On this page:

Overview

This guide is to walk you through how to configure Agency Settings. Agency settings lets you customize settings to your client’s or TMC’s needs. You can also specify more than one GDS or PCC.

In order to have different agency settings for different groups of users, you create or edit an agency configuration setting for each group. You can also assign an agency setting to multiple groups. For example, if your Canadian settings differ from your US settings, and you have two groups for CA and US, you can assign the CA settings to both CA groups, and the US setting to both US groups.

Open

Need to know

• When a site is created by cloning a template, configurations within the Agency Settings section are copied from the template. You may not need to make any changes if the cloned template has the agency settings you need for the new site.

• Supported GDSs include Amadeus, Apollo, Galileo (Travelport+), Sabre, and Worldspan. Refer to Emulation Steps for each GDS for information on GDS emulation.

Access Agency Settings

1. From the partner dashboard home page, select the Settings link for the site you want to modify.

2. From the top menu, select the Services tab.

3. Select the Travel Agency link.

   Open

   

4. Select the Agency Settings link. The list of current agency settings displays, identifying the associated GDS, PCC, and location.

Configure Agency Settings

1. From the Agency Settings page, select the setting name link to modify an existing setting or create a new one by selecting the Add a New Agency Setting, located at the bottom of the table.

2. The setting name is typically named after the GDS for the setting.

Host Information

1. Select a GDS (required).

2. Select a TA (terminal address) group (required). Choose ExternalSabreNew for Sabre, ExternalApollo for Apollo, ExternalGalileo for Travelport+ (Galileo), or ExternalWorldspan for Worldspan.

3. Enter the agency’s pseudo city code (required).

4. Enter a default queue number (required). This queue can be changed for more specific queue delivery. Use the appropriate format for referring to a queue based on the GDS you are using.

5. Enter the airport code associated with the agency’s pseudo city used for obtaining fares (required).
   Note: If you are enabling Canada's Via Rail train service, the airport code entered into the Sales Location field determines whether Amtrak or Via Rail is made available to the traveler. If a US airport code is entered, the US’s Amtrak train service is offered. If a Canadian airport code is entered, in the Sales Location field, Canada's Via Rail train service is offered. Because there is only one sales location field allowing only one code, to enable both Amtrak and Via Rail on the same site, two agency settings pages must be configured.

6. Select a Ticketing TA Group only if you choose Yes for the "Automatically void tickets when an itinerary is cancelled" option as part of the display configuration.

7. A Ticketing Pseudo City Code is required if you choose Yes for the "Automatically void tickets when an itinerary is cancelled" option as part of the display configuration.

8. An Itinerary/Invoice Printer Address is required if you choose Yes for the "Automatically void tickets when an itinerary is cancelled" option as part of the display configuration.

9. A Hardcopy Printer Address is required if you choose Yes for the "Automatically void tickets when an itinerary is cancelled" option as part of the display configuration.

10. If ancillary sources have been configured for your site by Deem, they appear within the Ancillary Sources section. You can select the link in the Source Name column to view or change settings on the Edit Ancillary Source page or select Remove for an ancillary source to remove it. To add an ancillary source, select Add Ancillary Source. See Ancillary Sources of Travel Search Results for an overview of the sources of flight and train information.

Agency Information

1. Enter the agency name (required). This name displays in Deem confirmation emails and on the Trip Confirmation page.

2. Enter the ARC number (required).

3. Enter a hotel or car ARC number override if hotels or cars should be sold with a different ARC number.

4. Enter the IATA number (required). The IATA number should not include letters or special characters.

5. Enter the company address (required).

6. Select the agency’s time zone, which is used for ticketing cancellation (required).

Agency Contact

The agency contact information is used by Deem for reference only. This information is not displayed to users, unless otherwise noted.

1. Enter the name of the agency contact (required).

2. Enter that person’s title, phone, and email (required).

3. In the Message to Users field, you can enter a message to display to users on the Purchase, Confirmation, and Trip Detail pages, on the e-Receipt, and on trip notifications and calendar entries. Do not use HTML tags or travel lingo.

4. Select the Enable confirmation notifications from site checkbox (located under Message to Users) to enable email confirmations to be sent from this site.

Domestic Definition

Select the countries that define domestic travel for this agency, and then select Add to move them to the Selected Countries list.

PNR Configuration

Choose a booking configuration (required). For more information, refer to around Custom PNR Configuration.

Passive Segment Processing

A passive segment is a set of trip information entered into the GDS that does not cause a ticket to be issued by the GDS. Passive segments are not used often. Processing a passive segment requires knowledge of JavaScript. 

In Passive Hotel Segment, enter a JavaScript that will construct the GDS command to sell a passive hotel segment.

• When passive segments are enabled, the JavaScript entered here is used to process the passive segment.

• Enter a JavaScript that will parse the variable portion of a passive hotel segment.

The Passive Car Segment is no longer used.

Air Pricing

1. Enter a default passenger type code used for airline negotiated rates. If no value is entered, ADT is used by default.

2. For Use Brand Codes, select whether to Use superdomain settings, use GDS branded fare codes (select Yes), or not use GDS branded fare codes (select No).

Negotiated Rates

Note: Before setting up agency negotiated airline fares (called "rates" in this section), see Submitting Contracted Fares to Airlines for ATPCO Distribution for an overview of the process of filing the contracted fares with ATPCO for distribution to both the booking GDS and ITA.

1. Enter a customer code (optional). This code is sent to the GDS to retrieve negotiated rates. Enter only one customer code. Subsequent customer codes must be added to an airline private rate. See Airline Private Rates for instructions.

2. Enter the ATPCO account code (optional). This code is sent to ITA to retrieve negotiated rates. You can enter multiple codes separated by a comma.

3. Select the locales associated with the ATPCO account codes. For both Pseudo City and IATA, Sales is typically selected.

Train Support

Note: Please open Deem Support Case if this is the first time setting up Rail Services. As Deem will need to obtain the following information from SilverRail.

• You can have one SilverRail contract for your entire agency to apply to your client sites if the client is not booking rail with a corporate site card.

• If the client will use a corporate site card for rail services, you will need to open a Deem Support Case. Deem will need to notify SilverRail and they will provide identifiers listed below

1. Deem will supply the channel, agent identifier, and customer identifier (all capital letters).

2. For Client ID Number and Customer DK Number, enter the number to be used when optional reporting is required.

3. For Amtrak, select whether train segments are added as a passive to the GDS.

4. For both Amtrak and ATOC (UK), you can enter the message to appear to the traveler on the purchase page and on confirmation messages. Do not include HTML tags or travel lingo.

5. Enter the phone number to appear in the mobile client if the number is different from other support numbers.

Queue/Delivery Options

1. Select a queue delivery option from Options Set.

2. The Urgent Queue field is not typically configured, as you can configure queueing needs under Agency Configuration / Queue Delivery Options. Refer to Queue Delivery Options for more information.

Pre Trip Approval Settings

Refer to Pre-Trip Approval (PTA) for more information.

Complete Agency Settings

1. Once configuration fields have been modified or added, select Save.

2. Confirm that Agency Settings are configured under Travel Service Rules.

3. Test your updates.