Table of Contents
Note: You must enter a support case to submit contracted airline fares with ATPCO. See /wiki/spaces/EN/pages/14712856 for instructions.
Overview
Deem uses ITA Software for flight search results and pricing, and you can add ancillary sources as well (see Ancillary Sources of Travel Search Results for details). Deem reprices the selected flight in the global distribution system (GDS) to ensure that the fare is correct. All tickets are issued by the GDS. ITA and the global distribution systems receive standard airline industry data feeds from ATPCO (Airline Tariff Publishing Company). ATPCO collects fare-related data from airlines and makes them available to ITA and the global distribution systems.
In order for fares to be visible within Travel, airline carriers must file the contracted fares (referred to in the Partner Dashboard as "negotiated rates") with ATPCO for distribution to both the booking GDS and ITA.
Note: If your agency has built private fares directly into the GDS, those fares will not be displayed during availability when searching by price.
As an agency with contracted fares for an airline, you will want the airline to make contracted fares available to ITA and the booking GDS through ATPCO. This topic describes the process for submitting contracted fares to an airline carrier's pricing department for ATPCO distribution.
Submission Process
The process is as follows:
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As the agency, you perform the following steps:
- Enter a support case to ask Deem to configure ITA and load pricing codes. See /wiki/spaces/EN/pages/14712856 for instructions.
- Submit fare filing forms to the airline carrier (Agency Files Forms in the above diagram).
- You must perform this step so that the carrier will amend its fares filed with ATPCO.
- We provide a sample generic letter to the carrier below.
- Most major domestic and international carriers also require their own carrier-specific fare filing form for contract fare filings (see samples below).
- ITA, for fare filing purposes, is considered a GDS (GDS Code 1U).
- Send the Agency Form to Release Contract Fares (see below) to Deem.
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Basic Agency Request Form REQUEST FOR ITA TO AUTHORIZE ADDITIONAL POINT-OF-SALE ACCESS CODES
Customer understands and acknowledges that the foregoing list of access codes will afford it access to the confidential and proprietary data of airlines and other third parties ("Data Owners"). By submitting this list, Customer affirmatively certifies to ITA Software that it has been granted the right to access this data by the respective Data Owners. Customer understands and acknowledges that ITA will rely on the foregoing certification in giving Customer access to the data in question, and Customer accepts all responsibility for any consequences to ITA that may result from or arise out of such certification having been in any way false, misleading or incorrect. Name: Insert Name Title: Insert Title Phone Number: Insert Phone Number Request Date: Insert Request Date
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After performing the above, the airline carrier files the contracted fares with ATPCO for distribution to ITA and the booking GDS. Deem configures ITA with the appropriate pseudo-city and account codes, and ITA releases the contracted fares to Deem for use in flight searches. ITA releases contracted fares to Deem once a week.
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- The POS access form sent by Deem was not received by ITA. Enter a support case with Deem. See /wiki/spaces/EN/pages/14712856 for instructions.
- The POS access form was processed with an ARC or IATA that is different than what is configured in the agency settings. Change the agency settings, as described in in Adding or Changing Agency Settings.
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