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Need to Know

Need to Know

• TMC and client can reactivate accounts with appropriate permissions

  • Please click link for further information around Partner Dashboard/Console Admin Permissions

• Accounts can be reactivated manually or through a profile upload.  Please click link for further information around Profile Upload

How to Reactivate User Account

The below steps will walk you through reactivating a user account

• On the Users Tab, select Single User Activation

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Enter search criteria for account

• Search for the user or users you need to reactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.

• Select check box to the right of Show only active accounts, if you would like to sort by those which are active. Leave unchecked to sort by active and inactive accounts.

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• Select Add in the Search Results list to move the name to the Selected Results list.

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• User account will move down to Selected Results.

• Once all users that you want to deactivate are in the Selected Results list, select Continue.

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• Password Options: 

  • Have system generate random password:  System will generate an activation email, and will force the client to reset their password upon their initial login

  • Pre-defined password for user:  You can select this option if you would like to define the password for the user.  You will need to provide the password to the user.  

  • Force user to change password on first login: It is recommended to check this box if you are manually setting the password for the user.

Note:  System generated passwords are recommended for security. Unfortunately, you may have users that are having difficulties logging in and are becoming frustrated.  Therefore, you have the option of Predefining a password. Predefined passwords can also be used when creating test accounts.

• Select Activate Now.

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Account Status

As you can see the profile is now activated fully: Status and Status in Company