As a site administrator, you can enable languages for a site. Currently the following languages are offered:

• International English
• Danish  
• German  
• North American English  
• Spanish  
• Mexican Spanish  
• Finnish  
• Canadian French  
• French  
• Italian  
•  Norwegian  
• Dutch  
• Brazilian Portuguese  
• Portuguese  
• Swedish  

Warning: To enable another language, you must first contact Deem Support to enable multiple-language functionality.

Overview

Once the feature is enabled, users are asked to select their language preference the first time they log in. The system remembers the preference, and the user can change the preference when logging in by clicking the Choose your language link.

Users can click the Help link in the dropdown menu at the top right corner of a site page to access user help content in the language they chose when logging in. Users can also click the language link (such as English) at the top of a user help page to return to the user help main page, where they can click the link for another language.

Tip: After impersonating a user and selecting a foreign language to log in (see Impersonating a User for details), the language is stored for the next time you log into either the Partner Dashboard or the site. To return to English, impersonate the user again, click the Choose your language link, and select English from the Choose your language page.

After enabling another language, all system-generated field headings and tabs (such as the tabs on the Home page) appear automatically in the selected language. However, you still need to translate all configurable labels, text boxes, and fields. Fields designated as “Plain Text Only” do not support special characters.

Note: Be especially careful when entering HTML in HTML-allowed areas. Improper HTML configuration can adversely affect your site.

Identifying the Foreign Language Site

Once language has been enabled by Deem language can be defined for either a new site, by selecting the language during the site creation process, or by accessing the language drop down on an existing site.

Enable language at the site level:

• If enabling language on a new site: 
  • From the Super Domain, click the Add a New Site link at the top of the site list and use your cloning template or create the site manually. 

Note: Use the Cloning Check-list to configure remaining areas on the Partner Dashboard for the new site.

• If enabling language on an existing site: 
  • From the Super Domain, click the Name link beside the appropriate site. 
  • The Sites | Domain Configuration page is displayed. Scroll down to the bottom of the page and select the appropriate radio buttons. 

Note: Notice English is defaulted and other language may be selected. Once the radio button is selected and changes have been saved / committed, end users will be given the option to select their preferred language.

General Site Settings

You can edit the following fields, labels, and text boxes by first clicking the Settings tab.

General Settings

To learn how to change these settings, see General Settings. 

• Help Link Label: Plain Text only
• Display a hint to users on the sign-in page: HTML / Plain Text
• Display a hint to users on the password reset page: Plain Text only
• Calendar Object Footer Text: Plain Text only

Spend Management:

• Policy Violation Reason Text: Plain Text only
• Inadvertent Policy Violation Text: Plain Text only
• Policy Compliance information Text: Plain Text only

Help Desk:

• Display a hint to users on the technical support method: HTML / Plain Text
• Help Desk Contact Name: Plain Text only
• Help Desk Contact Method: Plain Text only

Email Settings

To learn how to change these settings, see Email Settings.

• Application URL:
  • Activation email subject: HTML / Plain Text
  • Reminder email subject: HTML / Plain Text
  • Password reset email subject: HTML / Plain Text
• End User Activation Email Definition: HTML / Plain Text
• End User Reminder Email Definition: HTML / Plain Text
• End User Account Password Reset Email Definition: HTML / Plain Text

Open Enrollment

To learn how to change these settings, see Open Enrollment.

• Restriction Criteria - Secret key label: Plain Text only
• Open Enrollment Success Message: HTML / Plain Text
• Open Enrollment Form Headers: HTML / Plain Text
• Open Enrollment User Activation Email: HTML / Plain Text
• Success / Failure Open Enrollment Admin Email Notification: (HTML / Plain Text) 

Mobile Settings

To learn how to change these settings, see Etta Mobile.

• Help Desk Email Label: Plain Text only
• Help Desk Phone Label (1 – 4): Plain Text only

Home Page Options

To learn how to change these settings, see Home Page Options.

• Custom Services Message (appears in the Company News section of the Home page): HTML / Plain Text
• Additional Resource Links and Labels: Plain Text only

Privacy Policy Settings

To learn how to change these settings, see Privacy Policy Settings.

• Privacy Policy Reference:
  • Require User to Accept Privacy Policy in Registration: Click this checkbox to require the user to accept the privacy policy for the site during registration.
  • Privacy Policy referred to as: HTML / Plain Text label
• Privacy Policy Content Text: HTML / Plain Text

Profile Field Settings

To learn how to change these settings, see Profile Field Settings.

• Profile Field Labels: See Profile Field Cross Reference for Canadian French and Mexican Spanish.
• Customizable Profile Field Drop Down / Radio Button Labels: Plain Text only

Single Sign On

To learn how to change these settings, see Single Sign On.

• Authentication Token Validation Failure Message: HTML / Plain Text
• Access Without Authentication Token Message: HTML / Plain Text
• Session Timeout Message: HTML / Plain Text
• Sign Out Message: HTML / Plain Text
• Provisioning Failure Message: HTML / Plain Text
• Partner Provisioning Failure Message: HTML / Plain Text

Service Settings

You can edit the following fields, labels, and text boxes by first clicking the Services tab.

Resource Links

To learn how to change this setting, see Configuring Travel Services.

Resource Links for Travel pages - Labels: Plain Text only

Agency Configuration and Settings

To learn how to change these settings, see Configuring Agency Settings.

• Agency Contact - Mobile Help Desk Label: Plain Text only
• Message to Users: Plain Text only
• Amtrak Specific Support Message for Train Support procedure and phone numbers: Plain Text only
• ATOC Specific Support Message for Train Support procedure and phone numbers: Plain Text only

Travel Policy Management

To learn how to change these settings, see Adding or Editing a Travel Policy.

Policy Message:

• Non-Compliant Message Displayed to the Traveler: Plain Text only
• Non-Compliant Message Displayed on Confirmation Emails: HTML / Plain Text

Policy Behavior – Label for Purpose of Trip: Plain Text only

Display Configuration Management

To learn how to change these settings, see Adding or Editing a Display Configuration.

• Air Shopping Display Configuration (see Air Shopping Display Configuration for details):
  • Custom Labels for Cabin Classes: Plain Text only
• Train Shopping Display Configuration (see Train Shopping Display Configuration for details):
  • Custom Labels for Cabin Classes: Plain Text only
• Hotel Shopping Display Configuration (see Hotel Shopping Display Configuration for details):
  • Custom Tab Labels: Plain Text only
  • Display the following message to users when they choose a private rate hotel that can only be booked directly by the travel agency message: HTML / Plain Text
  • Trip Advisor Disclaimer text: 
• Booking, Change and Cancellation Configuration (see Booking, Change and Cancellation Configuration for details):
  • Display the following advisory text when the Trip is booked without requested hotel(s) or car(s) message: HTML / Plain Text
• Page Messages (see Page Messages for details):
  • Trip Search page: HTML / Plain Text
  • Flight Search Results page: HTML / Plain Text
  • Train Search Results page: HTML / Plain Text
  • Hotel Search Results page: HTML / Plain Text
  • Car Rental Search Results page: HTML / Plain Text
  • Change Trip Assistant page: HTML / Plain Text
  • Cancel Trip Assistant page: HTML / Plain Text
• Web Fare Source Messages (see WebFare Source Messages for details):
  • Provide a message that will be displayed to the user when they select a web fare option at the Air Search Results page: HTML / Plain Text
  • Provide a message that will be displayed to the user at the Terms and Conditions page: HTML / Plain Text
  • Provide a message that will be displayed to the user at the Trip Confirmation page and the Email Notification: HTML / Plain Text
  • Provide a message that will be displayed to the user at the Trip Details page: HTML / Plain Text

Compliance Code Management

To learn how to change this setting, see Managing Compliance Codes and Messages.

Compliance Codes for Policy Handling: Display Reason Text: Plain Text only

Custom Field Configuration

To learn how to change these settings, see Creating and Managing Custom Fields.

• Custom Field Collection:
  • Custom Field Collection Label: Plain Text only
  • Description (as displayed to the user): Plain Text only
• Custom Field:
  • Custom Field Label: Plain Text only
  • Custom Field Tool Tip: Plain Text only

Site Payment Card

To learn how to change this setting, see Enabling Site Payment Cards.

Payment Card Definition: Card Name

Corporate Payment Card

To learn how to change this setting, see Enabling Corporate Payment Cards.

Payment Card Definition: Card Name

Private Rates

To learn how to change this setting, see Configuring Private Rates, and then see Train Private Rates.

Train Discount Code: Enter Message to display to users describing discount to be applied at time of purchase. This will be displayed on review pages. Plain Text only

Reference Points

To learn about uploading reference points, see Creating Reference Points.

Upload file: Include language entries.

Restricted Countries

To learn how to change this setting, see Configuring Restricted Countries.

• Message to Traveler – Travel Alert: Plain Text only
• Message to Traveler – Restricted: Plain Text only

Special Character Replacement

Since alpha characters with umlauts, accents etc., are not accepted in the GDS, Deem will automatically replace them in the PNR and Profile.  

See for character replacement list: Special Character Replacement List