Note: The frequently asked questions (FAQs) in this section are for providers who use an Internet browser to receive ("farm in") ride reservations using Affiliate Connect. For the complete set of FAQs, see Deem Affiliate Connect Frequently Asked Questions (FAQs).

Introduction

What is Deem Affiliate Connect?

Deem Affiliate Connect is a reservation exchange network for ground transportation service providers. It enables providers to send ("farm out") and receive ("farm in") ride reservations to and from other providers affiliated with the network. Providers share the revenue from a ride.

For providers using integrated back-office systems, transferred reservations appear automatically in the provider's back-office system. If you are a provider using one of the integrated back-office systems, consult the documentation for your back-office system. For information on how to use Deem Car Fleet Management, see Using Affiliate Connect with Deem Car Fleet Management. 

Providers without a back-office system or using other systems can use an Internet browser to receive reservations and send status updates and final pricing, as described in this topic.

What are the benefits of using Affiliate Connect?

Affiliate Connect improves a provider's bottom line by:

• Extending your reach: As a provider, you can extend your reach to areas you don't cover by farming out ride reservations to affiliate providers in those areas, and share the revenue with those providers.
• Expanding your business: As a provider you can expand your business by accepting ride reservations from clients of providers in other areas.
• Saving time and eliminating errors: By automating the transfer of ride reservations, Affiliate Connect helps eliminate data entry errors and enables faster responses.

How does Affiliate Connect work?

Affiliate Connect enables ground providers to farm-out ride reservations to affiliate providers and share the revenue from these transactions. The following steps illustrate the "life" of a sample ride reservation "farmed out" by a ground provider to an affiliate provider (using arbitrary rates for illustrative purposes):

1. The ground provider sends a ride reservation to an affiliate provider for a negotiated rate of $60.
2. The affiliate provider accepts the ride reservation for $60.
3. The ride is completed and closed out. The affiliate provider charges the ground provider $60 (plus any additional charges, such as parking, airport fees, and tolls).
4. The ground provider bills the client $100 (plus the additional charges).
5. Deem collects $1 from the ground provider and $1 from the affiliate provider.

How does a provider sign up for Affiliate Connect?

Go to https://www.deem.com/programs/car-service-sign-up and follow the instructions to sign up and supply a credit card. You will receive an email with detailed instructions about logging into Affiliate Connect with your Internet browser.

How does a provider enter its company information in Affiliate Connect?

You can use an Internet browser to access the Affiliate Connect site and enter or edit the company information as described in Editing the Provider Company Information.

What are the requirements for using an Internet Browser for accessing Affiliate Connect?

We support the newest versions of Internet Explorer on Windows, Chrome and FireFox on Windows or Mac OS X, and Safari on Mac OS X. See Browser Settings for Affiliate Connect for details.

Fees and Charges

Is there a setup fee for providers?

Yes. Deem charges a one-time setup fee. This fee is billed to the credit card submitted during the registration process.

Is there a fee per ride reservation?

Yes, but only for a completed ride. Deem charges $1 per ride to the provider that sends a reservation, and $1 to the affiliate provider that receives the reservation and completes the ride.

How are providers charged the reservation fee?

A provider supplies a credit card when signing up for Affiliate Connect, and Deem charges the credit card each month for all transferred rides associated with that provider. 

Handling Reservations

How does a provider farm out a ride reservation to an affiliate provider?

You choose an affiliate provider in a specific service area for the ride reservation. You can use an Internet browser to access the Affiliate Connect and find affiliate providers as described in Viewing Reservation Activity and Affiliate Providers.

How does an affiliate provider accept or decline a reservation from another provider?

You can use an Internet browser to access the Affiliate Connect site, view incoming ride reservations in a queue, click on each reservation to see details, and click either Accept or Decline to accept or decline the reservation. See Accepting or Declining Farmed-In Reservations.

How does an affiliate provider handle a change to a reservation from another provider?

You can use your Internet browser to view the Pending Reservation Queue. If the sending provider changes a reservation, the changed reservation appears in this list as a pending reservation. Click the link in the "Res No" column to view details about the reservation. If the reservation is a change request, the modified information in the reservation appears highlighted in yellow. See Accepting or Declining Farmed-In Reservations for instructions.

What if the affiliate provider is sold out for the requested day and time?

If the affiliate provider has already accepted the reservation, the affiliate provider must fulfill the request for a ride. If the affiliate provider has not yet accepted the reservation, the affiliate provider can decline the reservation.

Searching and Viewing Reservations

How does an affiliate provider search for and view a reservation from another provider?

You can use an Internet browser to view lists of reservations and reservation and provider details, and search for specific reservations to view its transactions. See Viewing Reservation Activity and Affiliate Providers for instructions.

How does an affiliate provider view all current reservations?

You can use an Internet browser to view all current reservations. See Viewing Reservation Activity and Affiliate Providers for instructions.

How does an affiliate provider view all declined and cancelled reservations?

You can use an Internet browser to view all declined and cancelled reservations. See Viewing Reservation Activity and Affiliate Providers  for instructions.

Updating Status and Closing Reservations

How does a provider update the status of a reservation from another provider?

You can use an Internet browser to update the status. See Updating the Status of Current Reservations for instructions.

Can an affiliate provider add charges to a reservation from another provider?

Yes. While closing the reservation, the affiliate provider can add charges that were incurred, such as wait charges, parking, tools, and airport fees. See Closing a Reservation.

How does an affiliate provider close a reservation when the ride is completed?

You can use an Internet browser to close the reservation. See Closing a Reservation.for instructions.