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name	Deactivate User Account_08AUG2318Aug23.pdf

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User profiles can be deactivated through the Deem Partner Dashboard with appropriate permissions.

Table of Contents

Deactivate User Account

Overview

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Index

Benefits and Need to Know

Benefits

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Need To Know

Deactivate Profile

How to Deactivate

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and Need to Know

Benefits

and Need to Know

Benefits

TMC and client can deactivate accounts with appropriate permissions

Client can deactivate accounts with appropriate permissions

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- Please click link for further information around Partner Dashboard/Console Admin Permissions.

Need To Know

User accounts are only deactivated they are not deleted

Deactivate one or more traveler profiles. Profiles will not be completely deleted, simply deactivated, which will also remove the delegate association to the profile if there is one.
User accounts can be deactivated manually or through an HR feed, User Profile Upload or Web Services.

Note: If creating and deactivating with HR feed or Web Services: DO NOT deactivate profiles manually (unless urgent). Profiles should be deactivated through the HR feed or Web Services as configured. Depending on how they are set up, the manually deactivated account may become reactivated when the HR feed or Web Services is triggered.

Deactivated profiles can be reactivated at anytime.
Deem maintains PNR data for at least 10 years.
Deem maintains Profile data until site is decommissioned.
- The profile remains in Deem’s applications, allowing you to reactivate if necessary. But again all PII data will not remain. Once deactivated the travel or delegate will not have access to the account, only those with Partner Dashboard/Console access will have the ability to access or reactivate.

Note: When a user account is deactivate the PII data will be removed from the individual profile

Note: If a client leaves Deem, you can request the client site to be decommissioned. Which at that time all profiles will be decommissioned as well. Please click link for further information about Decommissioning Client Site

Deactivate Profile


How to Deactivate	Take the following steps to manually deactivate user account.

Click

On the Users Tab

Click

, select Single User Deactivation.

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Enter search criteria for account.

Select Basic

Search

or Advanced Search

Advanced Search allows you further profile fields to search from

First Name:

Last Name:

User Name:

Email:

Employee ID:

Account Type:

End User: User profiles
Support:User profiles designated as support

User Status:

Show only active users
Show only inactive Deem users still active in company
Show all users

Helpful Hint: You can use one or more of the search fields above. Due to the many ways to spell a first or last name you can actually search for partial names. Few examples below

First initial of first name and first initial of last name
Partial first name
Partial last name as in example in below screenshot. I am searching for the last name Never but searching only by Nev. The system will present any last name starting with Nev.
Partial email address or even partial External ID
Search by only Active Users, to narrow down profile returned to only active accounts
If you know there are fewer than 200 user accounts you can leave all search options blank and click search

Click Search
Select User account/accounts to be deactivated
Click Add to the left of the user account to be deactivated

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for the user or users you need to deactivate. You can search by partial information. For example, if you were looking for the last name of Never, enter Nev. Deem conducts a similar name search for all fields.