This topic outlines support and procedures for trip changes and cancellations.

Change and Cancel Support

The following lists outline generally supported and non-supported options in Deem. Contact an agent for assistance if you are unable to change or cancel online.

Supported changes and cancellations

The following changes can be made online:

• Add or change seat selection

• Change outbound flight only, or outbound and return flights (Deem reprices the entire tickets and you must select both the outbound and return flights. The original ticket cost is applied to the new booking and charges may apply for any difference in fare.)

• Change return flight only (can be changed prior to start of trip or after completing outbound flight)

• Change and cancel online or offline (booked by agent) originated flight, hotel and/or car booking.

• Add hotel and/or car to an existing flight booking (available options depend on your site configuration)

• Add flights to an existing hotel and/or car booking (available options depend on your site configuration)

• Selectively remove (cancel) a single service (flight, hotel and/or car) from trip

• Cancel or change hotel booking if within cancellation policy

• Change or remove (cancel) a single service from a multi-service (flight, hotel, or rental car)

Unsupported changes and cancellations

The following changes cannot be made online:

• Hotel and car bookings cannot be changed/cancelled if within the no-cancellation period; for example, many hotels/car rentals don’t allow cancellations or changes within 24 hours of check-in/pickup

• Changes to flight Origin or Destination

• Trips with more than one ticket, such as a split ticket

• Itinerary with more than one traveler

• Itinerary with both air and rail

• Itinerary with a rail reservation that was booked offline

• Multi-destination or open jaw itineraries (multiple hotels, or car or flight/rail with more than two legs)

• Any flight or rail booking where the traveler name differs from the name in the profile (guest traveler bookings)

• Itinerary with an offline booking passive segment (Agent assisted booking not booked directly in their agency system)

• TravelFusion Carriers such as Ryanair or EasyJet

• Instant-purchase carriers such as Spirit or Frontier

Change a Reservation

Take the following steps to change a trip:

1. Click the Reservations tab.

Open

2. To change the entire trip, click Change Trip. To change only part of a trip, click View Details.
   
   

   Open

   

3. Select the next options as applicable to the trip you are changing. For example, to change the hotel portion of this booked trip, click the Change Hotel link, review the change penalties and fees displayed in the pop-up, and click Continue to dismiss it and proceed.

4. Proceed through the change flow, editing trip details as needed, and click the Search button.

5. When you reach the Trip Review page, review your changes and proceed to the checkout page to confirm your changes and provide payment if needed.

   Note: If you used a single-use card for a purchase, the card information will be used for any changes. There is no need to reenter this information. If you add new services, you can select a card from your profile or the single-use card.

Cancel a Reservation

Take the following steps to cancel a trip:

1. Click the Reservations tab.

2. To cancel the entire trip, click Change Trip. To change only part of a trip, click View Details.
   
   

3. Select the next option as applicable to the trip you are canceling. For example, to cancel the air portion of the trip in these examples, click the Remove button within the segment. Review the change penalties and fees displayed in the resulting pop-up and click Continue to proceed.
   
   

4. Proceed through the change flow. For confirmation Deem notes the portion of the trip that is being cancelled per below, as well as the hotel cancellation policy if applicable. Click the Confirm Cancellation button when complete.

5. Once completed, if you cancel an individual segment from a trip, that segment no longer appears within the reservation. If canceling an entire trip, the trip displays under archived trips with a status of Cancelled. The following example shows a canceled full trip.