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The following lists outline generally supported and non-supported options in Deem. Please contact Contact an agent for assistance if you are unable to change or cancel online.
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Add or change seat selection
Change outbound flight only, or outbound and return flights (Deem reprice reprices the entire tickets and you must select both the outbound and return flights. The original ticket cost is applied to the new booking and charges may apply for any difference in fare.)
Change return flight only (can be changed prior to start of trip or after completing outbound flight)
Change and cancel online or offline (booked by agent) originated flight, hotel and/or car booking.
Add hotel and/or car to an existing flight booking (available options depend on your site configuration)
Add flights to an existing hotel and/or car booking (available options depend on your site configuration)
Selectively remove (cancel) a single service (flight, hotel and/or car) from trip
Cancel or change hotel booking if within cancellation policy
Change or remove (cancel) a single service from a multi-service (flight, hotel, or rental car)
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Hotel and car bookings cannot be changed/cancelled if within the no-cancellation period; for example, many hotels/car rentals don’t allow cancellations or changes within 24 hours of check-in/pickup
Changes to flight Origin or Destination
Trips with more than one ticket, such as a split ticket
Itinerary with more than one traveler
Itinerary with both air and rail
Itinerary with a rail reservation that was booked offline
Multi-destination or open jaw itineraries (multiple hotels, or car or flight/rail with more than two legs)
Any flight or rail booking where the traveler name differs from the name in the profile (guest traveler bookings)
Itinerary with an offline booking passive segment (Agent assisted booking not booked directly in their agency system)
TravelFusion Carriers such as Ryanair or EasyJet
Instant-purchase carriers such as Spirit or Frontier
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