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To download above documents:
Click on desired document to open it. Then, click on the cloud symbol in the top right corner of your screen to download, save, or print.
Converting From One GDS to Another
This guide is to walk you through how to convert from one GDS to another. Please keep in mind that you can also use this guide to configure more than one GDS or PCC within a site.
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Benefits and Need to Know
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Benefits and Need to Know
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Benefits
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Limited down time for clients.
You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS.
Ability to configure more than one GDS or PCC.
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Need to Know
Supported GDS:
Apollo
Amadeus
Galileo
Sabre
Worldspan
Travelport+
For further information please click link: Emulation Steps for each GDS.
GDS Guides, please note these are not Deem created guides.
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This guide details the Deem settings that must be set up or copied over when you change from one GDS to another or add a second GDS to a site.
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You can download the checklist above to keep track of the settings as you update them (click on the document, then click the cloud symbol in the top-right to download, save, or print).
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Benefits and Need to Know
You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS.
Important: After you convert your Deem site settings to the new GDS, users will no longer have access to bookings from the previous GDS.
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If this is the first time converting from one GDS to another or adding a second GDS to a site
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, we recommend the following:
Start by cloning your site. Complete the conversion in the cloned site and test extensively.
Once you are satisfied with the results
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on your cloned site, then start configuring sites that need to be converted. You can copy and paste the information from your
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cloned and tested site to
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your active sites
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There are no options currently within the Partner Dashboard to simply copy the Agency Settings, Queues or Custom PNR from your existing site, as you can with Travel Policy or Display Configuration. You will need to manually copy and paste each line of data for each area. You can then change the output to the new GDS format.
Hint: You will need to use two different browser types (Such as: Google Chrome and Firefox) to copy from one site to another or use Incognito within your browser.
Example:
Google Chrome:
Select the Vertical Dots in the upper right hand corner.
Select New Incognito Window.
Or you can use Keyboard shortcut:
MasOS: Press Ctrl + Shift + n.
Windows/Linux: Press ⌘ + Shift + n.
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Mozilla Firefox:
Select the Firefox Menu in the upper right hand corner.
Select New Private Window
Or you can use Keyboard shortcut:
MasOS: Press Shift + ⌘ + P.
Windows/Linux: Press Shift + CTRL + P.
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Areas to Configure
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Task
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Process and Helpful Hint
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Create Test Group
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Configure Test Group.
Click on link for further information around Groups.
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Custom PNR
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Configure new custom PNR mapping for new GDS and/or PCC.
Hint: Configuration the Custom PNR first, as you will need to assign it to the Agency Settings.
Click link for further information around Customer PNR Mapping.
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Queues
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Area to configure Queues for new GDS or PCC.
Hint: Configuration the Custom PNR first, as you will need to assign it to the Agency Settings.
Click on link for further information around Queue Delivery Options.
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Agency Settings
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What you will find in Agency Settings and will need to configure.
New GDS/PCC.
Assign new GDS/PCC PNR mapping.
Travelfusion and other Ancillary Sources.
PNR Acquisition queues.
Assign new GDS/PCC Queue set.
Assign new PNR fail queue for voids and refunds.
Negotiated rates for Air.
Assign new queues for Pre-Trip Approval (PTA), if client is set up with PTA.
Click on link for further information about Agency Settings.
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Update Private Rates
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If client has a private rate you will need to have them updated.
Air Private Rates.
Update in Agency Settings as well as loaded properly in GDS.
Private Rates (If different from Agency Settings).
Click link for further information around Air Private Rates.
Car Private Rates.
Typically, do not change from one PCC to another.
Click link for further information around Car Private Rates.
Hotel Private Rates.
Insure not only updated in the Partner Dashboard but also loaded in the new GDS.
Click link for further information around Hotel Private Rates.
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Preferred Hotels
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This is the best time to insure the preferred properties are up to date and change to the HOD and Chain codes in new GDS. It is not 100% necessary to upload a new list as Deem will convert to the other GDS, but it is best practice to verify the preferred properties are accurate and upload.
Click on link for further information about Preferred Hotel Upload.
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Service Rules
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Click link for further information around updating Service Rules.
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ETSI/WebServices
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Update programming to support user profiles in new GDS.
Click link for further information around ETSI Profile Synch.
If you need help with setting up Web Services, please open a Deem Support Case.
Test Group Configuration
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Benefits and Need to Know
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Steps
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Create Test Group to test configuration before launching to all travelers within site.
Click link to see process for creating Groups.
Add test user to new test Group.
Custom PNR Configuration
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Task
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Process and Helpful Hint
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Steps
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Deem does not have the option to clone the existing Custom PNR. Therefore, you will need to manually copy and paste the information from your existing Custom PNR to the new one. In this process you will need to change the output (format line is written to the GDS) as well as the GDS source.
Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.
On the Services tab, select Travel Agency.
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Select Custom PNR.
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Select Add a New PNR Configuration.
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Name new PNR Mapping.
Select Add PNR Line.
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Line No.
Use same line number from your original mapping.
PNR Field Type.
Select the same field type as in your original mapping.
Custom PNR Requirement.
Copy and paste script from your original mapping.
Change the output to the new GDS formatting.
Example:
In Apollo you may move the company profile with.
MVT\/Company Profile.
In Sabre you enter as
N*-PCC-Company Profile Name#nm.
In Apollo you may enter the TAW line as.
C:T:TAU\/.
In Sabre you may enter the TAW line as.
7TAW.
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Custom PNR Requirement type, select Script or Text.
GDS, select radio button for appropriate GDS.
Once you have configured your mapping, move to the bottom of the mapping, and select PNR Mask requirements.
Note: Select the same options you have selected on your original mapping.
Select Save.
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You will add the new PNR mapping to Agency Settings.
Queue Configuration
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Benefits and Need to Know
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Steps 1
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Configure queues for new GDS.
Note: Deem provides the option to copy each queue option, which allows you to make very few updates.
On the Services tab, select Travel Agency.
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Select Queue/Delivery Options.
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Select Queue/Delivery Options.
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Select Copy to the far right of queue option.
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Change the name of the queue option Record Name.
Hint: Add the new GDS to the front of the name, as it allows you to easily spot the queue option from the list of options, assisting you when adding to the queue set.
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Move to the bottom of the queue option and enter the new Pseudo City Code and Queue.
Select Save.
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Continue this process until you have set up each queue option.
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Step 2
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Add Queues to Set, which gives you the ability to assign the appropriate queues to the appropriate Agency Settings.
Select Back to Agency Configuration.
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Select Queue/Delivery Options Sets.
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Select Add A New Queue/Delivery Options Set.
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Enter Set Name.
Select Add Option.
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Select radio button next to queue you would like to add to set.
Select Ok & Add Another to continue to add all queues to the set.
Once complete select Done.
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You will add the new queue set to Agency Settings.
Agency Settings Configuration
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Benefits and Need to Know
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Step
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Deem does not have the option to clone the existing Agency Settings. Therefore, you will need to manually copy and paste the information from your existing Agency Settings to the new one, being mindful to change PCC specific details to new PCC.
Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.
On the Services tab, select Travel Agency.
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Select Agency Settings.
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Select Add A New Agency Setting.
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Fill in Agency Settings form.
Examples:
Host Information, enter appropriate GDS information related to new GDS.
Add Ancillary Sources, copy configured in the original Agency Settings.
Agency information, copy configured in the original Agency Settings.
PNR Configuration
Booking Configuration, Select new PNR mapping from list.
PNR Synchronization Settings, configure new PCC and queues.
Please click link for further information PNR Synchronization/Acquisition.
Passive Segment Processing, not typically configured, but if you do need this configured and do now know how, please open a Deem Support Case.
Air Pricing, configure as needed for GDS.
Negotiated Rates, configure new air negotiated rates if your client has them, if not leave field blank.
Train Support, copy configured in the original Agency Settings.
Queue/Delivery Options, select appropriate Queue set from list.
Urgent Queue for Actioning Voids/Refunds
Enter PCC and queue where you would like reservations to drop, if PNRs failed change/cancel and successful void or refunds.
Pre-Trip Approval (PTA) Setting, update only if site has PTA set up, enter queues and PCC for new GDS.
Select Save.
Private Rates Configuration
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Benefits and Need to Know
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Air
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If Private rates are different from that of what is set up under Agency Settings you will need to configure Air Private rates.
Note: You will also need to make sure the private rates are loaded in the GDS.
On the Services, select Private Rates.
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Select Air Rates.
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Select Add New Air Private Rates.
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Fill in private rate information, specific to the client’s rate rules.
Select Save.
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Select Back to Private Rates.
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Select Airline Rate Sets.
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Select Add A New Airline Set.
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Enter Private Rate Name.
Select Add Rates.
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Select radio button next to private rate you would like to add to the set.
Select OK, if this is the only rate you are adding or select OK & Add Another Rate, if there are others you would like to add to the set.
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Select Save.
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Hotel and Car Discount Codes
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Hotel Discount code configurations may change based on GDS. Car vendors typically do not change with GDS conversions.
On the Services, select Private Rates.
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Select Hotel Discount Codes.
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Select Add New Hotel Discount Code.
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Enter Discount Code Name and complete configurations based on new GDS and client requirements.
Once complete select Save.
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Select Back to Private Rates.
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Select Rental Car/Hotel Discount Code Sets.
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Select Add A New Rental Car Discount Code Set.
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Enter Rental Car/Hotel Rate Set Name and select Add Rates.
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Select radio button to the left of the new private rate hotel and select Ok & Add Another. Continue with this process until you have added each car vendor to the set.
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Select Save.
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Click link for further information with configuring Hotel Discount Codes.
Preferred Hotel Configuration
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Benefits and Need to Know
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Step
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This is a great time to update preferred hotels.
Ensure private rates are loaded in the GDS.
Update Preferred Hotel upload file.
Extract current preferred hotels.
Validate preferred hotels are current client preferred hotels.
Change the HOD to match the new GDS.
Upload new Preferred Hotel.
Note: Keep original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing
Service Rules Configuration
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Benefits and Need to Know
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Step
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Configure Service Rules for Test Group.
Click link to see process to update Service Rules.
Profile Mapping (Web Services) Configuration
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Benefits and Need to Know
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Step
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You will need to update your Web Services to accommodate the new GDS formats, and profile mapping configuration to support the new GDS/PCC.
Test Configuration
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Benefits and Need to Know
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Important Notice
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As with any new configurations or changes you will need to Test, Test,Test!!!
Ensure that everything is working as anticipated.
Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC.
Re-Test to make sure that each group is functioning properly,
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The Partner Dashboard does not support copying the settings for Agency Settings, Queues. For these areas you must re-enter the data or manually copy and paste each line of data. You can then change the output to the new GDS format.
You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.
Prerequisites
Important: To convert to another GDS or set up a new GDS, you must first open a Deem support case and carry out the steps for the new GDS described in GDS Emulation Process.
For any of the following steps in which you copy and paste settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:
In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the macOS.
In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the macOS.
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Mandatory Deem Site Configuration Settings
The following Deem settings are the minimum site configuration settings required for a GDS conversion. The instructions in the following sections cover the minimum steps necessary to switch to a new GDS. Follow the links for more details on that area.
Custom PNR
Deem now has the option to Export/Import a Custom PNR from one site to another as well as within the same site. For the new GDS, change the output (the format in which the line is written to the GDS) as well as the GDS source. Start by creating the new Custom PNR for the new GDS and/or PCC, as you must select it later in Agency Settings.
Follow steps to Export/Import Custom PNR.
Change script output format to new GDS formats.
When finished, click the Save button at the bottom of the page.
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Queue/Delivery Options
Next, configure Queue and Delivery Options for the new GDS or PCC. You will also need to select these later for Agency Settings.
First, set up your queue options:
From your Partner Dashboard, click the Services tab. Under the Travel heading, click Travel Agency.
Click Queue/Delivery Options.
On the next page, click Queue/Delivery Options.
To the right of the queue option to copy, select the Copy link.
Change the name of the copied queue option by entering a new name in the Record Name field. Tip: Add the new GDS at the front of the queue name to help identify this queue option in the list when adding to the queue set.
Scroll down the page to the Actions section. Enter the new Pseudo City Code and Queue.
Click the Save button at the bottom of the page.
Repeat the above steps until you have set up each queue option.
Next, add the new queues to a set, which allows you to assign a set of queues to Agency Settings:
On the Queue/Delivery Options page, click the Back to Queue/Delivery Options link at the top left.
Select Queue/Delivery Option Sets.
Select Add A New Queue/Delivery Options Set.
In the Set Name field at the top, enter a name for the set.
At the bottom of the page, click the Add Option button.
Add queues one at a time:
Click the radio button next to one queue to add to the set.
Click Ok & Add Another, then add one more queue.
After adding all queue options, click either the OK or Done button.
Click the Save button to save the set.
Agency Settings
Deem does not support cloning the existing Agency Settings, so you must either re-enter or manually copy and paste the information from your site’s existing Agency Settings tab to the new site. Be sure to update GDS-specific details to the new GDS/PCC.
Click the Services tab.
Under the Travel heading, select Travel Agency.
Select Agency Settings.
Select Add A New Agency Setting.
Complete the Agency Settings form. At a minimum, configure all of the following, copying settings from the original site as necessary; see Agency Settings for additional details:
In the Host Information section:
GDS: Select the new GDS for this site.
TA Group: Select a terminal address group from on the list populated after selecting a GDS.
Pseudo-City Code: Enter the PCC for this site.
Default Queue: Enter a default queue.
Sales Location: Enter the sales location.
In the PNR Configuration section:
Booking Configuration:Select the new PNR mapping from list.
PNR Synchronization Settings: Configure new PCC and queues; see PNR Synchronization/Acquisition.
Passive Segment Processing: Not typically configured. If you do need to configure and need instructions, open a Deem Support Case.
Air Pricing: Configure as needed for GDS.
Negotiated Rates: Configure new air negotiated rates if your client has them, if not leave this field blank.
Train Support:Copy as configured in the original Agency Settings.
Queue/Delivery Options:
Options Set: Select a queue set.
Urgent Queue for Actioning Voids/Refunds: Enter the PCC and queue for reservations in the case of PNRs that fail to change or cancel, and successful void or refunds.
Pre-Trip approval setting: Update only if the site has pre-trip approval set up; if so, enter the queues and PCC for the new GDS.
After completing all required fields, marked with *, click the Save button at the bottom of the page when finished.
ETSI Profile Synch
Set up profile mapping for the new GDS/PCC, whether it is your own TMC profile or a third party product. See Configure Profile Mapping in ETSI Profile Synch for details.
Web Services
For Amadeus, Galileo/Travelport+, or Sabre, you must update your Web Services for the new GDS formats, and then configure a web services set. You will need to open a Deem Support Case to have new Web Services set up.
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Amadeus
Take the following steps to configure Amadeus Web Services:
On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
On the Supplier Web Service Credentials page, complete all fields:
Name: Enter a name for these credentials.
Supplier: Select Amadeus Web Services
Web Services Access Point: Enter the information provided by Amadeus.
User Name: Enter the information provided by Amadeus.
Password: Enter the information provided by Amadeus.
Click the Save button.
Next, see below to configure the web services set.
Galileo/Travelport+
Take the following steps to configure Galileo/Travelport+ Web Services:
On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
On the Supplier Web Service Credentials page, complete all fields:
Name: Enter a name for the credentials.
Supplier: Select Travelport JSON Web Services
Access Group: Enter the access group name provided by Travelport.
Click the Save button.
Next, see below to configure the web services set.
Sabre
Take the following steps to configure Sabre Web Services:
On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials.
On the Supplier Web Service Credentials page, complete all fields:
Name: Enter a name for the credentials.
Supplier: Select Sabre Web Services
Pseudo City Code: Enter the main pseudo city code (PCC).
If you have more then one PCC you must to connect each of them to this main iPCC:
User Name: (EPR): Enter the Sabre-provided EPR.
Password: Enter the Sabre-provided password.
Pseudo City Code: Enter the main PCC.
Click the Save button.
Next, see below to configure the web services set.
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On the Partner Dashboard home page that lists all company sites. select the Configuration tab.
Under Service/Transaction Fees,select Manage Supplier Web Service Credentials Sets.
Take one of the following steps as needed:
To add a new set, click Add A New Supplier Web Service Credentials Set link. Name the new set
To edit an existing set, click the set name.
To start adding credentials, click the Add Supplier Web Services Credentials button.
On the Supplier Web Services Credentials Sets page, select the radio button next to the name of the web services credentials to add to this set and click the OK button.
Click the Save button.
Select Back to Overview at the top left.
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group/sUnder Service/Transaction Fees,select Apply Supplier Web Service Credentials to Domain Groups.
Select the name of the newly configured web services set.
In the Domain Groups Not Assigned box, select All Domains and click the Add button to move it to the Assigned Domain Groups box.
Click the Save button.
Commit all changes (click the # changes not applied link at the top-right and click Commit).
Optional Deem Site Configuration Settings
The following Deem settings can be configured at a later time, or may be optional for your site.
Service Rules
Service Rules copy over from your cloned site. Update Service Rules as needed:
At the top of your Partner Dashboard, click the Rules tab.
Click the Service Rules link.
Select a user group name to edit as needed.
Save any changes.
Note: You can now Import Service Rules from existing rules configured on the site.
Private Rates
Configure all of the following Private Rates areas:
Air Private Rates: Update first in Agency Settings and ensure the private rates are loaded into your GDS. If different from the Agency Settings, also update in Air Private Rates.
Car Private Rates: Generally these do not change from one PCC to another.
Hotel Private Rates: Ensure these are updated in your Partner Dashboard and are loaded into your GDS.
Specifically, for air, car, and hotel, you need to check whether your the private rate code has changed. If so, you should create a new list/set.
Preferred Hotels
Ensure the preferred properties are updated to the new HOD and Chain codes in the new GDS. Although you aren’t required to upload a new list, as Deem will convert it to the other GDS, but it is best practice to verify the preferred properties are accurate by updating the Preferred Hotel upload file:
Extract current preferred hotels.
Validate preferred hotels are current client preferred hotels.
Change the HOD to match the new GDS.
Upload new Preferred Hotel.
Note: Keep the original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing.
Test the New Configuration
Important: As with any new configurations or changes you must test the new site:
Ensure that everything is working as anticipated.
Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC.
Re-Test to make sure that each group is functioning properly,
Create a Test Group
Configure a test group, as you should test the new GDS configuration before enabling it for all users. Be sure to apply your site’s Service Rules to the test group. See Create User Groups for details.
Create Test Group to test configuration before launching to all travelers within site:
In the Partner Dashboard for the site you are editing, click the Groups tab.
At the upper-right, click Add A New Group.
In Group Name, enter a name for the group; you may want to use a test-related name for quick reference.
Make selections in the Group Use section as appropriate.
Add a test user to the new test group.
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