FAQ for Deem Check-in Service Change

On this page:

For Travelers

How does the Deem Check-in Service work?

• Travelers receive an email notifying them that check in to their Southwest flight is available 24 hours before their trip.

• Travelers click the link to initiate the check-in process.

• Travelers receive an email confirming their successful check-in and boarding priority.

Notes:

• Travelers also have the option to access the Deem Check-in Service from their Trip Details page on Deem Work Force (when the 24-hour check-in window opens).

• Travelers are required to opt in for the service for each leg of the trip.

• Travelers can also visit www.southwest.com to check in.

• For trips booked prior to September 3, 2020, Southwest automated check-in applies. 

• For trips booked or changed after September 3, 2020, the new Deem Check-in Service rules apply.

• SMS notifications for Deem Check-in Service is available.

Is the new service the same as Southwest’s Early Bird Check-in? 

Early Bird Check-in is a service offered directly from the Southwest Airlines website. If travelers use the Early Bird Check-in, the Deem Check-in Service will not supersede the traveler’s option used elsewhere. If the Deem Check-in link is clicked, Deem will reconfirm the boarding priority previously assigned by Southwest. 

What if I have paid for Early Bird Check-in directly with Southwest, will my boarding priority be changed?

If a traveler uses the Early Bird Check-in, the Deem Check-in Service will not supersede the traveler's option used elsewhere. To use the Deem Check-in Service, the traveler must click the link provided in your check-in notification. The traveler can ignore the Check-in notification from Deem. If the Deem Check-in link is clicked, Deem will reconfirm the boarding priority previously assigned by Southwest. 

I am an A-list Traveler, how does this affect me?

Benefits provided by Southwest’s frequent traveler programs will not be disrupted by the Deem Check-in Service. To use the Deem Check-in Service, the traveler must click the link provided in your check-in notification. The traveler can ignore the Check-in notification from Deem. If the Deem Check-in link is clicked, Deem will reconfirm the boarding priority previously selected by Southwest. 

Does the new service guarantee an A boarding position?

Deem Check-in does not guarantee an A boarding position. Southwest offers several frequent traveler programs with benefits that include boarding priority. Information can be found on the Southwest.com website.

How will I receive the Deem Check-in Service notification?

Travelers have three ways to check-in: email, SMS, and from the Trip Details page.

Do I have to enable a profile notification to receive the Deem Check-in e-mail or SMS?

To receive notification via SMS, travelers need to add a mobile number to the Profile Notifications section. Deem Check-in Service will always send an email to the traveler by default. Travelers can enable notification from the Account page or the Purchase Trip page.

Here’s how to enable from the Account page:

Open

Open

Here’s how to enable from the Purchase Trip page:

Add mobile phone number, and click the box next to Save this Notification to my Profile to save to the Account page or just click Save to receive a one-time notification.

I’ve lost my notification e-mail, how do I check-in?

Travelers can go to their Reservations list online, view trip details, and check-in from their upcoming Southwest reservation. If travelers have previously set up notifications via SMS, a link is also sent directly to their mobile device. Travelers can also go to southwest.com to check-in.

Will I receive confirmation of a successful check-in along with my boarding priority?

Deem will send a notification to the traveler requesting the traveler to check-in using Deem Check-in Service. Deem will process the request and send a check-in confirmation along with the boarding priority. The traveler will receive a notification to check-in for each flight segment.

Can I cancel a trip after check-in has taken place?

Yes. You can cancel the trip after Deem Check-in (as airline rules apply).

Can I change a trip after the check-in has taken place? 

No. Changes cannot be made to the flights after the Check-in Service has started. Changes would result in the assignment of a new boarding category for the outbound flight and, therefore, is not allowed.

How do I receive a boarding pass?

To receive a boarding pass, go to the Southwest.com website or use the Southwest mobile app.

For Site Admin

Will the Deem Check-in Service be available for Southwest reservations booked through the GDS?

No, the Deem Check-in Service is available to customers using Southwest Direct Access.

Does the new Deem Check-in Service require new dashboard configuration?

No, a configuration change is not needed.

I have messaging in my site promoting Southwest 24-hour Automated Check-in. When do I remove it?

DSM messaging may be removed or changed at any time that is determined appropriate by the site administrators. 

Deem will place a static message on the site informing travelers of the change, approximately 30 days prior to the changes taking effect. Messaging will be placed on the Air Search Results, Trip Confirmation, Trip Details pages, and Confirmation emails. The message will appear for sites enabled with SDA and air search results containing Southwest Direct flight options. 

Deem Support can provide you with a list of messaging on your site by request. 

Will HelpMe and Help links be updated?

Yes. HelpMe and Help links will be updated to reflect the Deem Check-in experience.

User Experience

Email notification:

Confirmation page:

Mobile web confirmation:

Trip Details page: