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Overview
Provides an overview of emails which are generated by Deem, depending on the situationThis topic provides examples of emails that may be generated by Deem in specific scenarios.
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Pre-trip approval (PTA)
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Emails
Traveler
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Deem sends the following emails to travelers in various scenarios in which pre-trip approval is required for their booking.
Trip Pending Approval
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Trip Declined - Confirming Trip Auto Canceled
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Trip Approved - Sent to Ticketing
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Manager Notifications Setup - Trip Confirmation Email
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Manager/Static Approver
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Deem sends the following emails to managers/static approvers in various scenarios in which pre-trip approval is required for traveler bookings.
Accept or Decline Approval
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The following example email is based on all trips requiring approval. If PTA has a specific policy, such as
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approval required when the fare is $150 over the lowest logical fare, the email includes that policy break
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and lists the flights the traveler declined.
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Trip Declined
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Trip Decline and Auto Cancel Confirmation
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Trip Approved
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Manager Notifications Setup
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Hold Trip
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Task
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Process and Helpful Hint
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Traveler
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Deem sends the following emails to travelers who place a trip on hold.
Hold Trip Confirmation Email - Confirmation once trip is successfully
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placed on hold
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Hold Trip Reminder - Reminder email
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to purchase or cancel trip
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Hold Trip Auto Cancel - Email
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if traveler does not go online or call an agent to purchase or cancel their trip
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Delegate-Booked
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Task
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Process and Helpful Hint
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Traveler
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Trip
Traveler
Deem sends the following emails to any traveler who books a trip or whose delegate books a trip.
Purchase Confirmation
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Trip Canceled
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Delegate
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Deem sends the following emails to delegates if they book
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a reservation for their traveler. If the traveler books the reservation
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,
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the delegate does not receive the email notification
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; however, the delegate can see the trip
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by logging into Deem.
Purchase Confirmation
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Trip Canceled
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Delegate Access to Profile
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Process and Helpful Hint
Traveler
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Deem sends the following emails to travelers when a delegate is assigned to or removed from their account.
Delegate access established
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Delegate access removed
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Delegate
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Deem sends the following emails if a user is assigned or removed as a delegate
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on a traveler’s account.
Delegate access established
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Delegate access removed
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Open Enrollment
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Task
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Process and Helpful Hint
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Traveler
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Deem generates the following email to users who initiate Open Enrollment online.
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Users must click the link within the confirmation email to complete the registration process.
Email after registering/creating account through Open Enrollment
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New User/Password
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Task
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Process and Helpful Hint
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Traveler
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Reset
Deem generates the following email to users when they request a new user ID or password reset
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.
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