Overview:
Basic Economy fares are so highly restricted that many corporate clients find that the fare is not worth the savings. Therefore, Deem offers two options for blocking Basic Economy fares from displaying. Open a case with Deem Support and we will block them for you.
Superdomain level - Blocks Basic Economy from being displayed on all sites within your Superdomain.
Individual site level - Blocks Basic Economy on a site-by-site basis.
Deem recommends the second option. Restricting at the Superdomain level will block Basic Economy for all of your clients’ sites, not just individual sites. You may have a client that insists on having Basic Economy displayed, where all others would like them blocked completely. The second option allows for more flexibility between the sites.
Note: Deem can only block non-changeable Basic Economy Fares, those fares which allow changes cannot be blocked.
Helpful Hint: If you are blocking Basic Economy within a site, you may want to add a Dynamic Message indicating that Basic Economy has been removed from site. By including a message, you may reduce not only customer frustration as well as questions or concerns around why you are not showing the lowest available rate, compared to what the user is seeing on an airline’s website.
Example Message: Due to the highly restrictive nature of Basic Economy fare we are not showing them on the site, as they do not meet business needs.
Requirements to Open a Support Case:
Subject Line: Please remove all Basic Economy
Body of Case:
Please remove all Basic Economy fares from the below site
Company Name:
Site ID:
Company ID:
The Company ID number can be found by logging into the Deem Dashboard, select the Name link to the right of the company Site ID.
If you look at the URL, you will see companyid= followed a number, this is your Company ID number.
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