Introduction

What is Deem Affiliate Connect?

Deem Affiliate Connect is a reservation exchange network for ground transportation service providers. It enables providers to send ("farm out") and receive ("farm in") ride reservations to and from other providers affiliated with the network. Providers share the revenue from a ride.

Affiliate Connect uses Deem's network to automate the transfer of reservations between providers. For providers using integrated back-office systems, transferred reservations appear automatically in the provider's back-office system. Providers without a back-office system or using other systems can use an Internet browser to receive reservations and send status updates as well as final pricing.

What are the benefits of using Affiliate Connect?

Affiliate Connect improves a provider's bottom line by:

• Extending your reach: As a provider, you can extend your reach to areas you don't cover by farming out ride reservations to affiliate providers in those areas, and share the revenue with those providers.
• Expanding your business: As a provider you can expand your business by accepting ride reservations from clients of providers in other areas.
• Saving time and eliminating errors: By automating the transfer of ride reservations, Affiliate Connect helps eliminate data entry errors and enables faster responses.

How does Affiliate Connect work?

Affiliate Connect enables ground providers to farm-out ride reservations to affiliate providers and share the revenue from these transactions. The following steps illustrate the "life" of a sample ride reservation "farmed out" by a ground provider to an affiliate provider (using arbitrary rates for illustrative purposes):

1. The ground provider sends a ride reservation to an affiliate provider for a negotiated rate of $60.
2. The affiliate provider accepts the ride reservation for $60.
3. The ride is completed and closed out. The affiliate provider charges the ground provider $60 (plus any additional charges, such as parking, airport fees, and tolls).
4. The ground provider bills the client $100 (plus the additional charges).
5. Deem collects $1 from the ground provider and $1 from the affiliate provider.

Which provider back-office systems are integrated with Affiliate Connect?

Affiliate Connect connects directly to the following back-office systems to send and receive rides (bi-directional):

• Deem Car Fleet Management (formerly Voyageur Reserve)
• Trip Tracker
• Livery Coach
• FASTTRAK
• Flyte Tyme Network

In addition, Affiliate Connect connects directly to the following back-office systems to receive ride reservations (receive-only; these systems can't send ride reservations at this time):

• Limo Anywhere
• Paragon
• Aleph
• Hudson Group

Connections for other back-office systems are in the planning stages.

Providers that do not use these back-office systems can still participate in Affiliate Connect by using an Internet browser. Browser users can receive ride reservations, update the ride status, and update the pricing information after the ride is complete.

How does a provider sign up for Affiliate Connect?

Go to https://www.deem.com/programs/car-service-sign-up and follow the instructions to sign up and supply a credit card. You will receive an email with detailed instructions about logging into Affiliate Connect with your Internet browser.

What are the requirements for using an Internet Browser for accessing Affiliate Connect?

We support the newest versions of Internet Explorer on Windows, Chrome and FireFox on Windows or Mac OS X, and Safari on Mac OS X. See Browser Settings for Affiliate Connect for details.

How does a provider enter its company information in Affiliate Connect?

If you are a provider using one of the integrated back-office systems, you can enter and edit your company and billing information, service availability (such as vehicle types and areas serviced), policies, and contact information in your back-office system. Consult the documentation for your back-office system. For information on how to use Deem Car Fleet Management, see Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in Deem Affiliate Connect Browser Guide.  You can then enter or edit the company information as described in Editing the Provider Company Information.

Fees and Charges

Is there a setup fee for providers?

Yes. Deem charges a one-time setup fee. This fee is billed to the credit card submitted during the registration process.

Is there a fee per ride reservation?

Yes, but only for a completed ride. Deem charges $1 per ride to the provider that sends a reservation, and $1 to the affiliate provider that receives the reservation and completes the ride.

How are providers charged the reservation fee?

A provider supplies a credit card when signing up for Affiliate Connect, and Deem charges the credit card each month for all transferred rides associated with that provider. 

Handling Reservations

How does a provider farm out a ride reservation to an affiliate provider?

You choose an affiliate provider in a specific service area for the ride reservation. If you use one of the integrated back-office systems (as described in the "Introduction" section), you can select a reservation and assign it to an affiliate. Consult the documentation for your back-office system. For information on how to use Deem Car Fleet Management, see Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system that can automatically send out reservations to affiliates, you can use an Internet browser to access the Affiliate Connect as described in Deem Affiliate Connect Browser Guide. You can find affiliate providers as described in Viewing Reservation Activity and Affiliate Providers.

How does an affiliate provider accept or decline a reservation from another provider?

If you use one of the integrated back-office systems, incoming reservations appear in your back-office system. Consult the documentation for your back-office system. 

Using Deem Car Fleet Management you can show all ride reservations received through Affiliate Connect in the Grid view, choose a ride reservation, and either accept or decline it. For instructions, see Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.  You can view incoming ride reservations in a queue, click on each reservation to see details, and click either Accept or Decline to accept or decline the reservation. See Accepting or Declining Farmed-In Reservations.

How does an affiliate provider handle a change to a reservation from another provider?

If you use one of the integrated back-office systems, reservation changes from the sending provider appear in your back-office system. Consult the documentation for your back-office system. For information on how to use Deem Car Fleet Management, see Using Affiliate Connect with Deem Car Fleet Management.

If you are not using an integrated back-office system, you can use your Internet browser as described in the Deem Affiliate Connect Browser Guide to view the Pending Reservation Queue. If the sending provider changes a reservation, the changed reservation appears in this list as a pending reservation. Click the link in the "Res No" column to view details about the reservation. If the reservation is a change request, the modified information in the reservation appears highlighted in yellow. See Accepting or Declining Farmed-In Reservations for instructions.

What if the affiliate provider is sold out for the requested day and time?

If the affiliate provider has already accepted the reservation, the affiliate provider must fulfill the request for a ride. If the affiliate provider has not yet accepted the reservation, the affiliate provider can decline the reservation.

Searching and Viewing Reservations

How does an affiliate provider search for and view a reservation from another provider?

If you are an affiliate provider using one of the integrated back-office systems, you can use your back-office system to search for a farmed-in reservation. Consult the documentation for your back-office system. For information on how to use Deem Car Fleet Management, see Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.  You can view lists of reservations and reservation and provider details, and search for specific reservations to view its transactions. See Viewing Reservation Activity and Affiliate Providers for instructions.

How does an affiliate provider view all current reservations?

If you are an affiliate provider using one of the integrated back-office systems, incoming reservations appear in your back-office system. Consult the documentation for your back-office system. 

For information on how to use Deem Car Fleet Management to view current reservations, see Using the Dispatch Module or Using the Reservations Module.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.  See Viewing Reservation Activity and Affiliate Providers for instructions.

How does an affiliate provider view all declined and cancelled reservations?

If you are an affiliate provider using one of the integrated back-office systems, declined and cancelled reservations appear in your back-office system. Consult the documentation for your back-office system.

For information on how to use Deem Car Fleet Management to view declined and cancelled reservations, see Using the Dispatch Module or Using the Reservations Module.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.   See Viewing Reservation Activity and Affiliate Providers for instructions.

Updating Status and Closing Reservations

How does a provider update the status of a reservation from another provider?

If you are an affiliate provider using one of the integrated back-office systems, farmed-in reservations appear in your back-office system, and you can update the status of a reservation so that the sending provider can see the updated status. Consult the documentation for your back-office system.

If you use Deem Car Fleet Management, when you update the status of a reservation in your system, the status is automatically communicated back to the sending provider in real time. See Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.  See Updating the Status of Current Reservations for instructions.

Can an affiliate provider add charges to a reservation from another provider?

Yes. While closing the reservation, the affiliate provider can add charges that were incurred, such as wait charges, parking, tools, and airport fees.

How does an affiliate provider close a reservation when the ride is completed?

If you are an affiliate provider using one of the integrated back-office systems, reservations appear in your back-office system, and you can close a reservation that has completed, and also add charges incurred during the ride. Consult the documentation for your back-office system.

If you use Deem Car Fleet Management, you can close reservations with all final charges, and the close-out pricing details are automatically communicated back to the sending provider in real time. See Using Affiliate Connect with Deem Car Fleet Management.

If you don't use an integrated back-office system, you can use an Internet browser to access the Affiliate Connect site as described in the Deem Affiliate Connect Browser Guide.  See Closing a Reservation for instructions.