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name	Reactivate User Account_08AUG2318AUG23.pdf

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User profiles can be reactivated through the Deem Partner Dashboard with appropriate permissions.

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Need to Know

	Need to Know
Need to Know	TMC and client can reactivate accounts with appropriate permissions

Client can reactivate accounts with appropriate permissions

- Please click link for further information around Partner Dashboard/Console Admin Permissions
Accounts can be reactivated manually or through a profile upload. Please click link for further information around Profile Upload

Reactivate User Account


How to Reactivate User Account	The below steps will walk you through reactivating a user account

Click

On the Users Tab

Click

, select Single User Activation

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Enter search criteria for account

Select Basic

Search

or Advanced Search

Advanced Search: Allows you further profile fields to search from

First Name:

Last Name:

User Name:

Email:

Employee ID:

Account Type:

End User: User profiles
Support::User profiles designated as support

User Status:

Show only manually added users
Show only inactive users

Helpful Hint: You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below

First initial of first name and first initial of last name
Partial first name
Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev. The system will present any last name starting with Nev.
Partial email address

Show only manually added users: Narrows search to only manually created users

Show only inactive Users: Narrows search to only inactive accounts

If you know there are fewer than 200 user accounts you can leave all search options blank and click search

Note: In this example we are looking to reactivate a deactivated account, therefore we are searching for only accounts that are not active.

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Click Search
Select User account/accounts to be reactivated
Click Add to the left of the user account

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for the user or users you need to reactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.

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Select Add in the Search Results list to move the name to the Selected Results list.

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User account will move down to Selected Results

You can continue to search for further accounts and add to the Selected Results section

Click Continue

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Once all users that you want to deactivate are in the Selected Results list, select Continue.

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Password Options:
- Have system generate random password: System will generate an activation email, and will force the client to reset their password upon their initial login
- Pre-defined password for user: You can select this option if you would like to define the password for the user. You will need to provide the password to the user.
- Force user to change password on first login: It is recommended to check this box if you are manually setting the password for the user.

Note: System generated passwords are recommended for security. Unfortunately you may have users that are having difficulties logging in and are becoming frustrated. Therefore you have the option of Predefining a password. Predefined passwords can also be used when creating test accounts.

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