Deem Car Service - Sabre Red App FAQs
Overview
What is Deem Car Service Red App?
The Deem Car Service Red App is a web-based ground transportation reservation app in the Sabre Red® App Centre for the Sabre Travel Network®. The Red App is an evolution of the Sabre Red Workspace classic-view, scripts-based booking for ground reservations with an intuitive user interface designed to increase travel counselor speed and support client policies.
Sabre-enabled corporate and retail travel counselors can use the application to search and book black cars, limousines, taxis, shuttles, and other ground transportation reservations. When booking travel for your customer, you add a ground segment to the passenger name record (PNR) you are already managing for air and hotel.
What are the benefits of using Deem Car Service Red App?
The Deem Car Service Red App enables you to focus on your core business: providing outstanding customer service. The Red App is free to travel counselors to make bookings, and provides the following ground transportation booking features:
- Faster booking: The Red App automatically reads flight and hotel info from the passenger name record (PNR), and automatically calculates pickup times based on flight itinerary. Reservations are made in real time. The Red App also provides instant address validation and type-ahead capability.
- Rate shopping: Vendor prices appear on the first screen following the initial search, enabling you to choose the most cost-effective provider for any given area.
- Informative trip calculations: The Deem Car Service Red App provides drive-time and distance calculations for a trip, based on time of day and traffic patterns.
- Applies corporate preferences and policies: The Red App stores corporate client vendor preferences and payment preferences for quick and visible reference, with real-time policy updates — no scripts required.
- Quickly enables repeat trips: The Red App stores and can quickly reference the most recent pick-up and drop-off locations by traveler.
- Train new agents quickly: Management can train new agents faster using the Red App's intuitive interface rather than deploying PNR scripts.
- Faster booking: The Red App automatically reads flight and hotel info from the passenger name record (PNR), and automatically calculates pickup times based on flight itinerary. Reservations are made in real time. The Red App also provides instant address validation and type-ahead capability.
How does the Deem Car Service Red App differ from Sabre scripts?
The most important difference with the Deem Car Service Red App is improved agent workflow that minimizes data entry and customer interaction. Once the configuration is optimized to retrieve PNR data, the Red App reduces keystrokes and phone calls compared to legacy Sabre scripts.
Practically every piece of information required to book transportation using scripts can be preconfigured into the Red App piecemeal (as the information comes in) or from a separately-maintained profile. The Red App is designed to read formatted data from the PNR based on your requirements, and populate the data seamlessly into the booking tool — including the current itinerary, passenger contact information, accounting/UDID fields, FOP, and so on.
How does the Deem Car Service Red App work?
When booking travel for your customer, you start the application with an active passenger name record (PNR) you are already using for managing air and hotel. The application automatically transmits all necessary reservation data to the ground transportation provider. Confirmations are returned directly into the application, which then writes-back the ground segment into the PNR.
You must have an active PNR open in your Sabre Red Workspace before launching the Deem Car Service Red App, because the application draws information about the passenger you are booking from the PNR.
How do I activate the App for my agency?
After your request in the app store is complete and approved by Deem Car Service, you will see the Review Terms notice in the Deem Car Service Red App Centre indicating your purchase is pending approval. See Administering Deem Car Service - Sabre Red App for instructions.
How do I designate users and desktops to download the App?
As an Agency Admin, you can select Agency Admin Tools from the Admin tab at the top of your Deem Red App workspace. You can then manage your agency's desktop settings for groups and users. See Administering Deem Car Service - Sabre Red App for instructions.
Where do I find Deem Car Service Red App?
If your agency's administrator has already granted you access and deployed Deem Car Service Red App to your desktop, you can find the Deem Car Service Red App under Tools > Car & Ground on your Sabre Red Workspace. See Launching Deem Car Service - Sabre Red App for instructions.
How do I launch the Deem Car Service Red App?
If your agency's administrator has already granted you access and deployed the Deem Car Service Red App to your desktop, you can hover your pointer over the Car & Ground choice in the Tools menu, and choose Deem Ground App. See Launching Deem Car Service - Sabre Red App for instructions.
Which providers appear in the Deem Car Service Red App?
The list of available providers and vehicles is based on the preferred merchants and rates available to the corporation for which you are booking the transportation. If no corporate car providers or vehicles are available, Sabre's preferred car operators appear in the list.
Booking Transportation
How do I begin a car service booking?
Make sure you have an active PNR in your Sabre Red Workspace before launching Deem Car Service Red App. Click the Book tab to show the booking screen, and enter the service type (such as Sedan). See Booking Deem Car Service - Sabre Red App for instructions.
How do I enter pickup and drop-off information?
If information about the traveler's origination airport, destination airport and hotel is available in the PNR, the information appears in the available options to base your pickup and drop-off locations. See Booking Deem Car Service - Sabre Red App for instructions.
How do I select a provider and see rates?
After entering the trip information and clicking Continue, a list of providers appears. See Booking Deem Car Service - Sabre Red App for instructions.
How do I finish the booking?
After selecting a provider, a screen appears with accounting and billing information. If you have Cost Center and Department Codes, you can enter them here, along with an Employee ID.
See Booking Deem Car Service - Sabre Red App for instructions.
Working with PNRs and Itineraries
How does a booking appear in the PNR?
After receiving confirmation of the car provider's acceptance, you see the revised PNR on the Sabre desktop. See Working with Deem Car Service PNRs / Itineraries on Sabre Red App for instructions.
How do I view trip history?
Click the My Rides tab to see a trip history of all current, future, and past ride reservations. See Working with Deem Car Service PNRs / Itineraries on Sabre Red App for instructions.
What if the Agent books limo, but segment does not write to the PNR (usually agent error where they ignore the PNR instead of ending it?)
Open itinerary tab and the segment should be listed with “Insert Segment” highlighted to write the segment to the PNR.
How do I find a booking that is pending and later confirmed?
Open itinerary tab and the segment should be listed with “Update Segment” to update the segment status.
How do I find when an Agent cancels limo without using the App – no OSI cancel message is in the PNR?
Open itinerary tab and the segment should be listed with “Insert OSI” to write the OSI message to the PNR.
Canceling or Changing a Reservation in the Red App
How do I cancel a reservation?
Click the My Rides tab, and click the Cancel Ride link in the right column of a previously booked reservation. See Canceling / Changing a Reservation on Sabre Red App for instructions.
How do I change a reservation?
Click the My Rides tab, and click the Make Changes link in the right column of a currently booked reservation. See Canceling / Changing a Reservation on Sabre Red App for instructions.
How do I insert changes into a PNR or manually cancel a PNR?
If for any reason the OSI segment for a booking does not appear in the PNR (such as simultaneous changes made to the PNR), you can insert the segment manually by clicking Insert Segment next to the accepted reservation under the My Rides tab. See Canceling / Changing a Reservation on Sabre Red App for instructions.