Single User Activation or Reset Password

On this page:

Overview

Single user activation or password resets can be completed through the Deem Partner Dashboard with appropriate permissions.

Please access Partner Dashboard/Console Admin Permissions for further information.

Activate single user or reset password

To activate a single user or reset a password:

On the Sites tab, select Settings in the Edit Site column.
On the Users tab, select Single User Activation.
Enter search criteria for account/user(s). Partial information can be entered in the search.
Optionally, select Show only manually added users to narrow search to only manually created users.
Optionally, select Show only inactive users to narrow search to only inactive accounts. Deselect this option to reset the password of an active account.
Select Search.

Note: If you know there are fewer than 200 user accounts you can leave all search options blank and click search.

In Search Results, select Add to move the user for activation or password reset to the Selected Results list.
Continue to add users to Selected Results until all users are listed to send an email for activation or password reset. Select Continue.
Select from the Password Options.

Have system generate random password: System generates an activation email and will force the client to reset their password upon their initial login.

Pre-define password for user: Select this option if you would like to define the password for the user. Enter the defined password in the Password field and then re-enter it as prompted. Ensure you provide the defined password to the user.

Force user to change password on first login: It is recommended to select this if you are manually setting the password for the user.

Note: System generated passwords are recommended for security, however, you have the option of pre-defining a password, if necessary.

Select Activate Now.
The User tab redisplays upon a successful activation or password reset. If the user indicates they have not received the password reset email, please have them check their email spam, junk, or deleted email folders.