Page Comparison

Need to Know

• Clones over from template.

• Display Dedicated Agent Team contact details.

• Display Agency Technical Support contact details.

• Completely optional but recommended. Provides comfort to your clients to know who they can reach out to for either technical or travel support.

• Not customizable by groups, messaging will show for all users.

Task

Configuration Steps

Setup

• On the Settings tab, select Mobile Settings.

Note: Customize fields below as you wish them to appear to the customer. Below are suggestions for Helpdesk 1 and 2. If you have additional contact details and you would like to enter you can use Helpdesk 3 and 4. Helpdesk 3 and 4 can be used for those clients how have multiple countries enable to add additional contact details.

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• Indicate contact information for your agency, email is allowed for one of 4 contacts.

Hint: Enter an agency dedicated agent team as your first point of contact, as more than likely the client is traveling, and they need to reach someone quickly to change a reservation

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• Calendar Sync: Select Superdomain Settings.

• Select Save. 

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Customer Experience

• Select Support icon

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