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Why Would You Impersonate a User

Why would you impersonate a user

  • Test configuration by impersonating your test account.

  • User reported an issue: You will want to test the reported issue in your test account as well as ask for permission and test through the user’s account.  There are issues that occur due to client profile data such as invalid credit card, membership program issues.

    • It is also nice when opening a case to have screen shots and comparisons of both the clients as well as your test account.  If the issue is only happening to the clients account it is nice to know when opening the case.  You can then add that notation to the Deem Support Case as well as the screenshot.

Two Impersonate User Options

Task

Helpful Hint

Impersonate - Edit User

Accessing through Edit User is a great way to impersonate, as all of the user details are available to you if you need to open a Deem Support Case.  

  • On the User tab, select Edit User

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  • Search for the user or users you need to impersonate. You can search by partial information. For example, if you were looking for William Never, enter Wil as the first name and N as the last name.. Deem conducts a similar name search for all fields.

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Note: If the account contains fewer than 200 accounts you can click on Search

  • Select Name under the Search Results list.

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  • Select Impersonate.

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  • New window will open, yet Deem console will remain open.

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Impersonate - Impersonate a User 

  • On the User tab, select Impersonate User.

  • Search for the user or users you need to impersonate. You can search by partial information. For example, if you were looking for William Never, enter Wil as the first name and N as the last name.. Deem conducts a similar name search for all fields.

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Note: If the account contains fewer than 200 accounts you can click on Search.

  • Click account name.

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  • New window will open, yet Deem console will remain open.

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FAQs

Question

Answer

Will user receive a notification that you have impersonated their account?

No, the client does not receive notification.

If I book a reservation while impersonating a user is it an active valid booking?

Yes, when you impersonate a user account you are acting as if you are the user.  If you update their traveler profile or purchase a trip will be the same as if they were to have done it themselves. 

Can we impersonate a user account if the user has not logged in and completed in initial activation process?

Yes, the admin console bypasses the initial activation process and you will have the ability to log into the account.  You will not see the activation pages when you impersonate a user.

Do I need to impersonate a user to update their profile?

No, unless you are updating notifications (flight status updates), you can update user profiles through Edit User under the User tab.