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This guide details the Deem settings that must be copied over when you change from one GDS to another. You can download the checklist above to keep track of the settings as you update them (click on the document, then click the cloud symbol in the top-right to download, save, or print).

Benefits and Need to Know

You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS, which gives you the ability to configure more than one GDS or PCC.

Deem supports the following GDSs:

  • Apollo

  • Amadeus

  • Galileo/Travelport+

  • Sabre

  • Worldspan

You can refer to the following list of external GDS guides as needed: Global Distribution Systems (GDS) Quick Reference Guide.

Best Practice

If this is the first time converting from one GDS to another or adding a second GDS to a site, we recommend the following:

  • Start by cloning your site. Complete the conversion in the cloned site and test extensively.

  • Once you are satisfied with the results on your cloned site, then start configuring sites that need to be converted. You can copy and paste the information from your cloned and tested site to your active sites.

The Partner Dashboard does not support copying the settings for Agency Settings, Queues, or Custom PNR from your existing site, as you can with Travel Policy or Display Configuration. You must manually copy and paste each line of data for each area. You can then change the output to the new GDS format.

Important: After you convert your Deem site settings to the new GDS, users will no longer have access to bookings from the previous GDS.

You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.

Configure Deem Settings

Important: For any of the following steps in which you copy settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:

  • In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the Mac OS.

  • In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the Mac OS.

The following instructions outline the broad steps necessary to switch to a new GDS. Follow the links for detailed instructions.

  1. Create a test group: Configure a test group, as you must test the new GDS configuration before enabling it for all users. See Create User Groups.

  2. Custom PNR: Create a new custom PNR mapping for the new GDS and/or PCC. Create the Custom PNR now, as you will need to assign it to Agency Settings later.

  3. Web Services: For the Amadeus, Galileo/Travelport+, or Sabre GDSs, you must configure new Web Services.

  4. GDS Emulation: Complete the Complete the GDS Emulation Process.

  5. Queues/Delivery Options: Configure Queue and Delivery Options for the new GDS or PCC. You will also need to assign these to Agency Settings.

  6. Agency Settings: At a minimum, configure all of the following in Agency Settings:

    • New GDS/PCC.

    • Assign new GDS/PCC PNR mapping.

    • Travelfusion and other Ancillary Sources.

    • PNR Acquisition queues.

    • Assign new GDS/PCC Queue set.

    • Assign new PNR fail queue for voids and refunds.

    • Negotiated rates for Air.

    • Assign new queues for Pre-Trip Approval (PTA), if client is set up with PTA.

  7. Private Rates: Configure all of the following Private Rates areas:

    1. Air Private Rates: Update first in Agency Settings and ensure the private rates are loaded into your GDS. If different from the Agency Settings, also update in Air Private Rates.

    2. Car Private Rates: Generally these do not change from one PCC to another.

    3. Hotel Private Rates: Ensure these are updated in your Partner Dashboard and are loaded into your GDS.

  8. Preferred Hotels: Ensure the preferred properties are updated to the new HOD and Chain codes in new GDS. Although you aren’t required to upload a new list, as Deem will convert it to the other GDS, but it is best practice to verify the preferred properties are accurate and uploaded.

  9. Service Rules: Update Service Rules as needed.

  10. ETSI/Web Services: Update ETSI Profile Synch to support user profiles in the new GDS. If you need help with setting up Web Services, open a Deem Support Case.

Test Group Configuration

Process and Helpful Hint

Step

Create Test Group to test configuration before launching to all travelers within site.

  • Click link to see full process on how to create Groups.

  • Create Test group by using the Add test user to new test Group.

Web Services for Hotel and GDS Content

Process and Helpful Hint

Amadeus

Configure Amadeus Web Services

  • On the Partner Dashboard/Console. select Configuration tab.

  • Under Service/Transaction Fees select Manage Supplier Web Service Credentials List.

  • Select Add A New Supplier Web Service Credentials.

  • Select Supplier from menu.

Complete Form: All Fields are required.

  • Name: Enter Web Service Name

  • Supplier: Amadeus Web Services

  • Web Services Access Point: Provided by Amadeus

  • User Name: Provided by Amadeus

  • Password: Provided by Amadeus

  • Select Save

  • Select Back to Overview.

  • Now you will need to configure the set, please click link to move down to Web Services Set.

Galileo Travelport+

Configure Galileo/Travelport+ Web Services

  • On the Partner Dashboard/Console. select Configuration tab.

  • Under Service/Transaction Fees select Manage Supplier Web Service Credentials List.

  • Select Add A New Supplier Web Service Credentials

  • Select Supplier from menu

Complete Form: All Fields are required

  • Name: Enter Web Service Name.

  • Supplier: Travelport JSON Web Services.

  • Access Group: Provided by Travelport.

  • Select Save.

  • Select Back to Overview.

  • Now you will need to configure the set, please click link to move down to Web Services Set.

Sabre

Configure Amadeus Web Services

  • On the Partner Dashboard/Console. select Configuration tab.

  • Under Service/Transaction Fees select Manage Supplier Web Service Credentials List.

  • Select Add A New Supplier Web Service Credentials

  • Select Supplier from menu

Complete Form: All Fields are required

  • Name: Provide Name of Web Services.

  • Supplier: Sabre Web Services.

  • Pseudo City Code: Enter Main Pseudo City Code (PCC).

Note: If you have more then one PCC  you will need to connect each of them to this main iPCC.

  • User Name: (EPR): Enter Sabre provided EPR.

  • Password: Enter Sabre provided password.

  • Once Form is complete select Save.

  • Pseudo City Code: Enter Main Pseudo City Code (PCC).

Note: If you have more then one PCC  you will need to connect/bridge each of them to this main PCC.

  • User Name: (EPR): Enter Sabre provided EPR.

  • Password: Enter Sabre provided password.

  • Once Form is complete select Save.

  • Select Back to Overview.

  • Now you will need to configure the set, please click link to move down to Web Services Set.

Web Service to Set

  • Select Manage Supplier Web Service Credentials Set.

  • If Web Service set already exists, select the set name.

  • If Web Services set does not already exist, Select Add A New Supplier Web Service Credentials Set.

  • Enter Supplier Web Service Credentials Set Name if this is a new set.

  • Select Add Supplier Web Services Credentials.

  • Select Radio button to the left of Web Service to be added to the set and select OK.

  • Select Save.

  • Select Back to Overview.

Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group(s)s. You can take the following steps to ensure set has been applied to the appreciate domain group(s) as well.

  • Select Apply Supplier Web Service Credentials to Domain Groups.

  • Select Web Service.

  • Select All Domains from Domain Groups Not Applied, and than select Add.

 

  • All Domains will move to Assigned Domain Groups.

  • Select Save.

  • Commit Changes.

Custom PNR Configuration

Task

Process and Helpful Hint

Steps

  • Deem does not have the option to clone the existing Custom PNR. Therefore, you will need to manually copy and paste the information from your existing Custom PNR to the new one. In this process you will need to change the output (format line is written to the GDS) as well as the GDS source.

Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.

  • On the Services tab, select Travel Agency.

  • Select Custom PNR.

  • Select Add a New PNR Configuration.

  • Name new PNR Mapping.

  • Select Add PNR Line.

  • Line No.

    • Use same line number from your original mapping.

  • PNR Field Type.

    • Select the same field type as in your original mapping.

  • Custom PNR Requirement.

    • Copy and paste script from your original mapping.

    • Change the output to the new GDS formatting.

Example:

  • In Apollo you may move the company profile with.

    • MVT\/Company Profile

  • In Sabre you enter as

    • N*-PCC-Company Profile Name#nm

  • In Apollo you may enter the TAW line as.

    • T:TAU\/

  • In Sabre you may enter the TAW line as.

    • 7TAW

  • In Galileo you may enter the TAW line as.

    • T.TAU

  • Custom PNR Requirement type, select Script or Text.

  • GDS, select radio button for appropriate GDS.

  • Once you have configured your mapping, move to the bottom of the mapping, and select PNR Mask requirements.

Note: Select the same options you have selected on your original mapping.

  • Select Save.

  • You will add the new PNR mapping to Agency Settings.

Queue Configuration

Task

Process and Helpful Hint

Steps 1

  • Configure queues for new GDS.

Note: Deem provides the option to copy each queue option, which allows you to make very few updates.

  • On the Services tab, select Travel Agency.

  • Select Queue/Delivery Options.

  • Select Queue/Delivery Options.

  • Select Copy to the far right of queue option.

  • Change the name of the queue option Record Name.

Hint: Add the new GDS to the front of the name, as it allows you to easily spot the queue option from the list of options, assisting you when adding to the queue set.

  • Move to the bottom of the queue option and enter the new Pseudo City Code and Queue.

  • Select Save.

  • Continue this process until you have set up each queue option.

Step 2

Add Queues to Set, which gives you the ability to assign the appropriate queues to the appropriate Agency Settings.

  • Select Back to Queue/Delivery Options

  • Select Queue/Delivery Options Sets.

  • Select Add A New Queue/Delivery Options Set.

  • Enter Set Name.

  • Select Add Option.

  • Select radio button next to queue you would like to add to set.

  • Select Ok & Add Another to continue to add all queues to the set.

  • Once complete select Done.

  • You will add the new queue set to  Agency Settings.

Agency Settings Configuration

Task

Process and Helpful Hint

Step

  • Deem does not have the option to clone the existing Agency Settings. Therefore, you will need to manually copy and paste the information from your existing Agency Settings to the new one, being mindful to change GDS specific details to new GDS/PCC.

Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.

  • On the Services tab, select Travel Agency.

  • Select Agency Settings.

  • Select Add A New Agency Setting.

  • Fill in Agency Settings form.

Examples:

  • Host Information, enter appropriate GDS information related to new GDS.

  • Add Ancillary Sources, copy configured in the original Agency Settings.

  • Agency information, copy configured in the original Agency Settings.

  • PNR Configuration

    • Booking Configuration, Select new PNR mapping from list.

    • PNR Synchronization Settings, configure new PCC and queues.

  • Passive Segment Processing, not typically configured, but if you do need this configured and do not know how, please open a Deem Support Case.

  • Air Pricing, configure as needed for GDS.

  • Negotiated Rates, configure new air negotiated rates if your client has them, if not leave field blank.

  • Train Support, copy configured in the original Agency Settings.

  • Queue/Delivery Options, select appropriate Queue set from list.

  • Urgent Queue for Actioning Voids/Refunds

    • Enter PCC and queue where you would like reservations to drop, if PNRs failed change/cancel and successful void or refunds.

  • Pre-Trip Approval (PTA) Setting, update only if site has PTA set up, enter queues and PCC for new GDS.

  • Select Save.

Private Rates Configuration

Process and Helpful Hint

Private Rates

If Private rates are different from that of what is set up under Agency Settings you will need to configure Air Private rates. 

Note: You will also need to make sure the private rates are loaded in the GDS.

Preferred Hotel Configuration

Task

Process and Helpful Hint

Step

This is a great time to update preferred hotels.

  • Ensure private rates are loaded in the GDS.

  • Update Preferred Hotel upload file.

    • Extract current preferred hotels.

    • Validate preferred hotels are current client preferred hotels.

    • Change the HOD to match the new GDS.

    • Upload new Preferred Hotel.

Note: Keep original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing

Service Rules Configuration

Step

  • Apply appropriate Service Rules to Test Group.

  • Click link for further information around Service Rules

.

Profile Mapping (Web Services) Configuration

Web Services

You will need to update your Web Services to accommodate the new GDS formats, and profile mapping configuration to support the new GDS/PCC.

Profile Mapping

Set up profile mapping for new GDS, whether it be your own TMC profile product, or another third party product.

Test Configuration

Important Notice

As with any new configurations or changes you will need to Test!

  • Ensure that everything is working as anticipated.

  • Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC. 

  • Re-Test to make sure that each group is functioning properly,

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