Automated ticket exchange provides enhanced online flight change functionality and automated ticket exchange processing, which helps reduce liability while saving time and ensuring accuracy. It automatically recalculates complex fares, taxes and penalties for domestic and international flights. Users are aware of fees and other rules at the shopping level, allowing them to make smart decisions. It even signals users if lower-cost, in-program fares are available for exchange.

Need to know

• Open Deem Support Case to request enablement.

• Available only with Sabre, coming soon to Galileo.

• Enable Changes under Display Configuration Settings

• Set Travel Policy if needed.

Display Configuration Settings

1. From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.

2. On the Services tab, select Display Configuration.

3. Select Display Configuration List.

4. Select the existing display configuration you would like to edit.

5. Navigate to the section titled Booking, Changes, and Cancellation Configuration and ensure the following settings are updated as specified:

   • Do not apply unused ticket: Select No

   • Enable users to change or cancel airline flights, trains, hotels, and/or rental cars post booking?: Select Yes.

   • Do not display unused tickets to users?: Select No.

6. Save changes.

Note: Please note that all other options in this section should be configured according to TMC/client’s requirements.

Open

Setting Policy for Applying Unused Tickets

There are two policy options available, please follow the steps below to configure.

1. From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.

2. On the Services tab, select Travel Policy.

3. Select Policy List.

4. Select the existing display configuration you would like to edit.

5. Apply lowest policy compliant airfare to unused ticket add collect: Select Yes or No

   • Yes: The policy will use the ticket exchange add-collect value as the minimum compliant fare, rather than the new ticket value, when applying unused tickets. The system estimates the cost of changing the trip for each available flight option and applies the minimum cost savings to the lowest available price based on the ticket exchange. If the system recommends issuing a new ticket, the policy will be based on the cost of this new ticket compared to similar options where the original unused ticket is not included in the exchange solution.

6. Must travelers select an airline for which there are wholly unused e-tickets?: Recommend No.

7. Save changes.

Open