This topic provides examples of emails that may be generated by Deem in specific scenarios.

Pre-trip approval (PTA) Emails

Traveler

Deem sends the following emails to travelers in various scenarios in which pre-trip approval is required for their booking.

Trip Pending Approval

Trip Declined - Confirming Trip Auto Canceled

Trip Approved - Sent to Ticketing

Manager Notifications Setup - Trip Confirmation Email

Manager/Static Approver

Deem sends the following emails to managers/static approvers in various scenarios in which pre-trip approval is required for traveler bookings.

Accept or Decline Approval

The following example email is based on all trips requiring approval. If PTA has a specific policy, such as approval required when the fare is $150 over the lowest logical fare, the email includes that policy break and lists the flights the traveler declined.

Trip Declined

Trip Decline and Auto Cancel Confirmation

Trip Approved

Manager Notifications Setup

Hold Trip

Deem sends the following emails to travelers who place a trip on hold.

Hold Trip Confirmation Email - Confirmation once trip is successfully placed on hold

Hold Trip Reminder - Reminder email to purchase or cancel trip

Hold Trip Auto Cancel - Email if traveler does not go online or call an agent to purchase or cancel their trip

Delegate-Booked Trip

Traveler

Deem sends the following emails to any traveler who books a trip or whose delegate books a trip.

Purchase Confirmation

Trip Canceled

Delegate

Deem sends the following emails to delegates if they book a reservation for their traveler. If the traveler books the reservation, the delegate does not receive the email notification; however, the delegate can see the trip by logging into Deem. 

Purchase Confirmation

Trip Canceled

Delegate Access to Profile

Traveler

Deem sends the following emails to travelers when a delegate is assigned to or removed from their account.

Delegate access established

Delegate access removed

Delegate

Deem sends the following emails if a user is assigned or removed as a delegate on a traveler’s account.

Delegate access established

Delegate access removed

Open Enrollment

Deem generates the following email to users who initiate Open Enrollment online. Users must click the link within the confirmation email to complete the registration process. 

New User/Password Reset

Deem generates the following email to users when they request a new user ID or password reset.