Queue and Delivery Options

Owned by Malissa Olofernes
Last updated: Feb 26, 2024 by Leif Hanson
8 min read

 

Introduction

The Queue/Delivery page lets you set up conditions which must be met in order for a Passenger Name Record (PNR) to be placed in a particular queue.

Benefits

  • Customize queue settings based on Agency needs.

  • Ability to configure more than one GDS or PCC.

Need to Know

  • Queues copy over from Template during site creation process, you may not need to make any changes.

    • Reasons to why you will need to update:

  • Supported GDS:

    • Amadeus

    • Apollo

    • Galileo

    • Sabre

    • Worldspan

Queue Configuration

Step 1: Customize Queue settings

To customize queue settings based on agency needs:

  1. On the Services tab, select Travel Agency.

  2. Select Queue/Delivery Options.

  3. Select Queue/Delivery Options.

  4. Select one of the following:

    • Existing queue delivery option to update current queue delivery options.

    • Add A New Queue/Delivery Option to add a new queue delivery option.

Note: Whether updating or adding new queue delivery options, you will follow the same process.

  1. Enter Record Name

  2. Select Record Type - New, Change, Cancel, or Tentative.
    Note: You may select more than one record type per queue delivery option.

Conditions and Actions

Select conditions and actions for queue delivery options for itinerary type.

Itinerary Type Conditions

Select radio button next to the itinerary condition, which best defines the queue delivery option.

  • All Itineraries or select a specific itinerary type.

  • If you choose Selected itineraries, select one or more itinerary guidelines, such as Itineraries with at least one international segment, from the selection box. Press CTRL to select more than one.

Vendor Conditions

Select the radio button for Any airlines or Selected airlines for which airlines must be included in the itinerary condition.

If you choose Selected airlines, and select one or more airlines from the selection box:

  1. Choose how the airline participates in the itineraries (such as One selected airline must be included on all legs) from the How must these airlines participate in the itineraries dropdown menu.

  2. Airline supports e-tickets: Select, Yes, No, or Not Applicable.

  3. Web fare was booked by a third party provider (TravleFusion): Select, Yes, No, or Not Applicable.

  4. Select one or more matching airline class of service: Select one or more service classes from the selection box. Press CTRL key to select more than one.

  5. Select one or more car companies that must be included in the itinerary: Select one or more car rental companies from the selection box.

  6. Select one or more hotel chains that must be included in the itinerary: Select one or more hotel chains from the selection box.

Date/Time Conditions

  1. Select a ticketing deadline: None, Any day after tomorrow, today, or tomorrow.

  2. Select the booking date/time range that should be used for itinerary evaluation: Choose start and end dates from the dropdown menus.

  3. Select the airline flight departure, train departure, hotel check-in or rental car pickup date/time range that should be used for itinerary evaluation: Choose start and end dates from the dropdown menus.

  4. Select the time range that the booking date must match that is prior to flight departure, train departure, hotel check-in or rental car pick-up: Choose start and end (such as Any Time or 1 hour) from the dropdown menus.

Departure Conditions

  1. Enter one or more comma separated airport codes from which the itinerary must depart to be used for evaluation: Enter one or more airport codes separated by commas. Click the Airport Code link to find airport codes for cities.

  2. Enter one or more comma separated train station codes from which the itinerary must depart to be used for evaluation: Enter one or more train station codes separated by commas. Click the Station Code link to find train station codes for cities.

  3. Select one or more US states from which the itinerary must depart to be used for evaluation: Select one or more states from the selection box. Press CTRL key select more than one.

  4. Select one or more countries from which the itinerary must depart to be used for evaluation: Select one or more countries from the selection box.

Return Conditions

  1. Enter one or more comma separated airport codes from which the itinerary must return to be used for evaluation: Enter one or more airport codes separated by commas. Click the Airport Code link to find airport codes for cities.

  2. Enter one or more comma separated train station codes from which the itinerary must return to be used for evaluation: Enter one or more train station codes separated by commas Click the Station Code link to find train station codes for cities.

  3. Select one or more US states from which the itinerary must return to be used for evaluation: Select one or more states from the selection box. Press CTRL to select more than one.

  4. Select one or more countries from which the itinerary must return to be used for evaluation: Select one or more countries from the selection box.

Other Conditions

  1. Does the matching itinerary contain a ticket with any refundable value: Click the radio button for Yes, No, or Not Applicable.

  2. Is an unused ticket being recommended for exchange:  Select, Yes, No, or Not Applicable.

  3. If a ticket is being voided:  Select, Yes, No, or Not Applicable.

  4. If a ticket void attempt fails: Select, Yes, No, or Not Applicable.

  5. Does the matching itinerary contain Special Handling Instructions:  Select, Yes, No, or Not Applicable.

  6. Does the record contain multiple passengers:  Select, Yes, No, or Not Applicable.

  7. Enter the GDS price variance that must be exceeded for matching itineraries: (This setting is no longer used)

  8. Optionally, Create a custom script: Enter a custom script to define the requirement for this queue. Deem can help with this. Click the Deem Support Case link for further information.

Note:  Below is a sample script you may use to invoke a queue drop-off for a multi-city booking.

//Multi Destination

var md=UserPnrData.TravelType;

 

if (md=="MultiDest") {out.print("true");}

else {out.print("false");}

Add Queue Actions

  1. Allow matches to other records:  Select Yes or No.

    • Yes - The PNR will be sent to multiple queues if other queue options match the PNR qualifications.

    • No - The PNR will only be sent to the first queue matching the qualifications.

  2. Enter the PCC (Pseudo City Code) and Queue where the matched booking record should be placed: Enter the Pseudo City Code and Queue identifier.

  3. Place matched booking records on both the assigned and default PCC/Queue: Select Yes or No.

    • The default queue is the queue assigned on the Agency Settings page.

    • Click the Agency Settings link for further information.

  4. Enter the delivery option(s) that should be displayed to travelers on the Trip Purchase page if the itinerary matches: Enter text. Don't use HTML tags. (Leave Blank)

  5. Show delivery address information with above delivery options: This is no longer used.

  6. Click Save.

Step 2: Adding new queue delivery options to your queue set

You need to add new queue delivery options to your queue set. If you are updating a queue delivery option, it is already exist within your sets.

Add a queue set

To add to Queue Set:

  1. On the Services tab, select Travel Agency.

  2. Select Queue/Delivery Options.

  3. Select Queue/Delivery Options Set.

Note: If adding a new queue delivery option to your existing queue set, select your existing queue set.

Create a new queue set

To create a new queue set:

  1. Select Add A New Queue/Delivery Options Set.

  2. Enter Set Name.

  3. Select Add Option.

  4. Select the radio button next to queue you would like to add to set.

  5. Select Ok & Add Another to continue to add all queues to the sets.

  6. Select Done after you have added all queues to the set.

Queue Creation or Update actions

Your actions vary based on whether you updated an existing queue set or created a new queue set.

  • If you update an existing queue set you will only need to add to the queue set and test, because the existing queue set has already been applied to your Agency Settings.

  • If you have created a new queue set you will need to add to the appropriate Agency Settings.

Note:  You will use these options when programming an additional PCC or new GDS.

Additional Queue Options

Agency Setting

Under Agency Settings you will have both Additional Action queues as well as Pre-Trip Approval (PTA):

  1. On the Services tab, select Travel Agency.

  2. Select Agency Settings.

  3. Select existing agency settings.

  4. Scroll to the bottom of Agency Settings.

Queue Delivery Options

  1. Options Set:  Select queue set you created under Queue Delivery Options.

  2. Urgent Queue for Actioning Voids/Refunds: Enter queue where you would like reservations to drop if PNRs failed change/cancel and successful void or refunds.

Pre-Trip Approval (PTA) Setting

  1. Review the Pre-Trip Approval settings:

    • Section will appear only if you have PTA enabled at a Global level.

    • Each site will need to be configured based on client’s needs.

    • You will only need to configure this section if client is enabling Pre-Trip Approval/Notifications.

    • Click Pre-Trip Approval link for further information.

  1. Click Save.

  2. Test your Queue settings.