Deem I Release Executive Release Summary

In our I Release, Deem continues to improve the end-user and site administrator experience with key travel site enhancements that help corporations and TMCs manage the travel buying process.

• Site administrators now have the option to determine how the system will behave when duplicate contacts are present in a company address upload with our new Import / Export Contacts Page enhancement. 
   
• Improvements to our ATE and unused ticket functionality now supports Automated Ticket Exchange (ATE) for Canada and Auto Void Logic for Business Settlement Plan (BSP) transactions.
   
• Updates to our Flight Active Unused Ticket Detail Report will now only include unused tickets making the report easier to read and require little to no sorting of data.
   
• The addition of a Pre-Purchase Booking XML Tag for Mobile has been added enabling site administrators to trigger different types of user engagements when a user is searching and booking on a mobile device.
   
• Pre-trip Approval (PTA)  fields are now available in PNR Editor enhancing agency back office processes.
   

Check out these and other Deem Travel updates below!

Regards,

Your Deem Product Management Team 

About the Release Notes

The Deem release notes provide useful technical information about the latest release. For each release, the notes provide:

• A high-level description of the release, including major changes and enhancements
• Instructions to help you get started with set-up and administration (when applicable)

Travel Enhancements

Import / Export Contacts Page Updated with New Options For Duplicate Contacts 

Purpose: To provide options when there are duplicate contacts present in an upload.
Benefit: Eliminates issues when there are duplicate contacts in an upload file.
Reference: DASHBOARD-6767

Description:
On the Import / Export Contacts page, there are now multiple options to select from when determining how duplicate contacts will be handled while executing bulk and single contact uploads in the Address Book Batch (ABB).

End User Experience:
The end user will now have 3 options displayed in a drop down menu for Bulk Uploads:

• Create new contacts from duplicates
• Keep existing contacts and discard duplicates
• Replace existing contacts with duplicates

The end user will now have 3 radio button options to select for Single Contact Uploads:

• Replace the existing duplicate contacts with the new contact
• Keep all
• Discard the new contact

Site Admin Experience: 

Site admins will now have 3 options displayed in a drop down menu for Bulk Uploads:

• Create new contacts from duplicates
• Keep existing contacts and discard duplicates
• Replace existing contacts with duplicates

See Uploading Contacts to Company Address Books for detailed information.

Automated Ticket Exchange (ATE) Enhancement for Canadian Market

Purpose:  Business Settlement Plan (BSP) support has now been added to ATE for the Canadian market. 

Benefits:  Agencies now can leverage ATE for all Canadian points of sale transactions.

See Configuring and Using Automated Ticket Exchange for more information. 

 Auto Void Logic Enhancement

Purpose:   Business Settlement Plan (BSP) support has been added to the auto void logic supporting voided tickets.

Benefits:  The auto void logic now supports the BSP ticket void window allowing agents a full day the reservation is made to void the transaction.

Pre-Purchase Booking XML Tag for Mobile Added

Purpose:  The ability to identify travelers using their mobile device to complete travel transactions is now available.  A new attribute “Is Mobile” has been added to the pre-purchase XML that identifies when a traveler is using their Mobile device to book their travel.

Benefit(s):  With this new device type attribute, site administrator can trigger different types of events such as displaying a Dynamic Site Messaging (DSM), invoking Pre-Trip Approval (PTA) or requiring data into a CFE (Custom Field Editor) based on a user’s booking device (i.e. mobile device vs. desktop) 

See Custom PNR Editor Script Samples for Mobile for script samples and Customizing the Passenger Name Record for editing the PNR.  

Unused Ticket Detail Report Enhancement

Purpose:  With the I Release,  used tickets will no longer display on the Flight Active Unused Ticket Detail Report .

Benefit(s): The Flight Active Unused Ticket Detail report will now only display unused tickets that can be used for exchange purposes, making for an easier to read report that will require little to no sorting of data required

See Report Sample - Unused Tickets for more details.  

Pre-trip Approval (PTA) Enhancement

Purpose: New Pre-Trip Approval PNR Editor tags are now available that allow the agency to document the reservation with additional remarks at time of purchase based on the PTA action required

An example of when you may want to use Pre-Trip Approval PNR Editor fields are:  Adding a PNR Edit for an Approved, Decline, or Expired PTA reservations. 

Benefit: With the I Release, agencies can now document the reservation with additional information to help streamline the PTA process by allowing your agents to focus only on those activities requiring their immediate attention. 

Site Admin Experience

To add a custom PNR Edit for PTA configurations, follow these steps:

• Go to the Services tab and click the small Travel link.   
• Click the Agency Configuration link. 
• Click the Custom PNR link. 
• Click the Add A New PNR Configuration link to add a new configuration. 

• The Add New PNR Configuration page appears where you will enter the following:  

  • Enter the name of the set, for example Pre Trip Approval.
  • Enter the line number in the Line No. field.
  • Select the Pre Trip Approval in the PNR Field Type drop down menu. 
  • Enter the appropriate script or text in the Custom PNR Requirement box, and choose Script (JavaScript) or Text from the Requirement Type drop down menu.
    Tip: See Custom PNR Editor PTA Script Samples for sample scripts. 
  • Click one or more checkboxes for the global distribution systems (GDS) you are using.
  • Click Save at the bottom of the page to save your changes.

   

Important Notice!

Your Deem Travel site is getting a new look!

Coming soon, your Deem Travel site will undergo some exciting UI improvements bringing a new look and streamlined travel process to your travelers.  Your Deem team will keep you informed every step of the way to answer any questions and supply updated screenshots, FAQs etc… to help you communicate these changes to your users.   So watch your inbox for more information!