To configure ancillary sources, follow the steps outlined in Adding or Changing Agency Settings, and click the Add Ancillary Source link. The Add Ancillary Source page appears.

Southwest as a GDS Ancillary Source (no longer used)

Southwest Airlines participates in all GDSs (Sabre, Amadeus, Apollo, and Worldspan) and ITA. Southwest should not be added as a Ancillary Source using the GDS.

Web Sourcing for Air: Southwest Direct Access

Note: Southwest Direct Access (SDA) is a Premium Service and requires a separate agreement with Deem and Southwest to be in place before configuration can take place. If you are unsure if your agency has this service included in your reseller agreement with Deem, please contact your Deem Channel Sales Manager. To request SDA, enter a support case (see Entering a Support Case for instructions).

Tip: For an overview of SDA, see Southwest Direct Access (SDA) Frequently Asked Questions (FAQs).

To configure Southwest Direct Access, follow these steps:

1. If you are not already on the Add Ancillary Source or Edit Ancillary Source page, follow the steps outlined in Adding or Changing Agency Settings, and click the Add Ancillary Source link to add an ancillary source (the Add Ancillary Source page appears), or the link in the Source Name column to edit an existing ancillary source (the Edit Ancillary Source page appears).

2. On the Add Ancillary Source or Edit Ancillary Source page, enter or edit the name to identify the source in the Source Name field (such as "SDA").

3. Choose Web: Southwest from the Source dropdown menu. Additional fields appear:

   1. Southwest ID: Enter your agreement number. This number is validated.

   2. Would you like the system to add ancillary passive segments to your primary GDS? Select the "Yes, system generated" radio button.

   3. Is GDS fare validation required? Choose one of the following:

      • Click the No radio button. The is the best practice. GDS-derived tickets are managed by the agency and uploaded as offline unused tickets.

      • Click the Yes radio button to push the booking either to the SDA service or to the GDS based on a threshold setting. Additional options appear:

        1. Minimum cost savings required to allow Southwest booking: Enter a threshold amount and select a currency from the dropdown list. The threshold amount is the minimum cost savings that would trigger using the SDA service rather than the GDS.

        2. GDS Source: Choose a GDS from the dropdown list.

        3. TA Group: Choose a TA Group from the dropdown list.

        4. Pseudo City Code: Enter the PCC.

        5. Default Queue: Enter a default queue for processing the PNRs (where the PNR will be sent for fulfillment once booked).

        6. Airline Private Rate Codes: Enter any private rate codes, if appropriate.

4. Click the Save button.

Note: A billing address is required for a payment card used in any SDA booking. The traveler can use a payment card stored in his or her profile.

Travelfusion Sourcing for Air

Travelfusion logs directly into the low-cost carrier’s website to get the carrier’s availability and pricing. The carriers must be added as ancillary sources. Currently supported low-cost carriers include (others are added periodically):

 To configure ancillary sources through Travelfusion:

1. If you are not already on the Add Ancillary Source or Edit Ancillary Source page, follow the steps outlined in Adding or Changing Agency Settings, and click the Add Ancillary Source link to add an ancillary source (the Add Ancillary Source page appears), or the link in the Source Name column to edit an existing ancillary source (the Edit Ancillary Source page appears).

2. On the Add Ancillary Source or Edit Ancillary Source page, enter or edit the name to identify the source in the Source Name field (such as "Travelfusion").

3. Choose WEB: TRAVELfusion from the Source dropdown menu. Additional fields appear:

   1. Airline:  Select the airline from the dropdown menu.

   2. Source Override:  Choose one of the following options: 

      • Replace Primary Source Content: This option is recommended. With this option, you have to specify at least one airline. You can enter as many airlines as needed separated by semicolon. The system makes a call to both the primary and ancillary sources. When a response is returned, the system compares the primary and ancillary flights. Whenever the same flight is returned from the ancillary source, the flight from the ancillary source is used instead of the primary source.

      • Supplement Primary Source Content: With this option, the system compares primary and secondary flights and uses flights from the ancillary source if they don't exist in the response from the primary source.

      • Exclude Primary Source Content: With this option, all flights for the specified airlines are ignored from primary source and only flights from the ancillary source are used. If a user selects a flight from an ancillary source, then that flight is booked in the ancillary source.
        
        

   3. Would you like the system to add ancillary passive segments to your primary GDS? Choose Yes, using Custom PNR, Yes, system generated, or No, do not add passive segments to primary GDS. 

      • We recommend choosing Yes, system generated, or No, do not add passive segments to primary GDS.

      • For details on passive segments, see "Passive Segment Processing" in Adding or Changing Agency Settings.

4. Click Save to save your changes.

Web Sourcing for Hotels: Booking.com

Booking.com Hotel inventory is available to Deem. To configure Booking.com Hotels, follow these steps:

1. If you are not already on the Add Ancillary Source or Edit Ancillary Source page, follow the steps outlined in Adding or Changing Agency Settings, and click the Add Ancillary Source link to add an ancillary source (the Add Ancillary Source page appears), or the link in the Source Name column to edit an existing ancillary source (the Edit Ancillary Source page appears).

2. On the Add Ancillary Source or Edit Ancillary Source page, enter or edit the name to identify the source in the Source Name field (such as "Booking.com").

3. Choose Web: Booking.com from the Source dropdown menu. Additional fields appear:

   1. Would you like the system to add ancillary passive segments to your primary GDS? Click the "No, do not add passive segments to primary GDS" radio button.

   2. Mark hotel content as: Click the No Preference radio button.

   3. Enable this source for: Click the Merchant and Retail radio button.

   4. Enable promotion codes: Click the No radio button.

   5. POS Identifier: Enter the site’s ID.

   6. User ID: Enter the site’s user ID.

   7. Password: Enter the site’s password.

   8. Locale: Choose the country and language, such as English (United States), from the dropdown menu. 

4. Click the Save button.

FAQ for Booking.com

• How do travelers identify Booking.com room rates?

  • Travelers see a Booking.com badge on both desktop and mobile. See examples, below:

Open

Booking.com badge - Etta Desktop

Open

Booking.com badge - Mobile

• Can a fake credit card be used for testing?

  • Booking.com performs credit card validation. While the room may initially appear confirmed, Booking.com will send a cancellation email due to credit card authorization failure.

• Can a site card be used to book these rates?

  • Yes.

• Is a credit card billing address required?

  • Yes. If no billing address is present in the Traveler Profile, they will be prompted to add one on the purchase page.

• Does Booking.com support Conferma Virtual Pay?

  • No. Conferma Virtual Pay is only applicable to GDS hotel segments.

• How do I know that my Booking.com reservation is confirmed?

  • Booking.com sends a confirmation email. This email contains complete booking information, links to modify/cancel the reservation and a Booking.com PIN number. This is in addition to Deem sending a confirmation email.

• How can I change or cancel a Booking.com reservation?

  • All reservation modifications can be made in Deem. Alternately, travelers can use the Modify your booking link found in the Booking.com email confirmation.

  • Since a change is essentially a cancellation followed by a new booking, Booking.com will generate a cancellation email then a new confirmation email. Cancellation example, below:

• Can Booking.com be self-enabled (by the TMC)?

SilverRail Sourcing for Trains

SilverRail is another provider of availability and pricing, but instead of airline carriers, SilverRail provides this information for train travel. For a training tip on how to configure train travel, see Setting Up Train Travel.