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To download above documents:
Click on desired document to open it. Then, click on the cloud symbol in the top right corner of your screen to download, save, or print.
Converting From One GDS to Another
This guide is to walk you through how to convert from one GDS to another.
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Benefits and Need to Know
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Benefits and Need to Know
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Benefits
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GDS conversion does not require Deem to complete the configuration. TMCs have the ability to self-service their own GDS conversions. This allows the TMC to configure at their own pace and timeline.
Limited down time for clients.
You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS.
Ability to configure more than one GDS or PCC.
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Need to Know
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Supported GDS:
Apollo
Amadeus
Galileo/Travelport+
Sabre
Worldspan
For further information please click link: Emulation Steps for each GDS.
Best Practice
If this is the first time converting from one GDS to another or adding a second GDS to a site.
Clone your site and complete the conversion in the cloned site and test extensively.
Once you are satisfied with the results than start configuring sites which need converted.
Note: This will save you a lot of frustration down the line, and you can copy and paste the information from your test site to the active sites with ease.
There are no options currently within the Partner Dashboard to simply copy the Agency Settings, Queues or Custom PNR from your existing site, as you can with Travel Policy or Display Configuration. You will need to manually copy and paste each line of data for each area. You can than change the output to the new GDS format.
Important Notice: Users will not have access to bookings from the previous GDS, when converting from one GDS to another.
Areas to Configure
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Task
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Process and Helpful Hint
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Create Test Group
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Configure Test Group, as it is critical to test the new GDS configuration completely before enabling for all users.
Click on link for further information around Groups.
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Custom PNR
Configure new custom PNR mapping for new GDS and/or PCC.
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This guide details the Deem settings that must be copied over when you change from one GDS to another. You can download the checklist above to keep track of the settings as you update them (click on the document, then click the cloud symbol in the top-right to download, save, or print).
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Benefits and Need to Know
You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS, which gives you the ability to configure more than one GDS or PCC. You do not need to open a support case with Deem when changing your GDS.
Deem supports the following GDSs:
Apollo
Amadeus
Galileo/Travelport+
Sabre
Worldspan
You can refer to the following list of external GDS guides as needed: Global Distribution Systems (GDS) Quick Reference Guide.
Best Practice
If this is the first time converting from one GDS to another or adding a second GDS to a site, we recommend the following:
Start by cloning your site. Complete the conversion in the cloned site and test extensively.
Once you are satisfied with the results on your cloned site, then start configuring sites that need to be converted. You can copy and paste the information from your cloned and tested site to your active sites.
The Partner Dashboard does not support copying the settings for Agency Settings, Queues, or Custom PNR from your existing site, as you can with Travel Policy or Display Configuration. You must manually copy and paste each line of data for each area. You can then change the output to the new GDS format.
Important: After you convert your Deem site settings to the new GDS, users will no longer have access to bookings from the previous GDS.
You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.
Configure Deem Settings
Important: For any of the following steps in which you copy settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:
In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the Mac OS.
In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the Mac OS.
The following instructions outline the broad steps necessary to switch to a new GDS. Follow the links for detailed instructions.
Create a test group: Configure a test group, as you must test the new GDS configuration before enabling it for all users. See Create User Groups.
Custom PNR: Create a new custom PNR mapping for the new GDS and/or PCC. Create the Custom PNR now, as you will need to assign it to
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Agency Settings later.
Click link for further information around Customer PNR Mapping.
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Web Service - Hotel and GDS Content
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Configure new Web Services for Hotel and GDS Content
Web Services need to be set up for the following:
Amadeus
Galileo/Travelport+
Sabre
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GDS Emulation
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Complete GDS Emulation Process
Please click link for further information around GDS Emulation Process.
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Queues/Delivery Options
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Area to configure Queues for new GDS or PCC.
Hint: Configuration Queues second, as you will need to assign it to the Agency Settings.
Click on link for further information around Queue Delivery Options.
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Agency Settings
Web Services: For the Amadeus, Galileo/Travelport+, or Sabre GDSs, you must configure new Web Services.
GDS Emulation: Complete the Complete the GDS Emulation Process.
Queues/Delivery Options: Configure Queue and Delivery Options for the new GDS or PCC. You will also need to assign these to Agency Settings.
Agency Settings: At a minimum, configure all of the following in Agency Settings:
New GDS/PCC.
Assign new GDS/PCC PNR mapping.
Travelfusion and other Ancillary Sources.
PNR Acquisition queues.
Assign new GDS/PCC Queue set.
Assign new PNR fail queue for voids and refunds.
Negotiated rates for Air.
Assign new queues for Pre-Trip Approval (PTA), if client is set up with
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Click on link for further information about Agency Settings.
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Update Private Rates
If client has a private rate you will need to have them updated.
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Air Private Rates.
Update in Agency Settings as well as loaded properly in GDS.
Private Rates (If different from Agency Settings).
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PTA.
Private Rates: Configure all of the following Private Rates areas:
Air Private Rates: Update first in Agency Settings and ensure the private rates are loaded into your GDS. If different from the Agency Settings, also update in Air Private Rates.
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: Generally these do not change from one PCC to another.
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Click link for further information around Car Private Rates.
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: Ensure these are updated in
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your Partner Dashboard
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and are loaded into your GDS.
Preferred Hotels
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: Ensure the preferred properties are
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updated to the new HOD and Chain codes in new GDS.
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Although you aren’t required to upload a new list, as Deem will convert it to the other GDS, but it is best practice to verify the preferred properties are accurate and
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Service Rules
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uploaded.
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Click on link for further information about Preferred Hotel Upload.
Service Rules: Update Service Rules as needed.
ETSI/Web Services
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Update programming to support user profiles in new GDS.
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: Update ETSI Profile Synch
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to support user profiles in the new GDS. If you need help with setting up Web Services,
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open a Deem Support Case.
Test Group Configuration
Process and Helpful Hint | |
Step | Create Test Group to test configuration before launching to all travelers within site.
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Process and Helpful Hint | |
Amadeus | Configure Amadeus Web Services
Complete Form: All Fields are required.
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Galileo Travelport+ | Configure Galileo/Travelport+ Web Services
Complete Form: All Fields are required
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Sabre | Configure Amadeus Web Services
Complete Form: All Fields are required
Note: If you have more then one PCC you will need to connect each of them to this main iPCC.
Note: If you have more then one PCC you will need to connect/bridge each of them to this main PCC.
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Web Service to Set |
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group(s)s. You can take the following steps to ensure set has been applied to the appreciate domain group(s) as well.
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Custom PNR Configuration
Task | Process and Helpful Hint |
Steps |
Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.
Example:
Note: Select the same options you have selected on your original mapping.
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Queue Configuration
Task
Process and Helpful Hint
Step
Deem does not have the option to clone the existing Agency Settings. Therefore, you will need to manually copy and paste the information from your existing Agency Settings to the new one, being mindful to change GDS specific details to new GDS/PCC.
Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.
On the Services tab, select Travel Agency.
Select Agency Settings.
Select Add A New Agency Setting.
Fill in Agency Settings form.
Examples:
Host Information, enter appropriate GDS information related to new GDS.
Add Ancillary Sources, copy configured in the original Agency Settings.
Agency information, copy configured in the original Agency Settings.
PNR Configuration
Booking Configuration, Select new PNR mapping from list.
PNR Synchronization Settings, configure new PCC and queues.
Please click link for further information PNR Synchronization/Acquisition.
Passive Segment Processing, not typically configured, but if you do need this configured and do now know how, please open a Deem Support Case.
Air Pricing, configure as needed for GDS.
Negotiated Rates, configure new air negotiated rates if your client has them, if not leave field blank.
Task | Process and Helpful Hint |
Steps 1 |
Note: Deem provides the option to copy each queue option, which allows you to make very few updates.
Hint: Add the new GDS to the front of the name, as it allows you to easily spot the queue option from the list of options, assisting you when adding to the queue set. to the bottom of the queue option and enter the new Pseudo City Code and Queue.Select Save.
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Step 2 | Add Queues to Set, which gives you the ability to assign the appropriate queues to the appropriate Agency Settings.
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Agency Settings Configuration
queue set.
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Step 2 | Add Queues to Set, which gives you the ability to assign the appropriate queues to the appropriate Agency Settings.
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Agency Settings Configuration
Preferred Hotel Configuration
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Task
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Process and Helpful Hint
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Step
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This is a great time to update preferred hotels.
Ensure private rates are loaded in the GDS.
Update Preferred Hotel upload file.
Extract current preferred hotels.
Validate preferred hotels are current client preferred hotels.
Change the HOD to match the new GDS.
Upload new Preferred Hotel.
Note: Keep original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing
Service Rules Configuration
Step
Task | Process and Helpful Hint |
Step |
Note: Use above hints for copying from original mapping to the new mapping, using multiple browsers or Incognito.
Examples:
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Private Rates Configuration
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Process and Helpful Hint
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Private Rates
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If Private rates are different from that of what is set up under Agency Settings you will need to configure Air Private rates.
Note: You will also need to make sure the private rates are loaded in the GDS.
Click link for further information around Air Private Rates.
Click link for further information around Car Private Rates.
Click link for further information around Hotel Private Rates.
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Private Rates Configuration
Process and Helpful Hint | |
Private Rates | If Private rates are different from that of what is set up under Agency Settings you will need to configure Air Private rates. Note: You will also need to make sure the private rates are loaded in the GDS.
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Profile Mapping (Web Services) Configuration
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Web Services
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You will need to update your Web Services to accommodate the new GDS formats, and profile mapping configuration to support the new GDS/PCC.
Please open a Deem Support Case to have new Web Services set up.
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Profile Mapping
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Set up profile mapping for new GDS, whether it be your own TMC profile product, or another third party product.
Click link if you need further information around ETSI Profile Sync.
Test Configuration
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Important Notice
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As with any new configurations or changes you will need to Test!
Ensure that everything is working as anticipated.
Apply changes to appropriate Service Rules/Groups once you are sure the configuration changes are correct, and you are ready to convert to the new GDS or PCC.
Re-Test to make sure that each group is functioning properly,
Useful Resources
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GDS Guides, please note these are not Deem created guides.
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You will need to use two different browser types (Such as: Google Chrome and Firefox) to copy from one site to another or use Incognito within your browser.
Example:
Google Chrome:
Select the Vertical Dots in the upper right hand corner.
Select New Incognito Window.
Or you can use Keyboard shortcut:
MasOS: Press Ctrl + Shift + n.
Windows/Linux: Press ⌘ + Shift + n.
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Mozilla Firefox:
Select the Firefox Menu in the upper right hand corner.
Select New Private Window
Or you can use Keyboard shortcut:
MasOS: Press Shift + ⌘ + P.
Windows/Linux: Press Shift + CTRL + P.
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Preferred Hotel Configuration
Task | Process and Helpful Hint |
Step | This is a great time to update preferred hotels.
Note: Keep original preferred hotel upload file until you have completed your testing of the new GDS configuration and testing |
Service Rules Configuration
Step |
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Profile Mapping (Web Services) Configuration
Web Services | You will need to update your Web Services to accommodate the new GDS formats, and profile mapping configuration to support the new GDS/PCC.
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Profile Mapping | Set up profile mapping for new GDS, whether it be your own TMC profile product, or another third party product.
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Test Configuration
Important Notice | As with any new configurations or changes you will need to Test!
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