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Overview
There are two areas you can access to impersonate a user. This document outlines these two areas.
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Task | Helpful Hint |
Impersonate - Edit User | Accessing through Edit User is a great way to impersonate, as all of the user details are available to you if you need to open a Deem Support Case.
Note: You can enter partial search criteria such. Such as the first letter of the first name and last name. Deem will look for account that starts with the criteria you have entered. Note: If the account contains fewer then 200 accounts you can click on Search
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Impersonate - Impersonate a User |
Note: You can enter partial search criteria such. Such as the first letter of the first name and last name. Deem will look for account that starts with the criteria you have entered. Note: If the account contains fewer then 200 accounts you can click on Search
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FAQs
Question | Answer |
Will user receive a notification that you have impersonated their account? | No, the client does not receive notification |
If I book a reservation while impersonating a user is it an active valid booking? | Yes, when you impersonate a user account you are acting as if you are the user. If you update their traveler profile or purchase a trip will be the same as if they were to have done it themselves. |
Can we impersonate a user account if the user has not logged in and completed in initial activation process? | Yes, the admin console bypasses the initial activation process and you will have the ability to log into the account. You will not see the activation pages when you impersonate a user. |
Do I need to impersonate a user to update their profile? | No, unless you are updating notifications (flight status updates), you can update user profiles through Edit User under the User tab. |
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