Deactivate User Account

Benefits and Need to Know

Benefits

• TMC and client can deactivate accounts with appropriate permissions.

  • Please click link for further information around Partner Dashboard/Console Admin Permissions.

Need To Know

• Deactivate one or more traveler profiles. Profiles will not be completely deleted, simply deactivated, which will also remove the delegate association to the profile if there is one.

• User accounts can be deactivated manually or through an HR feed, User Profile Upload or Web Services.

Note: If creating and deactivating with HR feed or Web Services: DO NOT deactivate profiles manually (unless urgent). Profiles should be deactivated through the HR feed or Web Services as configured.  Depending on how they are set up, the manually deactivated account may become reactivated when the HR feed or Web Services is triggered.  

• Deactivated profiles can be reactivated at anytime.

• Deem maintains PNR data for at least 10 years.

• Deem maintains Profile data until site is decommissioned.

  • The profile remains in Deem’s applications, allowing you to reactivate if necessary.  But again all PII data will not remain. Once deactivated the travel or delegate will not have access to the account, only those with Partner Dashboard/Console access will have the ability to access or reactivate.

How to Deactivate

Take the following steps to manually deactivate user account.

• On the Users Tab, select Single User Deactivation.

Enter search criteria for account.

• Search for the user or users you need to deactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.

• Select Add in the Search Results list to move the name to the Selected Results list.

• User account will move down to Selected Results.

• Once all users that you want to deactivate are in the Selected Results list, select Continue.

Select deactivation option

• Deactivate and Mark inactive in Company: (Recommended)

  • This is used most often when an employee has left the company and is not expected to return. This user would also be removed from reports and statistics.

  • If Deem is synching profiles to the GDS, this option also triggers a message to “purge” that profile, if “purging” is enabled by the system responsible for this process.

• Deactivate Now

  • Deactivates only the Status, this is used most often when an employee has taken a leave of absence or similar temporary absence from the company and is expected to return. This user would continue to be included in reports and statistics.