Deem Mobile App Frequently Asked Questions (FAQs)

Q. Where do I download the Deem mobile app? 

A. The Deem mobile app is available for download in the Apple App Store and Google Play Store. 

Q. What is my login for the Deem mobile app? 

A. Your username will be the email address and current password associated with your Deem account.

Q. I don't know my mobile password. What do I do?

A. Your password is the same as the one you use to sign in to the desktop version of Deem. If you need further assistance, go to the desktop sign-in screen and click on Forgot your username or password link. You can then reset your password, and use it for both the desktop and mobile versions.

Q. Is SSO available for the Deem mobile app? 

A. Yes, SSO is available on Deem for iOS and Deem for Android.

Q. How do I enable SSO on the new Deem mobile app?  

A. To activate SSO, please contact Contact Deem Support or your TMC partner for assistance.

Q. Will my traveler profile and preferences carry over to the Deem mobile app? 

A. Yes, your preferences will be populated in the app. 

Q. Will Deem mirror my desktop configurations? 

A. Yes, Deem will honor all customers’ partner dashboard configurations. 

Q. What is the recommended operating system for the Deem mobile app?

A. We recommend you use the Deem mobile app with iOS version 14.0+ or Android version 5.0+, to ensure full capabilities of Deem. 

Q. How am I notified of flight changes?

A. Flight notifications, such as gate changes and alerts, are sent directly to the mobile app and appear on your mobile device by default. Make sure you enable notifications after installing the Deem mobile app.

Q. How can I turn off notifications?

A. Go to your phone settings and select notifications. Choose the Deem app and turn off notifications.

Q. How do I change or cancel a flight, hotel, or car rental?

A. Please visit our how to page (for iOS) or how to page (for Android) for step-by-step instructions. 

Q. Can I book car service on the Deem mobile app? 

A. Car service stand-alone bookings are not available on the Deem mobile app.

Q. How can I tell if my flight ticket has been issued?

A. When your trip status changes from reserved to confirmed on Deem. 

Q. Are company policies indicated when booking travel with the mobile app?

A. Company policy is accessible on the mobile app. Click on Policy to view your company’s travel policy. You can also filter your search results to show only options that fall within your travel policy. Any out of policy services will show an “out of policy” label. 

Q. Are there any differences between the iOS and Android mobile apps?

A. Visit our iOS and Android feature comparison list here. 

Q. Can travelers contact support if they experience any issues?

A. Travelers can contact travel support by tapping on Support. On the support page, travelers will be able to contact travel support via phone or email.  

Q. How do I update the mobile apps? 

A. iOS mobile users can enable automatic updates to stay up-to-date with the latest version of Deem for iOS. There is no need to update the Deem for Android mobile app since the app updates automatically.