Display Configuration

Benefits and Need to Know

Benefits

• Set up multiple configurations, and then organize the configurations into sets that can be assigned to appropriate group

• You can add the same configuration to more than one set

Example: Same display configuration used by the default group and manager group, where as the VIP group has a separate display configuration.

Need To Know

• You would typically create a configuration that matches a policy list

• Display Configuration List: Is a list of display decisions

  • In order to have different display configurations for users, you create or edit each display configuration list

• Display Configuration Set: Provides the ability to compartmentalize display configuration to be later add to a group

• Service Rules: Provides you to area to file sets to the appropriate groups

  • Please click link for further information about Lists, Sets and Rules

Task

Process and Helpful Hint

Edit Display Configuration List

Note: The Display Configuration clones over from your template. which can be edited by taking the following steps

• Click Settings tab

• Click Display Configuration

• Click Display Configuration List

• Select the policy you would like to edit

• Once configuration has been configured move to the bottom and click Save

• Validate that the display configuration has been added to the display configuration set

Add To Set

Now that you have updated your display configuration, you will need to validate that the list has been added to the correct set. This will allow you to add the display configuration to  the service rules to each appropriate group.

• Click Services tab

• Click Display Configuration link

• Click Display Configuration Set

• Garbage can with a red X indicates the policy is added to a Service Rule

All of the sets look to be added to the Service Rules, but you will want to validate you have assigned them to the correct Service Rules

Validate Service Rules

Added/validate all display configuration sets have been added to the Service Rules

• Click Rules tab

• Click Service Rules

• Click Edit to the right of each rule, under the Travel column

• Scroll down to Display Configuration and select configuration for the group

• Scroll to the bottom of the screen and click on Save

• Once you have confirmed updates have been made to each group, click Save Priority Changes

• Click Changes not applied in the upper right-hand corner of the screen

• Click Commit

Yay changes have been successfully committed

• Test to insure display configuration is working properly

Task

Process and Helpful Hint

Creating new Display  Configuration through cloning existing policy

While the display configuration is cloned over from your template, you can not only easily edit the display configuration (as demonstrated above), but you can also clone an existing policy to create another.

Example: Let’s say you have two policies on your temple (Default and VIP).  Default being the most restrictive and VIP which is the least restrictive (typically very limited restrictions). You now need to configure a third policy that allows for business and first class when traveling internationally.

• Click Clone to the far right of the default policy group

• Change Policy Name

  • In this example changing to Manager Policy

• Enable shopping for First Class Cabin: click on radio button to enable

• Enable shopping for Business Class Cabin: click on radio button to enable

• If these are the only changes move to the bottom of the screen and click Save

Add To Set

Now that you have updated your display configuration, you will need to validate that the list has been added to the correct set. This will allow you to add the display configuration to the service rules to each appropriate group.

• Click Services tab

• Click Display Configuration link

• Click Display Configuration Set

• Click Add A New Display Configuration Set

• Enter Set Name:  in this example I have entered Manager Display Config

• Click Add Config

• Click radio button to the left of the policy you would like to add

• Click OK

• Click Save

Add to Service Rules

Added/validate all display configuration sets have been added to the Service Rules

• Click Rules tab

• Click Service Rules

• Click Edit to the right of each rule, under the Travel column

• Scroll down to Display Configuration and select configuration for the group

• Scroll to the bottom of the screen and click Save

• Once you have confirmed updates have been made to each group, click Save Priority Changes

• Click Changes not applied in the upper right-hand corner of the screen

• Click Commit

• Yay changes have been successfully committed

• Test to insure display configuration is working properly

Task

Process and Helpful Hint

Activate Display Config

• Activate Configuration: Click radio box to the right to activate

• Evaluate itineraries for compliance with travel policies: Click Yes

Air Shopping Display Configuration

• What mileage radius should the system use to offer alternate airports and cities when a user searches for a single airport or city?:

  • Recommended: 75 miles

• Select a method for shopping airline itineraries:

  • Recommended:  ITA or the super domain setting (also set to ITA)

• Enabled schedule based shopping for airline itineraries:

• Default search method: Select By price, By schedule, or Use superdomain setting from the dropdown menu

  • Recommended: We recommend searching by price.  Defaulting to schedule can make the search appear slower since it takes the system much longer to parse in schedule results from the GDS whereas price search is much faster and the results render more quickly.

• Default travel type: Select Oneway or Roundtrip from dropdown menu

  • Recommended: Roundtrip

• Select the earliest limit of the time range that will be used to search all US domestic and Canadian airline availability based on the user's requested time:

  • Recommended: 2 hours

• Select the latest limit of the time range that will be used to search all US domestic and Canadian airline availability based on the user's requested time:

  • Recommended: 2 hours

• Select the earliest limit of the time range that will be used to search all non-US domestic and non-Canadian airline availability based on the user's requested time:

  • Recommended: 2 hours

• Select the latest limit of the time range that will be used to search all non-US domestic and non-Canadian airline availability based on the user's requested time:

  • Recommended: 12 hours

• Enable shopping for unrestricted fare type:

  • Recommended: Yes

• Enable shopping for refundable fare type:

  • Recommended: Yes

• Select default fare type:

  • Recommended: Lowest Available

• Enable shopping for First Class Cabin:

• Enable shopping for Business Class Cabin:

• Enable shopping for Coach Class Cabin:

• Enable shopping for Premium Coach Cabin

• Select Premium Coach airlines: Appears if Premium Coach Cabin toggled on

  • Recommended: Do not select airlines (Restricts class of service to return only Premium Coach for airline selected)

Note: The best practice is to *not* have any airline selected and let the system find the most appropriate flight options based on availability.

• Not selecting airlines will allow the system to best search for Premium Coach as a preferred cabin class and return if available, otherwise return the next best cabin class.

• With airlines selected, the search will fail for markets that do not have Premium Coach service or return only a small subset of flight options.

Note: click on the radio button to the left of the Use Custom to customize the label for each class of service.

Example: In this example changing Coach to Economy

• Enable shopping for disabled cabin classes: Select Yes or No

  • Recommended: Yes

• Display Nearby Airports by default:

• Expand flight results to include non-stops when available:

  • Recommended: Yes or Use superdomain setting to allow search results to expand to show non-stops when the search criteria would otherwise not have returned them. Choosing No will not expand the search results

• Enable flexible fares search:

  • Recommended: Select Yes or Use superdomain setting to display the flexible search options.

Note: (Sabre only)

• Default the flight results sorting view to:

  • Select Use superdomain setting, Policy/Preferred, Cost, Departure, Arrival, or Duration from the dropdown menu.

• Enable airline web fare booking capabilities?:

  • Select Yes to enable web fare booking. Web fares include VMI Baby, Ryan Air, and EasyJet.

  • Select No to not allow web fare booking.

• Allow flight solutions that require more than one ticket?:

  • Select Yes to enable split ticketing

Note:  Please review all custom field configurations regarding DSM, PTA and PNR Edits related to total air fare to ensure correct output.  You can enter a support ticket if you are not familiar with Java Script.  

Please Note:  This functionality is limited to Sabre users only and does not apply to multi-city trips. 

Please Note:  Split ticket option will only be recommended when the savings is greater than $50 compared to the single ticket option. The threshold is not configurable and defined as a system default.

• Allow anytime search for flights: Select Yes, No, or Use superdomain settings from the dropdown menu

  • Recommended: Select Yes or Use superdomain settings to expand the display of flight search results to all available flights for the day of travel

Note: By default, the air search time is set to be Morning (6am – 12pm) for departures and Evening (6pm – 12am) for return flights. The user can always select specific times from a dropdown menu. Choosing No does not change the default display times

• Default the flight search time to 'Anytime'?:

• Allow Morning, Afternoon and Evening flight searches?:

  • Select Yes, No, or Use superdomain settings from the dropdown menu

  • Selecting Yes to display options to search by morning, afternoon or evening

  • Selecting No will not display this option

• Allow out of policy trips to be bookable?:

  • Recommended: Yes

Train Shopping Display Configuration

• Select the maximum number of travelers that may be booked on any Train trip:

  • Recommended:  1

• Designate behavior the system should use if the rate confirmed at time of booking varies compared to during shopping:

  • Continue if fare decreases : Select Yes or No

    • Recommended: Yes

    • If yes, enter maximum allowed variance amount:

  • Continue if fare increases: Select Yes or No

    • Recommend: Yes

    • If Yes, enter maximum allowed variance amount:

• Train service classes (displays in Trip Planner)

  • Enable shopping for First Class Cabin:

    • Recommended: Enable

  • Enable shopping for Business Class Cabin:

    • Recommended: Enable

    • Recommended: Change label to Acela/Regional Business

  • Enable shopping for Coach Class Cabin:

    • Recommended: Enable

    • Recommended: Change label to Regional

Hotel Shopping Display Configuration

• How do you want to display Hotel results to your users?:

  • Recommended: Option 2: Preferred and non-preferred Hotels are displayed together. Users see all the properties at once. Preferred properties are automatically displayed first.

• Select a method for shopping hotel inventory: Select GDS, Ancillary, Both GDS and Ancillary, or Use super domain setting from the dropdown menu

• Allow a credit card with expiration date before hotel stay to be used as hotel guarantee: 

  • Selecting Yes, to allow using as a guarantee for late arrival a credit card that has an expiration date before the anticipated hotel stay

  • Selecting No, stops booking if credit card expired prior to hotel stay

• Designate the mileage radius that the system should use when searching for hotels:

  • Recommended: 60 miles

• Designate the mileage radius that the system should use when searching for reference points:

  • Recommended: 60 miles

• Select default hotel search radius:

  • Recommended: 5 miles

• Display the following message to users when they choose a private rate hotel that can only be booked directly by the travel agency:

  • Recommended: We're sorry, but we cannot automatically confirm your hotel when you purchase this itinerary. Your travel agency will be alerted and handle contacting the hotel directly to book your stay. Your hotel will have a system status as on request.

• Select the maximum number of guests allowed per hotel room booking:

  • Recommended: 1

• Enable Trip Advisor reviews: Select Yes, No or Use Superdomain settings

• Allow out of policy hotel rooms to be bookable?:

  • Recommended: Yes

Car Shopping Display Configuration

• Restrict car sizes to users: Select Yes or No

  • Yes, Restrict car sizes. For "Do not display these car sizes," select the car sizes in the selection box (such as Luxury). 

Note: If more then one car size: Select the first car size, and then hold down Control (CTRL) and click subsequent car sizes, or hold down the Shift key to select a range of car sizes. These sizes will not appear to users.

• Default car size:

  • Recommended: Set to max car size under travel policy

• Do not display these car types: Select the car types in the selection box

Note: Select the first car type (such as 4-5 Door), and then hold down Control (CTRL) and click subsequent car types, or hold down the Shift key to select a range of car types.

• Hide the car matrix on the search results: Select Yes or No

• Require form of payment for Rental Car only bookings:  Select Yes or No

  • Recommended: No

• Restrict users from booking Hybrids: Select Yes or No

• Allow out of policy rental cars to be bookable?: Select Yes or No

  • Recommended: Yes

Booking, Change and Cancellation Configuration

• Default search form to include flights: Select Yes to expand the Flight checkbox when the user starts a travel search

• Default search form to include hotel: Select Yes to expand the Hotel checkbox when the user starts a travel search

• Default search form to include rental car: Select Yes to expand the Rental Car checkbox when the user starts a travel search

• Allow users to search and book flights: Select Yes to allow. Select No to prevent users from booking flights

• Allow users to search and book hotels: Select Yes to allow. Select No to prevent users from booking hotels

• Allow users to search and book rental car: Select Yes to allow. Select No to prevent users from booking rental car

• Select the minimum time required before flight time for booking and changing airline flights:

• Select the maximum number of travelers that may be booked on any airline flights:

  • Recommended: 1

• Display the option to add Special Handling text on the Trip Purchase page?: Select Yes or No 

  • Select Yes to allow free form text to be entered by the traveler, which can be used to set queue delivery options

• Enable user to change the Traveler Name on the Purchase page?: Select Yes or No 

  • Recommended: No, if not assigned guest group

  • Recommended: Yes, if assigned to guest group

• Hide the Address field from the Purchase page?: Select Yes or No

  • Select Yes to not display the address

  • Select No to display the travelers address as listed in the profile

• Hide Emergency Contact field on Purchase page?: Select Yes or No

• Allow Single use credit card on Purchase Page?

  • Select Yes to allow the user to enter a one-time only form of payment on the Purchase page

  • This card will not be saved to the user’s profile

• Select the system behavior that should apply when a hotel or car booking fails during the purchase process?:

  • Recommended: Complete purchase without hotel or car

• Display the following advisory text when the Trip is booked without requested hotel(s) or car(s):

• Do not apply unused ticket: Select Yes or No

  • Recommended: No

• Enable users to change or cancel airline flights, trains, hotels, and/or rental cars post booking?:

  • Recommended: Yes

• Limit online cancel to only online booked domestic trips where full fare details are available?: Select Yes or No

• Automatically void airline tickets when an itinerary is cancelled?: Select Yes or No

  • Recommended: Yes

• Automatically refund airline tickets when an itinerary is cancelled?: Select Yes or No

  • Recommended: Yes

• Allow ticket exchanges that result in forfeiture of residual fare?: : Select Yes or No

  • No: If automated ticket exchange is enabled for this site, the system will recommend that a new ticket is issued as opposed to an exchange.

  • Yes: Enter the "Maximum value that the fare forfeiture will be allowed during an exchange" as a decimal number. If automated ticket exchange is enabled for this site, the system will allow the exchange of a ticket resulting in a forfeiture within the defined threshold.

• Allow online changes to offline originated transactions?: Select Yes or No

  • Recommended: Yes

• Allow users to Opt in/Opt out of unused ticket?: Select Yes or No

  • Yes, automated ticket exchange is enabled for this site, the Remove unused ticket link will appear on the Trip Review page for the user to opt out of applying for the unused ticket. The link appears only if the user is booking a new trip, and unused tickets are available. If the user removes the unused ticket, the Apply unused ticket link appears so that the user can reselect it.

Note: If the user declines an unused ticket, it is documented in the PNR XML file along with the exchange details for that ticket.

• Do not display unused tickets to users?: Select Yes or No

• Select the system behavior that should apply when a user requests to change only their return flight(s):

  • Advise user of possible fare increase and continue

  • Require user to contact agency

• Allow users to exchange a non-refundable airline ticket for a refundable ticket: Select Yes or No

• Allow users to exchange an unused airline e-ticket only if the name on the ticket matches that of the traveler for validated tickets: Select Yes or No

• Unused airline e-tickets are locked for re-use for two days:

• Select the method that should be used when there are multiple unused e-tickets on the same carrier:

  • Use e-ticket with the nearest expiration date

  • Use e-ticket with the most applicable value

• Enable users to change hotel reservations that include a non-refundable deposit or are outside of the cancellation period? (applicability based on presence of GDS data):

Tentative Trips Configuration

• Do you permit travelers to hold tentative trips?: Select Yes or No

  • Recommended: Yes

• What is the minimum time prior to departure required to hold a tentative trip?

  • Recommended: 4 hours

• When a tentative trip is held, the system can remind the traveler that their booking should be purchased or cancelled. When should the system send this email reminder?

  • Recommended: After 6 hours

• Allow reservations to be placed on hold until:

  • Recommended: 24 hours or time limit to most restrictive segment, whichever is earlier

• Override company name on disclaimer:

  • Recommended: Enter Agency name

Dynamic Site Messaging

• Enable dynamic site messaging?: Select Yes or No

  • Recommended: Yes

Page Messages

• Disregard as no longer relevant, use Dynamic Site Messaging (DSM)

WebFare Source Messages

• Provide a message that will be displayed to the user when they select a web fare option at the Air Search Results page: 

  • Recommended: This flight will be booked directly on the airline website.

• Provide a message that will be displayed to the user at the Terms and Conditions page:

  • Recommended: I acknowledge and agree to the airlines terms and conditions.

• Provide a message that will be displayed to the user at the Trip Confirmation page and the Email Notification:

  • Recommended: This flight has been booked directly on the airline's website.  Their rules indicate changes and cancellations must be made with them directly.

• Provide a message that will be displayed to the user at the Trip Details page:

  • Recommended: This flight has been booked directly on the airline's website.  Their rules indicate changes and cancellations must be made with them directly.