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Q: What Options are available to me as a Current Odyssey / Voyageur Account?
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- Sign a new support agreement with GroundWidgets (GW) for Odyssey / Voyageur Support.
- Upgrade to SantaCruz.
- Or clients can choose and migrate to a different solution.
QQ: Will I have to pay more now for Santa Cruz?
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- This will be determined on a case by case basis.
- Nothing will change for the first 90 days. The new support fees will be outlined prior to signing a new maintenance agreement with GroundWidgets, or move to Santa Cruz.
- GW will be following up directly with all customers in the next few weeks.
QQ: Who/Where do my payments go?
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Starting October 1, 2017 Payments for Voyageur should be sent to GW.
Send to : GroundWidgets: 210 East Route 4, Paramus, NJ suite 211, 07654 – attn: Accounting.
- Transaction payments for Saturn / Affiliate Connect will continue going to Deem.
- You will receive separate invoices from GW and Deem accordingly.
Q: If we have issues who are we to contact at GW?
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- Technical support: support@groundwidgets.com or call: 210.693.4150, select option 1 for support. Please note: Deem will be providing 2nd and 3rd Level support for the next 90 days
- For sales, contracts, or Santa Cruz inquiries: steve.power@groundwidgets.com
- For accounting and billing inquiries: tom.dowis@groundwidgets.com
QQ: How long will the transition to GW take?
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Q: When can we start moving to SantaCruz?
A: If you choose to move from Voyageur to Santa Cruz, GW will work with you on a transition plan days.
Q: How long can I stay on Voyageur before being transferred to SantaCruz?
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