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Overview
Manage settings for : App upgrade intervals, calendar sync, and helpdesk information in Mobile settings.
Need to Know
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Need to Know
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Mobile settings copy over from the cloned template.
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Ability to display contact details
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Display Agency Technical Support contact details.
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for dedicated agent team and agency technical support.
Mobile settings are optional but recommended
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to provide users contact details for technical or customer support.
Settings are not customizable by groups. Helpdesk details display for all users.
Mobile Contact Details
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Task
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Configuration Steps
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Setup
To set up mobile contacts:
From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.
On the Settings tab, select Mobile Settings.
Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details and you would like to enter you can use Helpdesk 3 and 4. Helpdesk 3 and 4 can be used for those clients how have multiple countries enable to add additional contact details.
Enter the frequency which the client will need to Reauthorize Deem Mobile.
Indicate contact information for your agency, email is allowed for one of 4 contacts. You can enter as many or as few as you like.
Enter helpdesk email and up to four helpdesk phone numbers with labels for each. Hint: Enter an agency dedicated agent team as your first point of contact, as
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that is likely the
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Select Save. The Settings Overview page displays.
Calendar Sync: Select Superdomain Settings.
Car Service Only Mode: Select Superdomain Settings.
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Customer Experience
Customer Experience |
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type of support needed for a traveling client.
Select Use SuperDomain Setting in Calendar Sync.
Select Save. The Settings tab redisplays.
Customer Experience
The customized mobile details display in the Support section of the Deem mobile application.
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