Deactivate User Account

Benefits and Need to Know

Benefits

• TMC can manually deactivate accounts with appropriate permissions

• Client can manually deactivate accounts with appropriate permissions

  • TMC must provide Deem Partner Dashboard Access

    • Permissions

      • User Manager: Allows individual to manually create/deactivate/reset password as well as update profiles

      • Profile Extract Administrator: Allows individual to extract user profiles

      • Profile Upload Administrator:  Allows individual to upload user profiles

      • Profile Upload Log Access: Allows individual access to past user extract logs

Need To Know

• User accounts are only deactivated they are not deleted

• User accounts can be deactivated manually or through an HR feed, User Profile Upload or Web Services

  • Note: If creating and deactivating with HR feed or Web Services: DO NOT deactivate profiles manually (unless urgent). Profiles should be deactivated through the HR feed or Web Services as configured.  Depending on how they are set up, the manually deactivated account may become reactivated when the HR feed or Web Services is triggered.  

• Deactivated profiles can be reactivated at anytime

• Deem maintains PNR data for at least 10 years

• Deem maintains Profile data until site is decommissioned

  • The profile remains in Deem’s applications, allowing you to reactivate if necessary.  But again all PII data will not remain. Once deactivated the travel or delegate will not have access to the account, only those with Partner Dashboard access will have the ability to access or reactivate.

    • Note: When a user account is deactivate the PII data will be removed from the individual profile

    • Note: If a client leaves Deem, you can request the client site to be decommissioned. Which at that time all profiles will be decommissioned as well.

Benefits and Need to Know

How to Deactivate

• Log into Deem Partner Dashboard

• Access client’s site

• Click on Users Tab

• Click on Single User Deactivation

• Enter search criteria for account

  • Select Basic Search or Advanced Search

    • Advanced Search allows you further profile fields to search from

  • First Name:

  • Last Name:

  • User Name:

  • Email:

  • Employee ID:

  • Account Type:

    • End User: User profiles

    • Support:User profiles designated as support

  • User Status:

    • Show only active users

    • Show only inactive Deem users still active in company

    • Show all users

  • Helpful Hint:  You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below

    • First initial of first name and first initial of last name

    • Partial first name

    • Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev.  The system will present any last name starting with Nev.

    • Partial email address or even partial External ID

    • Search by only Active Users, to narrow down profile returned to only active accounts

    • If you know there are fewer than 200 user accounts you can leave all search options blank and click on search

  • Click on Search

• Select User account/accounts to be deactivated

  • Click on Add to the left of the user account to be deactivated

• User account will move down to Selected Results

• You can continue to search for further accounts to be deactivated and add to the Selected Results section 

• Click on Continue

• Click on deactivation option

  • Deactivate and Mark inactive in Company: (Recommended)

• Deactivates Status and Status in Company

• Deactivate Now

  • Deactivates only the Status