Conferma Virtual Payment integration is a premium service available as a hotel payment option.

Benefits and Need to Know

Deem’s virtual payment card options allow you to configure virtual payment cards for Conferma and assign it to specific user group/s.

Example: Each group may use the same, different, or multiple VPay card/s:

• VIP: Use own credit card.

• Manager: Hotel set up with VPay.

• Default: Hotel set up with VPay.

• Guest: Hotel set up with VPay.

You create a virtual payment option, assign that virtual payment option to a virtual payment set, and assign that virtual payment set to one or more user group/s as part of its service rules.

Deem uses the following terms in creating and assigning virtual payment methods:

• Virtual Payment Option: Details of a specific virtual payment option.

• Virtual Payment Set: A group of virtual payment options, allowing you to assign multiple virtual payment options to one or more user group/s.

• Service Rules: A set of rules configured elsewhere in Deem that you assign to one or more groups for use by that group/s.

Tip: To see examples of the traveler experience on the purchase page for virtual payment options, see the examples in Payment Options.

Important:

• Conferma is available only for hotel payment. The client must already have an existing relationship with Conferma.

• VPay is not compatible with Booking.com rates (only GDS rates).

The following reporting fields are passed to Conferma:

• Cost Center

• Department Code

• Department Name

• Division

• Business Unit

• Company Name

• Mis Fields 1 - 7

If you wish to set up Conferma Virtual Pay for your site, please submit a Statement of Work (SOW).

• Click here for detailed instructions on how to submit your request.

The following credentials are provided by Conferma and required by Deem to configure Conferma Virtual Pay. Please gather information and provide it to Deem once SOW has been completed.

• Agent ID

• Booker ID

• API Key

• API Key Password

• Consumer

• Server

• Client ID

Deem enables API credentials at the global level, which is not accessible to the TMC Admin. Please allow at least three business days for API enablement. After Deem completes the configuration at the global level, you can configure subsequent sites yourself with minimal involvement from Deem.

Create New or Edit Existing Virtual Payment Option

First, set up or edit the actual payment card details.

1. From the Partner Dashboard home page, click the Settings link to the right of the site you want to update.

2. At the top of the partner dashboard, click the Services tab.

3. Under the Travel heading, click the Virtual Payment Providers link.

4. Click Virtual Payment List.

5. Take one of the following actions:

   • To modify an existing virtual payment option, select the link for the name of that option.

   • To add a new virtual payment option, select Add a new virtual payment option.

6. On the Services page, complete the following as appropriate:

   • Ensure the checkbox for Activate Payment is selected if you want this option to be active.

   • Enter a Name which will define the payment option.

   • Vendor: Select Conferma.

   • Client ID: Provided by Conferma.

   • Agent ID: Provided by Conferma.

   • Booker ID: Provided by Conferma.

   • Restricted: Select one:

     • Yes: Users in the selected user group/s can book hotels only by using this virtual payment option.

     • No : Users in the selected user group/s book hotels either with this virtual payment option or a credit card in their individual user account/profile.

   • For Hotel: Select Yes.

   • Hotel Payment Instructions:  Indicate what will be covered by Virtual Payment card.

   • Click the Save button at the bottom of the page and move to the next section below.

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Add Virtual Payment Option to Virtual Payment Set

After creating or editing a virtual payment option, you must add it to a virtual payment set so you can apply that set to user group/s as part of the group’s service rules per the next section below.

1. At the top of the partner dashboard, click the Services tab.

2. Under the Travel heading, click the Virtual Payment Providers link.

3. Click the Virtual Payment Sets link.

4. Take one of the following actions:

   • To modify an existing set, select the link for that set under Set Name.

   • To add a new set, select Add a new virtual payment set and name the set.

5. Click the Add Virtual Payment Setting button.
   
   

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6. On the Virtual Payment List page, select the radio button next to the name of the virtual payment option to add to this set.

7. If you want to add another virtual payment option to this set, click OK & Add Another.

8. After adding all virtual payment options for this set, click OK.

9. Click Save to save the virtual payment set.

Custom PNR Edit

If this is the TMC's first Conferma Virtual Payment, the Deem Configuration Manager will add the PNR Documentation Script. For subsequent sites, the TMC Admin will either need to make sure the script cloned over from the template OR will need to copy the script from an existing site. Custom PNR Edits are as follows:

• deployment ID

• deployment date

• property ID

• hotel name

• hotel fax

• total cost

• last four numbers of the virtual card 

Add Virtual Payment Card Set to Service Rules for a User Group

The last step is to assign a virtual payment set to the service rules for a specific group, as follows:

1. At the top of the partner dashboard, click the Rules tab.

2. Click the Service Rules link.

3. On the Service Rules page, next the name of the group to which you want to assign a virtual payment set, click the Edit or Add link as applicable.

4. Scroll to the Virtual Payment Providers section. From the Virtual Payment Set dropdown, select the virtual payment set to assign to this user group.

5. At the bottom of the page, click the Save button.

6. Repeat the above steps if you want to apply the same or other virtual payment card sets to other groups.

7. After making all updates, click Save Priority Changes at the bottom of the page.

8. Commit all changes (click the # changes not applied link at the top-right and click Commit).

9. Test the site to ensure the virtual payment options are working correctly for each user group.

Important: While Deem does not currently charge PNR booking fees matching certain criteria (William Never, Vernon Bear), Deem does not have the ability to waive or cover third-party pass-through fees. If the TMC runs multiple tests, the customer could see multiple Conferma charges on test bookings, which Deem will not reimburse. Charges incurred during testing is the cost of doing business.