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This guide details the Deem settings that must be set up or copied over when you change from one GDS to another or add a second GDS to a site.
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You can download the checklist above to keep track of the settings as you update them (click on the document, then click the cloud symbol in the top-right to download, save, or print).
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You can leave all clients active and functioning in your current GDS until you have fully converted to the new GDS, which gives you the ability to configure more than one GDS or PCC.
Important: After you convert your Deem site settings to the new GDS, users will no longer have access to bookings from the previous GDS.
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If this is the first time converting from one GDS to another or adding a second GDS to a site, we recommend the following:
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You can leave your previous GDS configurations in Deem in case you need to revert or refer to them later.
Prerequisites
Important:To convert to another GDS or set up a new GDS, you must first open a Deem support case and carry out the steps for the new GDS described in GDS Emulation Process.
For any of the following steps in which you copy and paste settings from one Deem page to another, you must use either two different browsers, or the same browser with an additional, incognito window open. To open an incognito window:
In Google Chrome, click the three vertical dots in the upper-right corner and select New Incognito Window. Or use the keyboard shortcut Ctrl+Shift+n in Windows/Linux, or Shift+⌘+n in the macOS.
In Mozilla Firefox, select the Firefox menu in the upper-right corner and select New Private Window. Or use the shortcut Ctrl+Shift+p for Windows/Linus or Shift+⌘+p in the macOS.
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Mandatory Deem Site Configuration Settings
The following Deem settings are the minimum site configuration settings required for a GDS conversion. The instructions in the following sections outline cover the broad minimum steps necessary to switch to a new GDS. Follow the links for detailed instructionsmore details on that area.
Custom PNR
Deem does not clone copy over Custom PNRs when you clone a site, so you must manually copy and paste the information from your site’s existing Custom PNR tab to the new one. For the new GDS, change the output (format line is written to the GDS) as well as the GDS source. Start by creating the new Custom PNR for the new GDS and/or PCC, as you need to assign it to Agency Settings later.
From your Partner Dashboard, click the Services tab. Under the Travel heading, select Travel Agency.
Select Custom PNR.
Select Add a New PNR Configuration.
In the PNR Set Name field at the top, enter a name for the new PNR mapping.
Select Add PNR Line.
Complete the PNR line as follows:
Line No.: Use same line number from your original mapping.
PNR Field Type: Select the same field type as in your original mapping.
Custom PNR Requirement: Copy and paste the script from your original mapping.
Leave Requirement Type set to Script if you are entering a script.
GDS: Select the new GDS.
Examples:
In Apollo, enter the company profile with MVT\/Company Profile
In Sabre, enter the company profile as N*-PCC-Company Profile Name#nm
In Apollo, enter the TAW line as T:TAU\/
In Sabre, enter the TAW line as 7TAW
In Galileo, enter the TAW line as T.TAU
Once you have configured your mapping, move to the bottom of the mapping, and select PNR Mask requirements.
When finished, click the Save button at the bottom of the page.
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Queue/Delivery Options
Next, configure Queue and Delivery Options for the new GDS or PCC. You will also need to assign these to Agency Settings.
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Deem does not support cloning the existing Agency Settings, so you must manually copy and paste the information from your site’s existing Agency Settings tab to the new onesite. Be sure to update GDS-specific details to the new GDS/PCC.
On Click the Services tab.
Under the Travel heading, select Travel Agency.
Select Agency Settings.
Select Add A New Agency Setting.
Complete the Agency Settings form. At a minimum, configure all of the following in Agency Settings:
New GDS/PCC.
Assign new GDS/PCC PNR mapping.
Travelfusion and other Ancillary Sources.
PNR Acquisition queues.
Assign new GDS/PCC Queue set.
Assign new PNR fail queue for voids and refunds.
Negotiated rates for Air.
Assign new queues for Pre-Trip Approval (PTA), if client is set up with PTA.
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Examples:
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Host Information, enter appropriate GDS information related to new GDS.
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Add Ancillary Sources, copy configured in the original Agency Settings.
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Agency information, copy configured in the original Agency Settings.
PNR Configuration
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, copying settings from the original site as necessary. See the Agency Settings topic for additional details.
In the Host Information section:
New GDS: Select the GDS for this site.
TA Group: Select a terminal address group from on the list populated after selecting a GDS.
Pseudo-City Code: Enter the PCC for this site.
Default Queue:
Sales Location:
In the remaining sections, complete required fields, marked with *.
Click the Save button at the bottom of the page when finished.
Notes:
In the PNR Configuration section:
Booking Configuration:Select new PNR mapping from list.
PNR Synchronization Settings, configure : Configure new PCC and queues.
Please click link for further information
Passive Segment Processing , not section: Not typically configured, but if . If you do need this configured and do not know how, please to configure and need instructions, open a Deem Support Case.
Air Pricing, configure as needed for GDS.
Negotiated Rates, configure new air negotiated rates if your client has them, if not leave field blank.
Train Support, copy configured in the original Agency Settings.
Queue/Delivery Options, select appropriate Queue set from list:
Options Set: Select a queue set.
Urgent Queue for Actioning Voids/Refunds
: Enter the PCC and queue where you would like for reservations to drop, if PNRs failed change/cancel go in the case of PNRs that fail to change or cancel, and successful void or refunds.
Pre-Trip Approval (PTA) Setting, update approval setting: Update only if the site has PTA pre-trip approval set up; if so, enter the queues and PCC for the new GDS.
Select Save.
Service Rules
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ETSI Profile Synch
Set up profile mapping for the new GDS/PCC, whether it is your own TMC profile or a third party product. See ETSI Profile Synch for details.
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Amadeus
Configure Amadeus Web Services
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On the Partner Dashboard/Console. select Configuration tab.
Under Service/Transaction Fees select Manage Supplier Web Service Credentials List.
Select Add A New Supplier Web Service Credentials
Select Supplier from menu
Complete Form: All Fields are required
Name: Provide Name of Web Services.
Supplier: Sabre Web Services.
Pseudo City Code: Enter Main Pseudo City Code (PCC).
If you have more then one PCC you must to connect each of them to this main iPCC:
User Name: (EPR): Enter Sabre provided EPR.
Password: Enter Sabre provided password.
Pseudo City Code: Enter Main Pseudo City Code (PCC).
After completing the form click the Save button.
Select Back to Overview.
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Select Manage Supplier Web Service Credentials Set.
If Web Service set already exists, select the set name.
If Web Services set does not already exist, Select Add A New Supplier Web Service Credentials Set.
Enter Supplier Web Service Credentials Set Name if this is a new set.
Select Add Supplier Web Service Credentials Set.
Enter Supplier Web Service Credentials Set Name if this is a new set.
Select Add Supplier Web Services Credentials.
Select Save.
Select Back to Overview.
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group(s)s. You can take the following steps to ensure set has been applied to the appreciate domain group(s) as well.Select Apply Supplier Web Service Credentials to Domain Groups.
Select Web Service.
Select All Domains from Domain Groups Not Applied, and than select Add.
All Domains will move to Assigned Domain Groups.
Select Save.
Commit Changes.
Select Radio button to the left of Web Service to be added to the set and select OK.
Optional Deem Site Configuration Settings
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Services Credentials.
Select Radio button to the left of Web Service to be added to the set and select OK.
Select Save.
Select Back to Overview.
Note: If the Web Service Set is new you will need to continue with next steps and ensure that the set has been assigned to the domain group(s)s. You can take the following steps to ensure set has been applied to the appreciate domain group(s) as well.Select Apply Supplier Web Service Credentials to Domain Groups.
Select Web Service.
Select All Domains from Domain Groups Not Applied, and than select Add.
All Domains will move to Assigned Domain Groups.
Select Save.
Commit Changes.
Optional Deem Site Configuration Settings
The following Deem settings can be configured at a later time, or may be optional for your site.
Service Rules
Service Rules copy over from your cloned site. Update Service Rules as needed:
At the top of your Partner Dashboard, click the Rules tab.
Click the Service Rules link.
Select a Group name to edit as needed.
Save any changes.
Private Rates
Configure all of the following Private Rates areas:
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Test the New Configuration
Important: As with any new configurations or changes you must test the new site:
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Configure a test group, as you should test the new GDS configuration before enabling it for all usersit for all users. Be sure to apply your site’s Service Rules to the test group. See Create User Groups for details.
Create Test Group to test configuration before launching to all travelers within site:
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In your Partner Dashboard, click the Groups tab.
At the upper-right, click Add A New Group.
In Group Name, enter a name for the group; you may want to use a test-related name for quick reference.
Create Test group by using the Add test user to new test Group.
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