Table of Contents
Note: You must enter a support case to submit contracted airline fares with ATPCO When setting up a new pseudo city code (PCC) or when adding a new airline rate code you must enter a support case. Deem will request viewership to ITA on your behalf. See Entering a Support Case for instructions.
Overview
Deem uses ITA Software or Bargain Finder Max (Sabre BFM) for flight search results and pricing, and you can add ancillary sources as well (see Ancillary Sources of Travel Search Results for details). The process outlined below ONLY applies to those sourcing airline searches using ITA. If your source is Sabre BFM, you can skip this process. Deem reprices the selected flight in the global distribution system (GDS) to ensure that the fare is correct. All tickets are issued by the TMC in the GDS or issued by the carrier if an ancillary source is used. ITA and the global distribution systems receive standard airline industry data feeds from ATPCO (Airline Tariff Publishing Company). ATPCO collects fare-related data from airlines and makes them available to ITA and the global distribution systems.
In order for fares to be visible within Travel, airline carriers must file the contracted fares (referred to in the Partner Dashboard as "negotiated ratesPrivate Rates") with ATPCO for distribution to both the booking GDS and ITA.
Note: If your agency has built private fares rates directly into the GDS, those fares will not be displayed during availability when searching by price.
As an agency with contracted fares for an airline, you will want the airline to make contracted fares available to ITA and the booking GDS through ATPCO. This topic describes the process for submitting contracted fares to an airline carrier's pricing department for ATPCO distribution.
Submission Process
The process is as follows:
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As the agency, you perform the following steps:
- Enter a support case to ask Deem to configure ITA and load pricing codes. See Entering a Support Case for instructions.
- Submit fare filing forms to the airline carrier (Agency Files Forms in the above diagram).
- You must perform this step so that the carrier will amend its fares filed with ATPCO.
- We provide a sample generic letter to the carrier below.
- Most major domestic and international carriers also require their own carrier-specific fare filing form for contract fare filings (see samples below).
- ITA, for fare filing purposes, is considered a GDS (GDS Code 1U).
- Send the Agency Form to Release Contract Fares (see below) to Deem.
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The following is a sample letter you (as the agency) can use to describe the requirement of amending the carrier's ATPCO filing to include distribution to add ITA and Deem GDS Deem’s GDS codes:
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ABC Agency Add Date TO: Insert Sales Manager Name We are excited to be working closely with Insert Carrier as one of our key travel partners. We have been informed by Deem that we need to make a formal request to add GDS codes 1U as a subscriber to our private fares, thus sending them to ITA (1U). Please open up G30 distribution to GDS code "1U". Please also add the PCCs (pseudo-city codes) and any account codes if applicable to the distribution security. This request is an addition to current distribution channels and is not a replacement. Since we are actively tracking this request and would like to start shopping and booking on Insert Carrier as soon as possible, please notify me when this has been completed. Have a great day! Sincerely, Insert Agency Rep Name |
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Agency Form to Release Contract Fares to Deem
The following is a sample form letter to send to Deem to request with the required fields needed by Deem to release contracted fares from ITA to Deem:
Note: Ensure you submit this in a Deem Support case.
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Basic Agency Request Form REQUEST FOR ITA TO AUTHORIZE ADDITIONAL POINT-OF-SALE ACCESS CODES
Customer understands and acknowledges that the foregoing list of access codes will afford it access to the confidential and proprietary data of airlines and other third parties ("Data Owners"). By submitting this list, Customer affirmatively certifies to ITA Software that it has been granted the right to access this data by the respective Data Owners. Customer understands and acknowledges that ITA will rely on the foregoing certification in giving Customer access to the data in question, and Customer accepts all responsibility for any consequences to ITA that may result from or arise out of such certification having been in any way false, misleading or incorrect. Name: Insert Name Title: Insert Title Phone Number: Insert Phone Number Request Date: Insert Request Date |
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Note: Customer codes are for GDS pricing. Only one customer code should be entered into the Customer Code field in the "Travel Agency Settings and Negotiated Rates" section. Subsequent customer codes must be added to an airline private rate, as described in Airline Private Rates.
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- If the ATPCO account code is not entered on the Agency Settings page as described in "Travel Settings and Negotiated Rates" in Adding or Changing Agency Settings. This would result in contracted fares not appearing in search results.
- If the carrier didn't file a contract for ATPCO distribution to ITA. This , this would result in contracted fares not appearing in search results for that specific carrier. If the fares appear properly for other carriers, then this is probably the reason it doesn't appear for this carrier.
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