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Overview

To meet European Economic Area (EU/EEA) Revised Payment Services Directive (PSD2) requirements for Strong Customer Authentication (SCA), Deem will implement additional payment security checks, for travelers using a credit card provided by an EU merchant bank. Travelfusion will implement these measures, starting March 2021. 

Travelers who book trips through Travelfusion, using a credit card belonging to an EU merchant bank, will see a new pop-up window with security questions from their merchant bank. 

How it will work:

  • Select trip options, and continue to Purchase page.

  • Click on the Purchase button.

  • A secure merchant/bank window will pop-up with security questions.

  • Once questions are answered, the merchant bank will send Deem a token.

  • Deem will send that token to content provider.

  • Once security measures are met, the booking is complete.

FAQs

For Travel Managers 

Q. What should my travelers watch out for?

A. Following the release of PSD2 compliance, travelers using EU bank issued credit cards for travel booked within the EU should watch for a pop-up window from the merchant bank asking for additional security authentication. This may include questions such as CVV/CVC verification, mother’s maiden name, or a password specific to the issuing bank’s service, such as Verified by Visa or SecureCode by MasterCard. These additional security parameters, within Deem, are expected, safe, and secure.

Q. Do I need to make any changes to my site’s configuration? What does Deem recommend?  

A. There are no additional configurations necessary to support PSD2; however, virtual and corporate issued credit cards are currently exempt from the regulation, and may be an alternative payment method that could be used in lieu of a personal credit card.

Q. Who should I contact if I run into issues? 

A. Direct customers and TMCs should report issues by logging a ticket with Deem Support in the support portal or by sending an email to support@deem.com.

Customers working indirectly with Deem via a TMC should report issues to their TMC.

If you are uncertain, please email support@deem.com 

For FAQs for Travelers, click HERE.


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