Mobile Settings

To download above documents:

Click on desired document to open it. Then, click on the cloud symbol in the top right corner of your screen to download, save, or print.

Overview

Manage settings for: App upgrade intervals, calendar sync, and helpdesk information.

Need to Know

Need to Know

Clones over from template.
Display Dedicated Agent Team contact details.
Display Agency Technical Support contact details.
Completely optional but recommended. Provides comfort to your clients to know who they can reach out to for either technical or travel support.
Not customizable by groups, messaging will show for all users.

Mobile Contact Details

Task

Configuration Steps

Setup

On the Settings tab, select Mobile Settings.

Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details and you would like to enter you can use Helpdesk 3 and 4. Helpdesk 3 and 4 can be used for those clients how have multiple countries enable to add additional contact details.

Enter the frequency which the client will need to Reauthorize Deem Mobile.
Indicate contact information for your agency, email is allowed for one of 4 contacts. You can enter as many or as few as you like.

Hint: Enter an agency dedicated agent team as your first point of contact, as more than likely the client is traveling, and they need to reach someone quickly to change a reservation.

Select Save. The Settings Overview page displays.
Calendar Sync: Select Superdomain Settings.
Car Service Only Mode: Select Superdomain Settings.

Customer Experience

Customer Experience

Select Support icon