Reactivate User Account

Overview

User profiles can be reactivated through the Deem Partner Dashboard with appropriate permissions.

Need to Know

TMC and client can reactivate accounts with appropriate permissions. Refer to Partner Dashboard/Console Admin Permissions for more information.
Accounts can be reactivated manually or through a profile upload. Refer to Profile Upload for more information.

Reactivate User Account

From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.
Select the Users tab then Single User Activation.
Enter search criteria to find the account you want to reactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.
Search for the user or users you need to reactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.
Select the Show only inactive users option to filter results to display only inactive users.
Select the Add button in the list of results to move the name to the Selected Results list.
Once all users that you want to reactivate are in the Selected Results list, select Continue.
- Password Options:
  - Have system generate random password: System will generate an activation email, and will force the client to reset their password upon their initial login.
  - Pre-defined password for user: You can select this option if you would like to define the password for the user. You will need to provide the password to the user.
  - Force user to change password on first login: It is recommended to check this box if you are manually setting the password for the user.
- Note: System generated passwords are recommended for security. Unfortunately, you may have users that are having difficulties logging in and are becoming frustrated. Therefore, you have the option of predefining a password. Predefined passwords can also be used when creating test accounts.
Select Activate Now.

The profile is now activated for both Status and Status in Company.