Note: You must enter a support case to submit contracted airline fares with ATPCO. See /wiki/spaces/EN/pages/14712856Entering a Support Case for instructions.

Overview

Deem uses ITA Software for flight search results and pricing, and you can add ancillary sources as well (see Ancillary Sources of Travel Search Results for details). Deem reprices the selected flight in the global distribution system (GDS) to ensure that the fare is correct. All tickets are issued by the GDS. ITA and the global distribution systems receive standard airline industry data feeds from ATPCO (Airline Tariff Publishing Company). ATPCO collects fare-related data from airlines and makes them available to ITA and the global distribution systems. 

In order for fares to be visible within Travel, airline carriers must file the contracted fares (referred to in the Partner Dashboard as "negotiated rates") with ATPCO for distribution to both the booking GDS and ITA. 

Note: If your agency has built private fares directly into the GDS, those fares will not be displayed during availability when searching by price.

As an agency with contracted fares for an airline, you will want the airline to make contracted fares available to ITA and the booking GDS through ATPCO. This topic describes the process for submitting contracted fares to an airline carrier's pricing department for ATPCO distribution.

Submission Process 

The process is as follows:

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As the agency, you perform the following steps:

1. Enter a support case to ask Deem to configure ITA and load pricing codes. See /wiki/spaces/EN/pages/14712856Entering a Support Case for instructions.
2. Submit fare filing forms to the airline carrier (Agency Files Forms in the above diagram).
   • You must perform this step so that the carrier will amend its fares filed with ATPCO.
   • We provide a sample generic letter to the carrier below.
   • Most major domestic and international carriers also require their own carrier-specific fare filing form for contract fare filings (see samples below).
   • ITA, for fare filing purposes, is considered a GDS (GDS Code 1U).
3. Send the Agency Form to Release Contract Fares (see below) to Deem.

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• The POS access form sent by Deem was not received by ITA. Enter a support case with Deem. See /wiki/spaces/EN/pages/14712856Entering a Support Case for instructions.
• The POS access form was processed with an ARC or IATA that is different than what is configured in the agency settings. Change the agency settings, as described in in Adding or Changing Agency Settings.

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