Page Comparison

Need to Know

• Clones over from template.

• Display Dedicated Agent Team contact details.

• Display Agency Technical Support contact details.

• Completely

• optional but recommended. Provides comfort to your clients to know who they can reach out to for either technical or travel support.

• Not customizable by groups, messaging will show for all users.

Task

Configuration Steps

Setup

• On the Settings tab, select Mobile Settings.

Note: Customize fields below as you wish them to appear to the customer.

Below are suggestions for Helpdesk 1 and 2. If you have additional contact details and you would like to enter you can use Helpdesk 3 and 4. Helpdesk 3 and 4 can be used for those clients how have multiple countries enable to add additional contact details.

• Enter the frequency which the client will need to Reauthorize Deem Mobile.

• Indicate contact information for your agency, email is allowed for one of 4 contacts. You can enter as many or as few as you like.

Hint: Enter an agency dedicated agent team as your first point of contact, as more than likely the client is traveling, and they need to reach someone quickly to change a reservation.

• Select Save. The Settings Overview page displays.

• Calendar Sync: Select Superdomain Settings.

• Car Service Only Mode: Select Superdomain Settings.

Customer Experience

• Select Support icon