Automated ticket exchange provides enhanced online flight change functionality and automated ticket exchange processing, which helps reduce liability while saving time and ensuring accuracy. It automatically recalculates complex fares, taxes and penalties for domestic and international flights. Users are aware of fees and other rules at the shopping level, allowing them to make smart decisions. It even signals users if lower-cost, in-program fares are available for exchange.
Need to know
Open Deem Support Case to request enablement.
Available only with Sabre, coming soon to Galileo.
Enable Changes under Display Configuration Settings
Set Travel Policy if needed.
Display Configuration Settings
Edit Display Configuration
Edit Display Configuration list
From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.
On the Services tab, select Display Configuration.
Select Display Configuration List.
Select the existing display configuration you would like to edit.
Navigate to the section titled Booking, Changes, and Cancellation Configuration and ensure the following settings are updated as specified:
Note: Please note that all other options in this section should be configured according to TMC/client’s requirements.
Do not apply unused ticket: Select No
Enable users to change or cancel airline flights, trains, hotels, and/or rental cars post booking?: Select Yes.
Do not display unused tickets to users?: Select No.
Setting Policy for Applying Unused Tickets
You can set the policy for applying unused tickets based on the additional collect amount, using the ticket exchange add collect value as the minimum cost compliant fare rather than the new ticket value. The system provides the estimated cost of changing the trip for each available flight option, and applies minimum cost savings to the lowest available price based on the ticket exchange. if the system recommends a new ticket be issued, policy is based on the cost of the new ticket as compared to other similar options in which the original unused ticket is not part of the exchange solution.
To set travel policy, follow the instructions in Adding or Editing a Travel Policy, including the instructions in the "Applying Unused Tickets". Be sure to set the following option:
Apply lowest policy compliant airfare to unused ticket add collect:
Choose Yes to apply the new ticket additional collect amount to the original ticket’s value for policy compliance.
Choose No to not apply the new ticket additional collection amount.
Save the new policy configuration and assign it to a set, as described in Adding or Editing a Travel Policy. You can then enable the policy configuration as a rule for one or more groups, as described under "Travel Policies" in Enabling Travel Rules.
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