Frequently Asked Questions (FAQ) Southwest Leaving Sabre
- 1 In the Deem Administrative Dashboard, there are a few different ways of consuming Southwest fares and availability:
- 1.1 Option 1: Southwest SDA currently used as an Ancillary Source and “Is GDS Fare validation required” is set to ‘No’:
- 1.2 Option 2: Southwest SDA currently used as an Ancillary Source and GDS Fare validation is set to ‘Yes’:
- 1.3 Option 3: Southwest configured as an Ancillary Source using Sabre GDS content and this is not removed:
- 1.4 Option 4: Self-Service configuration of Southwest SDA may be an option if your agency already has SDA enabled on some of your existing sites.
- 1.5 Option 5: Self-Service configuration using Southwest GDS content sourced from another GDS (Apollo, Worldspan). Note: this only applies for multi-GDS agencies.
- 1.6 Option 6: Opt-out of displaying any Southwest content
Starting January 1, 2021, Sabre may discontinue Southwest content from displaying in this GDS. For a seamless transition for your customers, it is strongly recommended for you to review how each of your sites are receiving Southwest content.
Please Note: Scripts can be found HERE
Please Note: Southwest Direct Access communications can be found HERE
In the Deem Administrative Dashboard, there are a few different ways of consuming Southwest fares and availability:
Using Southwest Direct Access (SDA) – without fare validation in the Sabre GDS
*Using Southwest Direct Access (SDA) – with fare validation in the Sabre GDS
*Using Southwest GDS content sourced from Sabre
Self-Service enablement of Southwest SDA (if your agency already has implemented SDA)
Using Southwest GDS content sourced from another GDS (Apollo, Worldspan). Note: this only applies for multi-GDS agencies
Opt-out of displaying any Southwest content
*If your site configurations include one of these options, then action is required.
If you do not currently use Southwest SDA (Southwest Direct Access), contact your Deem Account Manager to sign up for SDA today.
The following are self-service maintenance actions you can complete on your sites to ensure a seamless transition for your travelers.
Options:
Option 1: Southwest SDA currently used as an Ancillary Source and “Is GDS Fare validation required” is set to ‘No’:
No action required. Southwest flights will continue to display.
Option 2: Southwest SDA currently used as an Ancillary Source and GDS Fare validation is set to ‘Yes’:
Action is highly recommended to change this setting.
To change this setting, follow these steps:
Click the Services tab.
Click the Travel Agency link inside the Travel section.
Click the Agency Settings link. The Agency Settings page appears.
To view or edit an existing set, click the name link in the Setting Name column.
When ancillary sources are configured for your site, they appear within the Ancillary Sources section. Click the link in the Source Name column to view or change settings on the Edit Ancillary Source page.
Select the ‘No’ radio button next to the option “Is GDS Fare validation required.” The remaining options will collapse.
Click Save at the bottom of the Edit Ancillary Source Page.
If you are finished with agency settings, click Save at the bottom of the page.
Note: To commit all your changes, click the changes not applied link at the top of the page. The Commit Changes page appears. Click the Commit button.
Option 3: Southwest configured as an Ancillary Source using Sabre GDS content and this is not removed:
Action is highly recommended to remove this setting.
If this setting is not removed, travelers may see the following message when searching flights in Southwest markets:
To remove this setting, follow these steps:
Click the Services tab.
Click the Travel Agency link inside the Travel section.
Click the Agency Settings link. The Agency Settings page appears.
To view or edit an existing set, click the name link in the Setting Name column.
When ancillary sources are configured for your site, they appear within the Ancillary Sources section. You can click the link in the Source Name column to view or change settings on the Edit Ancillary Source page, or click Remove for an ancillary source to remove it.
If you are finished with agency settings, click Save at the bottom of the page.
Note: To commit all your changes, click the changes not applied link at the top of the page. The Commit Changes page appears. Click the Commit button.
Option 4: Self-Service configuration of Southwest SDA may be an option if your agency already has SDA enabled on some of your existing sites.
If you are a skilled Deem Dashboard Administrator, you may choose a “self-service” approach to convert a site from Southwest GDS Ancillary Source to Southwest SDA Ancillary source.
This is only recommended if you already have Southwest SDA on some of your sites and if you have done this before.
Note: Southwest Direct Access (SDA) is a Premium Service and requires a separate agreement with Deem and Southwest to be in place before configuration can take place. If you are unsure if your agency has this service included in your reseller agreement with Deem, please contact your Deem Channel Sales Manager.
Site configuration considerations can be found here: https://deemadmin.atlassian.net/wiki/spaces/EN/pages/14287160#SouthwestDirectAccess(SDA)FrequentlyAskedQuestions(FAQs)-SiteConfiguration
Instructions on adding Southwest SDA as an Ancillary Source can be found here: https://deemadmin.atlassian.net/wiki/spaces/EN/pages/23888017#SettingUpAirandHotelAncillarySources-WebSourcingforAir:SouthwestDirectAccess
Custom PNR Script Samples can be found here: https://deemadmin.atlassian.net/wiki/spaces/EN/pages/12058777
Alternatively, these can be copied from another site in your Superdomain
Option 5: Self-Service configuration using Southwest GDS content sourced from another GDS (Apollo, Worldspan). Note: this only applies for multi-GDS agencies.
If you are skilled Deem Dashboard Administrator, you may choose a “self-service” approach to convert a site from Southwest GDS Ancillary Source from Sabre to Southwest GDS Ancillary Source from Apollo, or Worldspan.
This option only applies to multi-GDS agencies that have already established branch/bridging access into another GDS PCC.
To enable this setting, follow these steps:
Click the Services tab.
Click the Travel Agency link inside the Travel section.
Click the Agency Settings link. The Agency Settings page appears.
To view or edit an existing set, click the name link in the Setting Name column.
When ancillary sources are configured for your site, they appear within the Ancillary Sources section. You can click the link in the Source Name column to view or change settings on the Edit Ancillary Source page, or click Add Ancillary Source to create a new ancillary source.
Complete the Ancillary Source screen for the alternate GDS as shown in the image, below.
Click Save at the bottom of the Edit Ancillary Source Page.
If you are finished with agency settings, click Save at the bottom of the page.
Note: To commit all your changes, click the changes not applied link at the top of the page. The Commit Changes page appears. Click the Commit button.
Complete a test booking
Option 6: Opt-out of displaying any Southwest content
If you choose, you may remove Southwest from Ancillary Sources.
When Southwest does not appear as an option in your Agency Settings for GDS sourced or SDA sourced Ancillary content, then Southwest flight and fare options will not display to travelers online.