactivate user account:

  1. From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.

  2. On the Users tab, select Single User Deactivation.

  3. Enter search criteria for the user or users you need to deactivate. Partial information can be entered in the search fields. Select Search.

  4. Select Add in the Search Results list to move the user for deactivation to the Selected Results list.

  5. Continue to add users to Selected Results until all users that you want to deactivate are in the list. Select Continue.

  6. Select deactivation option.

    • Deactivate and Mark Inactive in Company (recommended)

      • Used most often when an employee has left the company and is not expected to return. User would also be removed from reports and statistics.

      • If Deem is synching profiles to the GDS, this option also triggers a message to “purge” that profile, if purging in enabled.

    • Deactivate Now

      • Deactivates only the Status. Used most often when an employee has taken temporary absence from the company and is expected to return. User would continue to be included in reports and statistics.