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1.  Does the matching itinerary contain a ticket with any refundable value: Click the radio button for Yes, No, or Not Applicable.
2. Is an unused ticket being recommended for exchange: Click the radio button for Yes, No, or Not Applicable.
3. If a ticket is being voided: Click the radio button for Yes, No, or Not Applicable.
4. Does the matching itinerary contain Special Handling Instructions: Click the radio button for Yes, No, or Not Applicable.
5. Does the record contain multiple passengers: Click the radio button for Yes, No, or Not Applicable.
6. Enter the GDS price variance that must be exceeded for matching itineraries: Enter the price variance and choose a unit of measure from the dropdown menu. this setting is no longer used
7. Create a custom script: Enter a custom script to define the requirement for this queue. Deem can help with this — enter a support case for help (see Entering a Support Case for instructions).

Setting the Actions

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