Reset Password

Need to Know

Need to Know

• TMC can reset a user’s password with appropriate permissions

• Client can reset a user’s password with appropriate permissions

  • TMC must provide Deem Partner Dashboard Access

    • Permissions

      • User Manager: Allows individual to manually create/deactivate/reset password as well as update profiles

Benefits and Need to Know

How to Reactivate User Account

• Log into Deem Partner Dashboard

• Access client’s site

• Click on Users Tab

• Click on Single User Activation

• Enter search criteria for account

  • Select Basic Search or Advanced Search

    • Advanced Search allows you further profile fields to search from

  • First Name:

  • Last Name:

  • User Name:

  • Email:

  • Employee ID:

  • Account Type:

    • End User: User profiles

    • Support:User profiles designated as support

  • User Status:

    • Show only manually added users

    • Show only inactive users

  • Helpful Hint:  You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below

    • First initial of first name and first initial of last name

    • Partial first name

    • Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev.  The system will present any last name starting with Nev.

    • Partial email address

    • Search by only Active Users, to narrow down profile returned to only active accounts

    • If you know there are fewer than 200 user accounts you can leave all search options blank and click on search

  • Show only manually added users:  Narrows search to only manually created users

  • Show only inactive Users: Narrows search to only inactive accounts

    • If you know there are fewer than 200 user accounts you can leave all search options blank and click on search

    • Note: Show only inactive users will be automatically selected, you will want to deselect this option to look for those accounts which are active

• Click on Search

• Under Search Results

  • Click on Add to the left of the user account

• User account will move down to Selected Results

• You can continue to search for further accounts and add to the Selected Results section

• Click on Continue

• Activate Account: 

  • Password Options: 

    • Have system generate random password:  System will generate an activation email, and will force the client to reset their password upon their initial login

    • Pre-defined password for user:  You can select this option if you would like to define the password for the user.  You would then need to provide the password to the user.  

      • Force user to change password on first login: It is recommended to check this box if you are manually setting the password for the user.

      • Note:  System generated passwords are recommended for security. Unfortunately you may have users that are having difficulties logging in and are becoming frustrated.  Therefore you have the option of Pre-defining a password. Predefined passwords can also be used when creating test accounts.

    • Click on Activate Now

• User tab will be redisplayed — Password Reset successful!!

Note: If the user indicates they have not received the password reset email, please have them check their email junk or deleted email folders.