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Deem Enhancements for 2022.8, 2022.9 Executive Summary  

Deem continues to improve our site administrator and agency experiences with key enhancements that help corporations and TMCs manage the travel buying process.

Check out the details on these Deem updates below!

Regards,

Your Deem Product Management Team 

About the Release Notes  

Deem release notes provide useful technical information about the latest release. For each release, the notes provide:

  • A high-level description of the release, including major changes and enhancements

  • Instructions to help you get started with set-up and administration (when applicable)

Feature Enhancement:

Search Change Alignment 

  • Description: When travelers use the “change” link to update air search criteria, hotel and car rental searches will be updated using the new search criteria. 

  • Benefit: Travelers can update the search criteria on the air search results page and continue their hotel and car rental searches using the same search criteria. 

  • Site Admin Experience: No admin experience required. 

Travelfusion Carriers 

  • Description: Swoop and Avelo airlines have been added to Travelfusion. 

  • Benefit: Travelers have access to Swoop and Avelo airlines. 

  • Site Admin Experience: Travel admin has to configure the ancillary in the agency configuration.

Branded Fares for Lot and Scandinavian Airlines 

  • Description: Branded fares are now available for Lot and Scandinavian Airlines. 

  • Benefit: Travelers are able to access to branded fares for Lot and Scandinavian Airlines 

  • Site Admin Experience: No admin experience required. 

Book Again for Private Rate Hotels 

  • Description: Book Again will work for itineraries that include a private rate hotel. 

  • Benefit: Travelers can use the Book Again feature for itineraries that include a private rate hotel. 

  • Site Admin Experience: No admin experience required. 

Australia State Codes 

  • Description: Australia state codes have been updated to three characters. 

  • Benefit: The system will now recognize Australia state codes as three-character codes to prevent confusion with two-character state codes. 

  • Site Admin Experience: No admin experience required. 

Motto by Hilton Hotel Chain 

  • Description: Motto by Hilton hotel chain will now appear in Hilton Superbrands when filtering by hotel brands. 

  • Benefit: Travelers can easily find and book Motto hotels. 

  • Site Admin Experience: No admin experience required. 

Pet Friendly Amenity 

  • Description: Travelers can now filter and book hotels that are pet-friendly. 

  • Benefit: Travelers can easily find pet-friendly hotels for their trip. 

  • Site Admin Experience: No admin experience required. 

Hotel Private Rate Code (Amadeus Only)

  • Description: When a private hotel rate is not returned from Amadeus for a hotel request, the rate code will be dropped and public rates will be shown.

  • Benefit: Travelers will be shown all available rates for a hotel when private rate is note available.

  • Site Admin Experience: No Admin experience required.

Updated SSR Format - Multiple Travelers (Amadeus Only)

  • Description: When multiple passengers are booked in the same record, the SSR format will now add the correct information for each.

  • Benefit: The correct information will be passed in the SSR format when multiple passengers are booked in the same record.

  • Site Admin Experience: No Admin experience required.

Implemented Branded Fare Pricing (Sabre & Amadeus Only)

  • Description: We have implemented branded fare pricing for Singapore Airlines (SQ).

  • Benefit: Travelers will now be able to view and select from multiple branded fare tiers for Singapore Airlines (SQ).

  • Site Admin Experience: No Admin experience required.

Resolved Same-Day Search Behavior

  • Description: When booking a same-day trip, if the hotel search is not closed, you are not allowed to move forward with purchase.

  • Benefit: The page no longer loops back to the Flight Return Page upon selection of a return flight. Instead, an error is shown regarding the hotel allowing you to move forward.

  • Site Admin Experience: No Admin experience required.

Updated Pricing Logic (JetBlue Only)

  • Description: Pricing logic for JetBlue (B6) has been updated to better support unrestricted and refundable fare tiers.

  • Benefit: Travelers are now able to select unrestricted and/or refundable fare tiers and proceed to purchase while retaining their selected fare.

  • Site Admin Experience: No Admin experience required.

Implemented New Travelfusion Carrier - Flair Airlines

  • Description: Flair Airlines (F8) is now available via Travelfusion.

  • Benefit: Travelers are now able to search and select Flair Airlines (F8) if enabled.

  • Site Admin Experience: Add an ancillary source in the agency configuration to activate this content.

 

Updated Passive Hotel Segments - Change Flow (Sabre Only)

  • Description: Passive hotel segments booking via Sabre CSL will be updated when the hotel booking has been changed online.

  • Benefit: Travelers and the TMC will be shown the correct hotel booking data when viewing the trip post-change.

  • Site Admin Experience: No Admin experience required.

Implemented Branded Fare Pricing for additional carriers (Sabre & Amadeus only)

  • Description: We have added support for Branded Fare pricing for EL AL Israel Airlines (LY).

  • Benefit: Travelers will now be able to view and select from multiple branded fare tiers for EL AL Israel Airlines (LY).

  • Site Admin Experience: No Admin experience required.

Car Rental - Direct Billing

  • Description: Car Rental direct bill by locale feature has been repaired.

  • Benefit: The option for direct bill can now be offered on a by-location basis.

  • Site Admin Experience: This is available in the Private Rates > Rental Car Discount Codes configuration. Click the option to ‘Add a Locale’ at the bottom on the configuration.

Car Service Status Update

  • Description: Car Service declined reservations show the correct status in the traveler's itinerary.

  • Benefit: When a vendor declines a car service request, the status will be updated in the itinerary to avoid any confusion.

  • Site Admin Experience: No Admin experience required.

Multi-Connection Flights (Sabre BFM only)

  • Description: Sabre BFM customers are able to view fights that require more than one connection in search results.

  • Benefit: Travelers are now shown additional options when searching locations where multiple connections are needed.

  • Site Admin Experience: No Admin experience required.

Bug Fixes for September 2022

  • Travelers will no longer have to enter data twice in the multiple passenger purchase flow. 

  • When the form of payment is rejected by Travelfusion, travelers will now be able to enter a personal card to complete the transaction. 

  • Connecting overnight fights now show the correct travel dates post-purchase.

  • Travelers will no longer be redirected to the search results page after selecting flights for purchase. 

  • PNRs canceled within 24 hours will be automatically voided. (The same fix for split tickets will be in a subsequent release.) 

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