Versions Compared

Version Old Version 7 New Version 8
Changes made by

Malissa Olofernes (Unlicensed)

Malissa Olofernes (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. From the Partner Dashboard home page, select Settings in the Edit Site column for the site that needs updating.

  2. On the Services tab, select Display Configuration.

  3. Select Display Configuration List.

  4. Select the existing display configuration you would like to edit.

  5. Complete the Display Configuration form and select Save.
    Note: Display Configuration copies over from the cloned template site during the site creation process. You may only need to make minor changes based on client requirements.Scroll to the section titled Booking, Changes, and Cancellation Configuration for detailed information.
    Booking, Change and Cancellation Configuration

  6. Do not apply unused ticket: Select Yes

  • Enable users to change or cancel airline flights, trains, hotels, and/or rental cars post booking?: SelectYes.

  • Limit online cancel to only online booked domestic trips where full fare details are available?:Select Yes or No.

  • Automatically void airline tickets when an itinerary is cancelled?:Select Yes or No. Recommend:Yes.

  • Automatically refund airline tickets when an itinerary is cancelled?: Select Yes or No. Recommend:Yes.

  • Allow ticket exchanges that result in forfeiture of residual fare?: : Select Yes or No.

    • No: If automated ticket exchange is enabled for this site, the system will recommend that a new ticket is issued as opposed to an exchange.

    • Yes: Enter the "Maximum value that the fare forfeiture will be allowed during an exchange" as a decimal number. If automated ticket exchange is enabled for this site, the system will allow the exchange of a ticket resulting in a forfeiture within the defined threshold.

  • Allow online changes to offline originated transactions?:Select Yes or No. Recommend: Yes.

  • Allow users to Opt in/Opt out of unused ticket?: Select Yes or No.

    • Yes, automated ticket exchange is enabled for this site, the Remove unused ticket link will appear on the Trip Review page for the user to opt out of applying for the unused ticket. The link appears only if the user is booking a new trip, and unused tickets are available. If the user removes the unused ticket, the Apply unused ticket link appears so that the user can reselect it.

Note: If the user declines an unused ticket, it is documented in the PNR XML file along with the exchange details for that ticket.

  • Do not display unused tickets to users?: Select Yes or No.

  • Select the system behavior that should apply when a user requests to change only their return flight(s):

    • Advise user of possible fare increase and continue.

    • Require user to contact agency.

  • Allow users to exchange a non-refundable airline ticket for a refundable ticket: Select Yes or No.

  • Allow users to exchange an unused airline e-ticket only if the name on the ticket matches that of the traveler for validated tickets: Select Yes or No.

  • Unused airline e-tickets are locked for re-use for two days:

  • Select the method that should be used when there are multiple unused e-tickets on the same carrier:

    • Use e-ticket with the nearest expiration date.

    • Use e-ticket with the most applicable value.

  • Enable users to change hotel reservations that include a non-refundable deposit or are outside of the cancellation period? (applicability based on presence of GDS data)

  • Allow ticket exchanges that result in forfeiture of residual fare? Choose one of the following:

    • No: The system will recommend that a new ticket is issued as opposed to an exchange.

    • Yes: Enter the "Maximum value that the fare forfeiture will be allowed during an exchange" as a decimal number. The system will allow the exchange of a ticket resulting in a forfeiture within the defined threshold.

  • Allow online changes to offline originated transactions? Choose Yes or No. If you choose Yes, users are allowed to change bookings that were created offline and acquired via PNR synchronization.

  • Allow users to opt out of unused ticket? Choose Yes or No. If you choose Yes, the Remove unused ticket link will appear on the Trip Review page for the user to opt out of applying the unused ticket. The link appears only if the user is booking a new trip, and unused tickets are available. If the user removes the unused ticket, the Apply unused ticket link appears so that the user can reselect it.

  • Select the system behavior that should apply when a user requests to change only their return flight(s): Choose one of the following: 

    • "Advise user of possible fare increase and continue": Show a fare increase warning and allow the change to continue. The system will display a message to the user if there is an increase in the fare. If you enable automated ticket exchange for this site, the system will send a request using the original ticket as an exchange ticket, and maintain the original departure flight segments to derive new return flight results. The user will be able to select from all available return flight solutions. Depending on the flight selected, the system will follow up with another request with the applicable exchange ticket.

    • "Require user to contact agency": Require the user to contact the travel agency for this change. If you enable automated ticket exchange for this site, this flag is ignored, and users can still continue with changing the return flight.

...